Kamal Arora ☁

Excited to share a sample app https://lnkd.in/gt93Yrm7 to showcase how Salesforce Einstein Generative AI can be used to speed up the development for case classification and routing through tone and sentiment analysis! 🚀 Key Insights: Part 1: Discover how tone and sentiment analysis can classify and prioritize cases effectively. Read Part 1 📖 https://lnkd.in/gZksiNgB Part 2: Learn how to integrate this analysis into Salesforce workflows with Apex and Flow for dynamic, real-time case routing. Read Part 2 🔄 https://lnkd.in/gEkjffwm Why It Matters: Efficiency: Automates tone analysis for smarter case prioritization and classifications. Customer Experience: Enhances communication by understanding and responding to customer sentiment. Ensuring Safe Responses & Reducing Bias: I demonstrate techniques using Einstein prompt template input and output parameters to ensure safe, unbiased responses in code. This approach helps maintain fairness and accuracy in AI-driven interactions. 🌐🔍 Early Case Support & Human Oversight: While this technology excels at providing information assistance in the early stages of case support, keeping humans in the loop is essential for ensuring the best resolution outcomes. Human oversight complements AI to handle complex scenarios effectively. Responsible AI Practices: Prioritize data privacy, reduce biases, and maintain transparency to build trust and deliver ethical AI solutions. Explore these advancements in my blog series! 👇 #Salesforce #AI #GenerativeAI #CustomerService #Apex #Flow #ResponsibleAI #BiasReduction #HumanInTheLoop https://lnkd.in/gZksiNgB

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Quick glance on the top API Protocol types and its support by Boomi keep exploring at OSI Digital !! #APItypes #API #APIintegration #Boomi #iPaaS #integrationplatform #Boomi #APIintegration #GraphQLAPI #gRPC #EDA #integration #technology

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Industries AI helps organizations across Salesforce's 15 industry clouds deploy ready-to-use AI to help automate time-consuming tasks. To help customers get started with Industries AI, Salesforce also launched the Industries AI Toolkit, featuring more than 100 AI capabilities and dedicated libraries with resources and use cases for every industry cloud. Learn more:

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Excited to share this memorable moment coordinating an early talent season with Eva Zauke, EVP, Global Head of SAP Enterprise Adoption at SAP, during her insightful visit to SAP Labs Bangalore! Discussing SAP's commitment to early talent development and Eva's inspiring leadership in shaping the future of work. Special thanks to Vipul Sood for providing me this opportunity. Grateful for the chance! 🌟 SAP Labs India SAP Eva Zauke #SAP #Leadership #EarlyTalent #FutureOfWork"

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Zero-Trust Your Way to Stronger Customer Relationships. On my blog writeup on Salesforce Architects Medium Publication - See how MuleSoft helps build a secure foundation for your integration strategy. https://lnkd.in/gXN2gnRY

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Curious about mastering Pega the way the industry demands? Our Pega Bootcamp goes beyond traditional coaching. We ensure you learn precisely what you need, exactly how you need it, to serve client needs effectively and understand Pega’s backend operations. Ready to dive into the world of Pega with unparalleled expertise? If you’re interested, fill out the form and join us now! #VyasaNexus #EnigmaMetaverse #PEGA #BOOTCAMP

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Great to be back on the Low Down on Low Code podcast with Rob Koplowitz and Oracle APEX VP & GM, Ashish Mohindroo. Check out the show: https://lnkd.in/gBGxSdRs When you mention #lowcode software, most folks in the industry have a shortlist of vendors that come to mind based on their background and world view and I'm no exception to that, so many years ago when my good friend Maureen Fleming told me I had to dig into what Oracle was doing I remember thinking... since when did Oracle have a solid low code offering. Fast forward to 2024 and consider me enlightened by Ashish who shared great insights into how widely deployed APEX is (think north of 20 million apps on the platform) and how many people are using it (850K developers and makers). He also shared great insights into key customers and uses cases, covering everything from strategic impact within fortune 500 companies to startups and not for profit organizations driving change in the world around them. Check out what Ashish and team are up to with a free pricing plan that lets you get started and experiment at https://lnkd.in/gb-cEHvd.

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The days are not very far when ServiceNow AI agents will be able to do all developer tasks for us - build a flow, write script includes, business rules, generate reports, generate test results, build complete apps! #NowAssist for Creators is already helping us to do all that. So if you are a ServiceNow developer, how do you survive and thrive? We make sure that our developers are prepared for the upcoming era, ensuring your skills are non-replaceable. So come and join us SGITAL - ServiceNow Premier Partner and be the change makers for our clients, using the AI agents to deliver more value with the human-touch. #Bethehuman in ServiceNow #AIworkflows #consulting #RiseupwithSgital #GoAIwithSgital #ServiceNowjobs #ServiceNow #NowAssist #AIAgents

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HEB Construction in New Zealand leverages Boomi to streamline local operations while seamlessly integrating with its parent company's ERP modernization efforts, ensuring local capabilities, governance, and readiness for AI advancements. https://okt.to/eK29V7

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Join us on 27th Nov. 12 PM EST for an insightful session on “Power of Sitecore Connect - A Strategic Perspective” by Rashmy Patwari hosted by the Columbus Sitecore User Group. The presentation will feature practical use cases, demonstrating the power of Sitecore Connect in real-world applications. From orchestrating workflow data to syncing Salesforce opportunities with a global database, you'll see how Sitecore Connect can streamline processes and drive business value. #sitecore #sitecorecommunity CC: Maulik Darji

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Don't forget to check out our library of TechTalk on topics including: ✅ Component Modeling ✅ Guided Configuration ✅ Reducing Product Complexity ✅ Enhancing your Salesforce CPQ ...and many more! Watch all of our TechTalks on-demand at https://ow.ly/sHr430sHvnj #techtalk #webinar #b2bmanufacturing #configuration #cpq #salesforce

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Exciting update! Check out the article below to explore the foundations of the Salesforce Platform Evolution, showcasing innovative architecture, increased scalability, and strengthened security. https://lnkd.in/gccqVwPh

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Many folks ask about how Salesforce has architected & evolved the Einstein AI Platform to drive both predictive and generative experiences. Please see the insightful blog by Indira Iyer https://lnkd.in/gaUDMW6c #salesforce #einstein #architecture #ai

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Register now for this upcoming webinar to learn how MuleSoft helps organisations integrate and orchestrate data from Sales Cloud, Service Cloud, and other disparate systems to build a scalable foundation for any AI strategy.

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Today's #mulesoftmonday article highlights just ONE of the ways to keep external systems in sync with your Salesforce Org's data. #integration #Salesforce #MuleSoft

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Transform your business faster with Pega GenAI Blueprint. Skip lengthy requirements gathering—AI leverages industry best practices and legacy knowledge to design optimized workflows instantly. Collaborate across business and IT to bring apps to life in minutes, not years.

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Transform your business faster with Pega GenAI Blueprint™. Skip lengthy requirements gathering—AI leverages industry best practices and legacy knowledge to design optimized workflows instantly. Collaborate across business and IT to bring apps to life in minutes, not years.

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Transform your business faster with Pega GenAI Blueprint™. Skip lengthy requirements gathering—AI leverages industry best practices and legacy knowledge to design optimized workflows instantly. Collaborate across business and IT to bring apps to life in minutes, not years.

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