Brian Swartz

Building strong relationships is as crucial for your financial institution as it is in your personal life. Ask us how.

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🌟 Unlock New Revenue Opportunities with Digital Marketplaces 🌟 Digital marketplaces are transforming the way businesses generate revenue, offering incredible opportunities for growth. But along with these opportunities come challenges like tax complexity, cross-border regulations, and navigating B2B invoicing mandates. Join us for an insightful webinar where industry leaders from Spryker, Vertex Inc., and Deloitte will share strategies to help you tackle these challenges head-on. 🚀 🔑 Key Takeaways: Learn how to navigate tax and regulatory challenges when expanding into new markets. Understand evolving tax landscapes and how to stay compliant. Discover the tools and technologies needed to launch and scale your marketplace with ease. 💼 Who Should Attend? Marketing, Finance, and IT leaders looking to use digital marketplaces as a strategic growth lever while managing compliance and operational complexities. 🗓️ Save the Date! Don’t miss this opportunity to gain actionable insights from experts at the forefront of marketplace innovation. https://hubs.li/Q02XN_K10

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Enterprise SaaS organizations must have solid sales incentive plans to be successful. Here are some ways to consider building yours, thanks to my colleague @Eric Mersch at @FLGPartners. https://lnkd.in/gXsRTFPW #SaaS #SalesIncentivePlan

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Do you know what stage of growth your RevOps organization has reached? Our operational maturity self-assessment tool will help you uncover insights about where you are and how to get to the next level. https://gag.gl/Q1KNYJ #RevOps #MarTech

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8x8 has announced its new partnership with Krisp as an addition to the 8x8 Technology Partner Ecosystem. Through this integration, 8x8 users can elevate call center communications by removing background noises bidirectionally, localizing accents in real-time, and providing live language interpretation. Learn more about our partnership here. #voice #contactcenter

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Excited to be representing OutSystems with Sergio A. at the upcoming Evanta, a Gartner Company, SoCal CIO Executive Summit tomorrow in Long Beach, CA. We look forward to seeing many SoCal Tech Leaders there! The marriage between AI and High Performance Low Code software is truly transforming organizations. Do NOT sleep on this evolution. #OutSystems #EvantaaGartnerCompany #CIOExecSummit #SoCal #AI #HighPerformanceLowCodePlatform #Software #DigitalTransformation #DevelopmentEvolution #EmergingTechnologies

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In support of our upcoming book, Executive Debt: Confronting the Long-term Cost of Short-term Decisions, we are surveying C-level and senior executives to understand how leaders incur, uncover, and manage Executive Debt in their organizations. Executive Debt is the long-term cost of short-term leadership decisions. It impacts company culture, strategy, operations, and talent and ultimately hinders sustainable growth and success. If you are a senior leader, please consider sharing your thoughts by taking the survey today at https://executivedebt.com Survey participants will receive a free ebook version of the book when it's released in November. Please share! #executivedebt #leadership #strategy

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8x8 #ContactCenter now includes video escalation capabilities to enable agents in industries like #retail and #housing to quickly evaluate, diagnose, and resolve customer issues. Read more here about how these innovations improve #customerexperiences across different industries and use cases: https://bit.ly/47n9YTo #CX

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Come check out SiteZeus Market and tell us who your favorite segment is or even better find out who your brand's top customer segment is for free! Just comment below if you want a 😲 demo!

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This article explores the challenges that middle-market businesses in New York will face and how some CFOs are utilizing technology investment as a critical tactic to overcome those obstacles. "Fifty percent of New York CFOs plan to increase their involvement in digital transformation endeavors. That’s because innovative technology can improve decision making, expand speed to market, strengthen customer experience and boost operational efficiency." the article explains. Being ahead of the curve is crucial in the dynamic business environment of today. #Technology #Pointofsale #Mobileordering #Kiosk #eCommerce #fullsuitesoftware #hospitality #softwaremadeforattractions #30years #gatemastertechnology #gatemaster

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Retailers beware: if you miss a delivery date, 58% of consumers won’t give you a second chance 📦 Check out project44’s State of Consumer Holiday Shopping 2024 to learn what’s driving this trend and how #retailers can keep up: bit.ly/3Bs4b38

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Operational maturity isn't a measure of your team size or how advanced your tech stack might be. It reflects how effectively your organization combines process, technology, and teams. Learn more on our blog ⬇️ https://gag.gl/3whUEE #RevOps #Data #OperationalMaturity

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Take a virtual walk with for a minute and ponder just one point. Are you really going to rely on your CCaaS vendor for every AI application and use case for your contact center or enterprise workflow? Maybe, in the short term but beyond a few simple things like QA and Call Summaries, the answer should be a hard “No”. The next question becomes, then how do you ensure you can integrate whatever AI platform or provider that you need into your CX environment? 🤔 #contactcenter #ccaas #ai #unfiltered

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Empowered, well-supported employees deliver better customer experiences. See how aligning employee experience with smart tech improves CX outcomes in the latest CMSWire article by Lakeside Software's Matthew McGuire. 

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Successful leaders appreciate that our power isn't in knowing the numbers but in influencing the business by leveraging the numbers. Influence is hard to teach, but Secret CFO does a hell of a job giving some critical pointers on what to do (or not do) to be the counterpart your business partner needs. While it's all excellent advice, I want to highlight his point that the key to maintaining trust is not surprising your partner in the meeting!

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8x8 Agent Workspace streamlines customer interactions, delivering a simpler, more efficient way for #contactcenter agents to enhance #customerexperiences. In this free, self-guided demo, follow an agent journey with 8x8 Agent Workspace. #CCaaS #CX https://bit.ly/3Adaw1T

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Learn more about how the Premier Success Plan helps you start strong, scale, and get more value from Salesforce.

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There’s nothing like a little M&A news to get the blood pumping 😁 If I were an AI startup in CX looking for an exit (you know who you are), I would go talk to Avaya . They are one of the few incumbents that are going to have to acquire or partner their way into the next phase of CCaaS. If they were to overlay an AI strategy right alongside the very open and adaptable platform that Edifiy developed with a smooth migration story for the existing install base, then they can learn how to rumble again 🙌 #ccaas #contactcenter #ai

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