Arin Bhowmick

// The Work of the Next Generation of Designers and Anthropologists // Arvind Satyanarayan frames the challenges for the next generation of designers /and/ anthropologists. "Determining whether the /agency/ GenAI displays will enhance or diminish the human capacity for culture will be the work of the next generation of designers and anthropologists. We have attempted to delineate the kind of collaborative effort this work will entail, and detail a program of design research related to issues of accountability ..." "How should models be trained to value cultural diversity or avoid recurring patterns of oppression? How do human–computer interactions within the context window of a particular chat or project relate to broader sociocultural contexts in which people act?" "Addressing such enormous questions will advance fundamental science, technical art, and moral imagination; applying the framework of /distributed agency/ to human interaction with GenAI models will make them tractable." https://lnkd.in/gtxqYJuy https://lnkd.in/gydMj-q8

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Great writeup on the value design can bring to product organisations irrespective of technoöogical shifts such as AI.

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Overcoming the fear of uncertainty is key for designers. My workshop at uxindiaconf (ux-india.org) focused on helping creatives recognize the link between ambiguity and innovation to drive positive outcomes, acknowledge their emotions, adopt a growth mindset, and develop strategies to navigate uncertainty effectively. Leaders, listen up! Neglecting your team's input can lead to a toxic environment. I want to thank Kaladhar Bapu, Jabeen Shaistha, and all the wonderful volunteers of UX India 2024 for helping to make this workshop a success! #design #innovation #uncertainty #ambiguity #psychologicalsafety #UXIndia2024

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In my latest podcast, Dr. Jodi Forlizzi and I discuss a subject key to designers working today: the impact of AI on the discipline. Check it out! 👂👇 https://lnkd.in/gEKbvFQ6 #Design #UxDesign #InteractionDesign #AI #ArtificialIntelligence

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My thoughts on exploring an alternative to design thinking. Hemanth Ramesh Thank you for introducing me to JTBD and it took me so long to understand and start adopting it (through a hybrid model though).

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Love this thoughtful and balanced argument for resetting expectations for what design (lowercase d intentional) and design leaders can and can't fix from Sarah Gallivan Mitchell. Andy Polaine, in his response (https://lnkd.in/eC959VEc) to the some of the same rhetoric Sarah responds to, has likened the growth of the design industry in the past 15-20 years to the Cambrian Explosion. It bears considering that the real Cambrian Explosion was followed in relatively short order by multiple mass extinction events. Some species that were less well adapted to the changing conditions for life on Earth didn't make it, but this allowed new forms of life to develop and flourish. My hope is that some evolutionary selection may take place over time in regards to which voices are anointed to speak for All of Design, so that voices like Sarah's may, too, be heard and flourish. #design #designleadership #futureofdesign https://lnkd.in/eQ-PGgBM

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For us, this is a big deal. We spent years designing product experiences for Boston's most notable brands – from Dunkin' to Biogen – and now, thanks to investment and support from our friends at Allen & Gerritsen, we're expanding our customer technology practice. Customer Systems/CRM/CDP • Product Development • eCommerce • AI That's not the most exciting part though. The first step in this expansion is a new partner in Raj Heda. This is the big deal. He brings decades of experience from IBM, Sapient, BCG, and – most recently – partner-level experience from Bain. Together, its customer excellence meets world-class business acumen. So what does this mean for our clients? We're now able to take everything we learn about brand-led growth, differentiation, and customer insights and use it to launch new opportunities for growth across customer experience, servicing, retention strategies, and a lifetime of value for customers and businesses alike. Modern brands run deep. #DigitalMarketing #DataDrivenMarketing #brandbuilding #MarketingStrategy #cxstrategy #CustomerExperience #CX #b2Bcx #GrowthMarketing #customerstrategy #MarketingAI #AIinMarketing #productexperience #agencynews #customerdata #crm #cdp

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I'm thrilled to share that my latest product and design discovery article is live on Mind the Product! As a consultant, I've observed that the term 'Discovery' can have varying interpretations across different teams. It's not uncommon to encounter a team deeply immersed in a solution yet lacking a shared understanding of the customer opportunity they're addressing. At Lab Zero, we meet clients where they are and advocate for discovery while maintaining flexibility. We often employ lightweight methodologies to foster a shared understanding, even when work is already underway. Teresa Torres' book “Continuous Discovery Habits” is a guide to developing the mindset and practices that enable teams to discover and deliver value to their customers throughout the product development process. Her explanation of the 'Opportunity Solution Tree' helped me articulate a process for asking questions and bridging gaps when joining a new team. The first part of this two-part series looks at reversing the 'Opportunity Solution Tree' to establish a connection between the ongoing solution, customer opportunities, and business outcomes. The second part (coming soon!) will explore strategies for identifying gaps in your team's understanding of customer needs and the necessary measures to mitigate risks before launch. This series will help consultants, new team members, or a struggling team connect with that all-important why and launch valuable experiences for their customers and their orgs. Have you tried something like this with your team? Feedback is appreciated! If you haven't explored Mind The Product's extensive content library, I highly recommend it! In addition to articles about discovery and understanding customer needs, the community has shared insightful perspectives on product leadership, business, and teams. It's a great place to see perspectives on processes and theories informed by real-world use.  #ProductDiscovery #Design #Discovery #ContinuousDiscovery #Onboarding #Risk #CustomerOpportunity #Value #BusinessOutcomes

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Fascinating to see how UX design is evolving with the rise of GenAI-first experiences. 🎨 The shift from rigid, linear user flows to dynamic, hyper-personalized interactions is a game-changer. As UX designers, this challenges us to rethink our approach completely. We're not just creating interfaces anymore; we're crafting experiences tailored to each user's unique preferences and behaviors. 🗺️ It's like upgrading from a static map to a dynamic GPS that guides users seamlessly towards their goals. This shift isn't just about making technology smarter; it's about making it more user-centric, intuitive, and accessible. 🚀 #UXDesign #GenAI #HyperPersonalization https://lnkd.in/eFDN3mhb

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I managed to send out the 10th issue of Cue! Thank you so much for your support along the way! In this issue, I cover the most important aspect of user experience. There is also a new section - reader questions. Here is a preview, please subscribe if you want to get the full content:

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It's impossible to overstate the value of meeting-less focus time for designing. All design activity lives and dies by constraints. But designing between meetings is the worst possible constraint for producing exceptional design outcomes. #focustime #design

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Innovation thrives on risk, not safety. Creative thinkers are as essential as business strategists in driving true industry disruption.

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The video is finally here! 👀 I was thrilled to share my leadership experience using design thinking at Ford at UXDX 2024! 🎉 The feedback from attendees was incredibly positive, with a 4.81/5 rating! 🙌 I'm so grateful for the opportunity to connect with fellow UX professionals and share how we're driving innovation at Ford. The viewers highlighted several key takeaways from my talk: 🔹 User-Centered Design Approach: Ford's commitment to a user-centered design approach resonated strongly. 🔹 Cross-Functional Collaboration: The importance of cross-functional teams in driving innovation was well-received. 🔹 Data-Driven Decisions: The role of data in decision-making and how we utilize user data to inform design choices was insightful. 🔹 Iterative Design and Testing: The iterative design process and the importance of continuous testing were key themes. 🔹 Clear and Engaging Presentation: The talk was well-structured and engaging, with concrete examples of Ford's UX success. You can watch the full talk on the UXDX website and I'd love to hear your thoughts in the comments below! #UXDX #UserExperience #DesignThinking #Ford #UXResearch #Design #Innovation

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I'm really enjoying this podcast from Invisible Machines about how conversational designers are key to unlocking the full potential of AI in customer experience design. As a Designer and English Teacher who often leverages Conversational AI to enhance accessibility, break down communication barriers, and ensure customer/students' practical interaction with materials, I whole-heartedly agree! https://lnkd.in/e3Rtt29J Conversational designers play a crucial role in shaping the future of design by leveraging the power of AI to create more personalized, engaging, and accessible customer experiences. Their expertise in natural language processing, conversational flow, and user experience design is essential for ensuring the success of AI-powered solutions in a wide range of industries. #Design #AI #CustomerExperience #Accessibility #InvisibleMachines

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I love this article on what we've learned over the past 10 years of Material Design at Google: Form should follow feeling. We need variety as well as consistency where it matters. Just start designing with others and see where lots of iterations take you. And put human connection first to make it interesting. Material has come a long way from "digital paper" and what the world needed 10 years ago, a focus on consistency above all to make the exploding world of apps understandable. I'm super excited by where we're at right now and everything the next 10 years of Material will bring to create unique, but still highly usable, digital products that embrace the feeling of using them. https://lnkd.in/gQC93JdW

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💡 Great insights in todays Gather and Grow DesignOps talk hosted by Kae Neskovic with thanks to Diana Kolesarova - both from #Superside - featuring Aletheia D., Jasmine Price, and Kim Marchant. ❣ Particularly love Aletheia's take on strategic considerations of implementing AI - it shouldn't focus on solely automating administrative functions. It's about evaluating how humans will react to and benefit from such an automation. Sometimes, it might be important to automate a creative act. It's all about enhancing the experience of the Designer. #designops #productdesigner #skwair

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Stuff that makes you go wow! Round 23 - Weekly Opinions & Wonders (WOW) - my roundup of opinions, thoughts, tips and highlights that I found helpful and insightful Venkatesh Rao - Many Other Shoes Are Dropping https://lnkd.in/ggqf24ii Mike Kuniavsky - Manifesting objects with words https://lnkd.in/gD6NSnAJ Griffith Centre for Systems Innovation - Now we are all measuring impact — but is anything changing? https://lnkd.in/gXQC8cf5 The Rare Beast - The Human Operating System by Theo Erasmus https://lnkd.in/ggwWkd7V Chris Jackson  - What if we’re wrong? https://lnkd.in/gitBeVt5 #WoW #Impact #ImpactMeasurement #Empathy #brand #Theorising #Narratives #Design #UserExperience #LargeLanguageModels #AI #Strategy #FuturesThinking

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🔴 Warning: Avenir Design Studio: https://lnkd.in/gFVT5C6m I feel compelled to share our recent experience with Avenir Design Studio, Sushant Arora(https://lnkd.in/gF7mCcjB) to caution others who may be considering their services for interior design. Despite their impressive online presence, our dealings with Avenir Design Studio have been fraught with significant issues, including unprofessional behavior, incomplete work, and broken promises. They initially promised to complete our project by the end of May, then postponed it multiple times without explanation or accountability. We paid them 11 lakh rupees, but the work completed so far does not justify this amount. Worse still, their representative Nishant has exhibited consistently unprofessional and threatening behavior towards laborers, including an incident where he hung a painter from the balcony of our 6th-floor apartment – a reckless and dangerous act. Our household goods are stranded in an incomplete flat, while we are forced to live in a PG and incur additional expenses. Despite multiple attempts to resolve these issues, Avenir Design Studio has failed to deliver on their promises or take responsibility for their actions. We have no choice but to seek legal recourse to address this fraud and ensure no one else falls victim to their unethical practices. Please exercise caution and thoroughly vet any contractors you engage for your projects. If you've had similar experiences, feel free to reach out. Together, we can help each other avoid these pitfalls and hold fraudulent companies accountable. #ConsumerRights #InteriorDesign #AvenirDesignStudi #FraudAlert #HomeImprovement #CustomerExperience #SushantArora

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