Tony Costanzo

Target reported a rather soft first quarter, with declines in sales and revenue that reflect overall shopping habits. Although the retailer didn’t open the year with a bang, it is setting up for growth later in the year through new initiatives and, hopefully, in a more conducive selling environment. #retailsales #target

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This release is a big deal! It allows for much greater and easier customization of prioritization logic of missions for store and field leaders. Take a closer look, and I think you’ll realize that Quorso is a game changer for retailers to help their field teams identify and prioritize activities that would otherwise fall between the cracks.

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Love it! But those who work in stores only wished their partners at HQ wanted to be in stores without a mandate. It is impossible to be the best in supporting stores or building a customer experience without being in stores often…at night, on weekends and during holidays! And once in stores be uber curious and engage with customers and the team. Ask “what can I do better or to help?”, “what gets in your way?”, “what should HQ change?”… ask these and other questions…and be genuine and authentic or don’t go! Oh, and get in the back room and ask to process freight, complete an Omni order, learn the steps involved in process’ and do the work! The best leaders work in stores with their teams, not simply “visit”. Retail magic still happens where the team, customer and product collide!

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Celebrating a win for California’s retail safety. Proposition 36 passed! 🎉 Proposition 36 rolls back parts of the controversial Proposition 47. Proposition 47, passed in 2014, was ironically called the “Safer Streets” proposition, even though it was designed to reduce jail overcrowding. It was meant to reverse historic tough-on-crime policies and divert money spent on incarceration to rehabilitation. The crime reform was well-intended but had unintended side effects for organized retail crime prevention. The proposition raised the felony threshold for prosecuting shoplifters to $950. Anyone caught for shoplifting under $950 would be cited with a ticket and released. It wasn’t a strong disincentive for repeat offenders. Ultimately, Prop 47 fueled a surge in commercial burglary (smash & grab) and shoplifting. It’s no surprise that 70.4% of voters approved the new proposition.. Under the new Proposition 36, people found guilty of shoplifting will now be more likely to face felony charges that were previously classified. Shoplifting under $950 is now punishable by up to three years if the offender has “two or more past convictions for certain theft crimes. It also increases potential punishment and jail sentences based on the total amount of goods stolen from prior incidents. Finally, it lengthens felony sentences by up to three years if at least three people jointly commit a theft or property crime or there is property damage. Congrats to all my ORC and LP friends who oversee stores in California! 

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The Retail Monitor, a monthly survey from CNBC and the National Retail Federation (NRF), found that sales ticked up 0.26% from March to April. NRF CEO Matthew Shay attributed the modest increase to “a growing job market and real gains in wages,” but qualified that “consumers remain focused on value and price and are shifting their spending patterns where needed to make ends meet.” #retailsales #economicgrowth

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Sales dipped and profits were lower for Dillard’s, whose CEO expressed disappointment in the Little Rock-based retailer’s performance. Dillard’s reported Thursday (Aug. 15) revenue of $1.514 billion in the second quarter compared to $1.597 billion in last year’s second quarter. Analysts projected second-quarter revenue at $1.53 billion. #retailsales #earningsreport #departmentstores

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What makes the holidays different than any other time of year? At its core, it's all about gifting. Customers wandering through shopping centers aren't just looking for a gift for themselves — they're on the hunt for that perfect present for someone else. This is where the magic of in-person shopping shines. Seeing, touching and feeling products makes it easier to find that special something for loved ones. In fact, The Happiness Research Institute CEO Meik Wiking says that research shows that spending money on others makes people happier than spending on themselves. Read more in Retail Dive at https:// https://lnkd.in/eudd85XQ 733134/ #InStoreShopping #HolidayShopping #Retail #HolidaySeason #GiftGiving #mpshoppingcenters #cre #happinessresearchinstitute

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Wednesday this week Mattress Retailer Toolkit is hosting yet another Experts sessions call, this is a live call at 11:30 am East Coast Time and it’s FREE for all to attend. On this call Kristen Dressler from Team Builder Recruiting, who helped us with our last two rockstar hires will join us. RSVP to join us ⬇️⬇️⬇️ Replays will be housed in our member community AND she will have a members only resource page of valuable assets when creating ahiring ads, forming interview questions and brining in on the right hire the right way. She’ll be sharing - 5 Winning Hiring Strategies to Build Your Team Attracting, interviewing, and building a team is a challenge every business faces. By approaching this mission-critical task with a touch of strategy and a little planning, you increase your chances of success exponentially. In this presentation, we'll discuss what candidates are looking for in a career move. You'll learn how to identify the type of person needed for your open position, marketing strategies to attract qualified candidates, and interview tips to help you identify which candidate best matches your role. The presentation wraps up with insights on presenting the offer to your first-choice candidate so that you have the best possible chance of getting a "YES!" to your offer. You'll leave this session with practical tips and tricks to build an effective and streamlined hiring process.

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Why Retail Needs Active Training and Impactful Coaching #RetailSuccess #EffectiveTraining https://hubs.ly/Q02D9FFv0

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Silos in omni-channel retailing? Home Depot recently promoted Jordan Broggi to executive vice president of customer experience and “President of Online,” raising questions about the integration of its channels. Despite being hailed as “…one of the most interconnected retailers in the world” by CEO Ted Decker, this move seems to suggest a separate focus on the online channel. On the other hand, as EVP of Customer Experience, Broggi may very well taking responsibility for customer experience across all chanels while simultaneously leading the online channel. Experts have long advocated for the elimination of silos in omni-channel retailing. The appointment of a president for a single channel at a retail giant like Home Depot sparks curiosity about the company's organizational structure. Thoughts? #Retail #OmniChannel #HomeDepot #OnlineRetail #BusinessOrganization

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Kohl’s said Friday it was closing 27 underperforming locations in 15 states by April — a fraction of its 1,150 store base — as the struggling department store chain aims to boost profitability and improve sagging sales.

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Today's retailers need to do more than simply keep their current tech working properly; they need to modernize and expand their technology. To do this effectively, retail leaders should: -Embrace modular and flexible architecture -Understand and commit to the required technology investment -Build the capability to realize value at speed #Retail #Technology #RetailTech

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Hello Retail Friends, I am proud to announce that RELEX is once again designated as a Leader in The Forrester Wave™: Collaborative Supply Networks, Q4 2024 report. This prestigious recognition underscores our commitment to enhancing supply chain transparency, resilience, and efficiency for US retailers. Our top scores in innovation, vision, and several key areas, including embedded AI and ML, highlight our dedication to providing cutting-edge solutions. These capabilities enable seamless collaboration between retailers and suppliers, ensuring that our customers can anticipate changes in demand and supply, and continuously align production and transportation schedules. This acknowledgment from Forrester reaffirms our mission to drive mutual success through advanced supply chain and retail planning capabilities. We remain committed to delivering the tools necessary for our customers to achieve unparalleled supply chain visibility and operational excellence. Read the full press release here: https://bit.ly/3YJHbFU #SupplyChain #Forrester #AI #Innovation #RetailExcellence RELEX recognized as a Leader for the first time in this report by independent analyst firm, for demonstrating “a superior vision of an adaptive and autonomous supply chain…”…  

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As we look toward the retail holiday season and planning for the year ahead, MOHR Retail will be hosting a panel discussion that explores the landscape of retail store environments today, focusing on a range of topics, including the dynamic roles of store teams, the rise and fall of self-checkout systems, how stores are increasingly becoming fulfillment centers, and how successful retailers are addressing issues related to mental health, safety, and burnout amid preparations for the holiday season. Here’s a quick overview of some of these hot-button retail store trends and issues and what we’ll be focusing on during the webinar: ↪The Evolution of Store Roles With the surge of Buy Online, Pick Up In-Store (BOPIS) options and stores doubling as fulfillment centers, retail teams are adapting to new responsibilities. The traditional role of a store employee has shifted from managing in-store tasks to balancing online orders and managing stock all while building loyalty by ensuring a seamless customer experience, both online and offline. ↪The Rise and Fall of Self-Checkout Self-checkout was once hailed as a revolutionary step forward in retail efficiency, offering customers a quicker way to check out while reducing the need for staff. However, recent concerns over security, increased theft, and the impersonal nature of the experience have led some retailers to reconsider their reliance on self-checkout systems. ↪Doing More with Less As staffing challenges continue to rise, retailers are finding themselves needing to do more with fewer employees. Retailers need to rethink scheduling, training, and multi-role positions while looking for best practices that help streamline operations. If you’re interested in joining this panel discussion, reach out to me! We’re looking for your experiences, insights, ideas, and/or other lessons you might be able to share to add to a lively, thought-provoking discussion #LearnMOHR #RetailTrends #Retail

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A really insightful read, a wonderful capture of why great leadership matters. https://lnkd.in/gmBu3Xum

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Hello Retail friends, “Phantom inventory” sounds like a scary term – and for good reason. It refers to goods that appear available in inventory systems but are physically missing from the shelves. The result? Lost sales, frustrated customers, and distorted demand forecasts. The good news is there is a better way, by using predictive inventory. This is a technology that leverages machine learning to identify inventory inaccuracies, improving the accuracy of automatic replenishment. It also helps retailers identify inventory gaps and their impacts on the business. It’s a powerful way to leverage modern AI and machine learning in the retail supply chain. We’ve got an entire webinar coming up about this - in the meantime read all about it, and sign up for the webinar, here: #machinelearning #ai #retail #futureofretail

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How can you best maintain your focus through the holidays and end-of-year? 𝗡𝗼 𝗻𝗲𝘄 𝗶𝗱𝗲𝗮𝘀. 💡   Wait ... what? I know this sounds radical, but hear me out.   Convenience Store News just published a piece on the innovation agenda for convenience retailers, citing five strategic initiatives that will never get old.   1️⃣ The Store Experience 2️⃣ Foodservice Innovation 3️⃣ Customer Engagement 4️⃣ Data-Driven Decision Making 5️⃣ Workforce Optimization   "𝘛𝘩𝘦𝘴𝘦 𝘢𝘳𝘦 𝘤𝘰𝘮𝘮𝘰𝘯 𝘮𝘪𝘭𝘦𝘱𝘰𝘴𝘵𝘴 𝘢𝘭𝘰𝘯𝘨 𝘵𝘩𝘦 𝘫𝘰𝘶𝘳𝘯𝘦𝘺 𝘵𝘰 𝘣𝘦𝘤𝘰𝘮𝘪𝘯𝘨 𝘢 𝘱𝘳𝘦𝘧𝘦𝘳𝘳𝘦𝘥 𝘥𝘦𝘴𝘵𝘪𝘯𝘢𝘵𝘪𝘰𝘯 𝘧𝘰𝘳 𝘤-𝘴𝘵𝘰𝘳𝘦 𝘴𝘩𝘰𝘱𝘱𝘦𝘳𝘴."   These are not new concepts, but rather well-known ideas put into action. Take a look at this work from Melissa Kress, Danielle (Romano) Rowan, and Tammy Mastroberte to see how the winners keep winning, even despite "no new ideas."   📕 Read on: https://lnkd.in/g5wwrenK #convenience #cstore #innovation #roadmap #digital

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