“David is a pleasure to work with and he drives results for companies and departments consistently. David offers valuable leadership skills in a variety of areas including CX strategy, digital transformation, improving team culture, communication and mapping an optimal customer journey. David leads by example and has excellent communication skills. I enthusiastically recommend David to any organization looking to drive innovation and take a CX team to the next level. ”
About
With over 20 years of experience driving customer-centric transformations, I am an…
Contributions
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What are the benefits of SMART objectives for strategic planning?
SMART objectives are essential for strategic planning because they transform ambitious visions into actionable, manageable steps. By being Specific, Measurable, Achievable, Relevant, and Time-bound, SMART objectives create a clear and concise roadmap that aligns resources and priorities. This framework allows teams to focus on delivering critical components of a strategy, ensuring all efforts are directed toward measurable and meaningful outcomes. Moreover, SMART objectives serve as signposts, enabling organizations to benchmark performance and adjust plans proactively to stay on course toward their goals.
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Your team's service delivery error led to a negative customer experience. How can you turn it around?
In Customer Experience, especially when turning around a negative interaction, four key tenets make all the difference: Urgency, Ownership, Agency, and Accountability. Most customers are surprisingly understanding when a company moves quickly to fix an issue, follows through with transparent communication, makes decisions with their best interests in mind, and genuinely acknowledges the mistake. Customers appreciate being heard and helped, and they understand that errors—when promptly corrected and used as learning moments—are part of doing business. Prioritizing these principles doesn’t just resolve problems; it builds lasting trust and loyalty.
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How can you align leadership vision across departments and organizations?
Aligning leadership vision requires clarity, consistency, and connection at all levels. A compelling vision must be genuine, simple, and actionable—something people can easily understand and remember. As John C. Maxwell teaches, “people buy into the leader before they buy into the vision.” Leaders must embody the vision and connect it to every role, showing teams how their efforts drive the broader mission. Collaboration across departments fosters accountability and ownership. When leaders communicate the vision consistently and make it relatable, it becomes part of the culture—energizing teams and driving alignment toward shared success.
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You're leading organizational change. How do you maintain open communication and transparency with your team?
The #1 skill every leader needs? Clarity of vision. If you can’t clearly explain: Why a change is necessary What problems it will solve How it will drive growth... You’re going to struggle to get people on board. Here’s the hard truth: When leadership fails to articulate the "why" behind change, they lose trust, alignment, and momentum. But when you lead with clarity and transparency: ✨ Communication becomes direct. ✨ Questions get answered meaningfully. ✨ Teams align faster, and change becomes smoother. Leadership isn’t just about making the right decisions— It’s about making sure people understand those decisions.
Activity
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Meet the newest addition to the Voda Cleaning & Restoration fleet! 🚐💨 This little sidekick will help us zip around Sarasota, providing free…
Meet the newest addition to the Voda Cleaning & Restoration fleet! 🚐💨 This little sidekick will help us zip around Sarasota, providing free…
Liked by David Campbell
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Look for The Riverside Company attendees Stewart Kohl, Sean Ozbolt, Allison Cole, and Armando Acosta at NEXUS 2025 on March 10 - 12 in Orlando…
Look for The Riverside Company attendees Stewart Kohl, Sean Ozbolt, Allison Cole, and Armando Acosta at NEXUS 2025 on March 10 - 12 in Orlando…
Liked by David Campbell
Experience
Education
Licenses & Certifications
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HubSpot Sales Enablement Certified
HubSpot
Issued ExpiresCredential ID http://academy.hubspot.com/certification' title='Sales Enablement -
Inbound Marketing Certified
HubSpot
Issued ExpiresCredential ID http://academy.hubspot.com/certification' title='Inbound Marketing -
Hubspot Sales Software Certified
HubSpot
Issued ExpiresCredential ID http://academy.hubspot.com/certification' title='HubSpot Sales Software
Volunteer Experience
Honors & Awards
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Verizon Recognition Award
E. Kelly
Awarded for building a cross-functional partnership with Global Support Operations Technical team
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Best In Class
E. Kelly
Overall Performance Excellence in Global Support Operations
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Alternate Channel Circle of Excellence
E. McCahill
Sales Performance Excellence in 4th Quarter 2015
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Alternate Channel Circle of Excellence
E. McCahill
Sales Performance Excellence
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Alternate Channel Circle of Excellence
E. McCahill
Sales Performance Excellence
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Alternate Channel Circle of Excellence
E. McCahill
Sales Performance Excellence
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Alternate Channel Circle of Excellence
E. McCahill
Sales Performance Excellence
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Diamond Club Award 2009
Verizon
Awarded for excellence in Business Development
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Gentle Giant Unsung Hero Award
Gentle Giant
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