Anshul Rawat

** Unfortunate Experience with Amazon: Seeking Guidance ** On March 30, 2024, I placed an order with Amazon for a Boat neckband and Boat earbuds. While the neckband arrived in good condition, the earbuds turned out to be defective upon receipt. Naturally, I initiated a return order, and the defective earbuds were collected on April 19, 2024. However, over a month later, I'm still awaiting my refund. Each time I reach out to customer support, I'm told an investigation is ongoing, and worse, I've been accused of potentially returning a different item. Despite their agent verifying and collecting the item, I continue to face delays and blame for an issue that's beyond my control. I filed a complaint on the consumer portal, only to receive a response stating that the product wasn't returned, despite confirmation from their own agent. Here's an excerpt from their communication: "Dear Sir, On review of your complaint and on the information received from the third-party seller we find that you have not returned the product delivered to you vide Order Id 403-8363294-1083540. Accordingly, neither refund nor replacement order can be initiated. Please note that the seller initiates refund only after receipt of the original product as per return policy. Further, it is submitted that our role is limited to that of an intermediary and we are not the seller/manufacturer of the products listed on our e-commerce marketplace. The products listed on our e-commerce marketplace are sold by independent third-party sellers. In view of the above, the issue stands closed. Thank You." I find myself at an impasse and seek your guidance. What steps would you recommend I take next in this scenario? Your insights and advice would be greatly appreciated. Thank you. #CustomerService #AdviceNeeded #AmazonExperience #boat

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I've been at Amazon a long time. When I talk about my career with Amazon, the most frequent questions people ask me are: What kept me with Amazon for so many years? When I left after nearly 14 years, what drew me away? What brought me back 2 years later? The genuine answer to each, as trite as it sounds, is the same: it's the people The people who took a chance on me. The people that, when I struggled, helped me lean on my strengths and shore up my weaknesses. The people who saw potential and invested in me. The people who modeled the value of building relationships, not just building code. The people who challenged me, made me think differently, and helped me grow. As I've grown in my career it's also those people in whom I can see potential and invest, where I might take a chance to give them an opportunity, for whom my experience could be of some value as they grow, and with whom I can continue building lasting relationships. I've been with Amazon's Global Talent Management and Compensation for about a year and a half, where our mission is to help Amazonians build rewarding careers. In that time, I've met with hundreds of people in our org and every single one of them has been driven by our mission and passionate about how we can meaningfully improve the lives of every Amazon employee. I've learned so much about how challenging, rewarding, and important taking a culture-first approach can be. This post isn't a claim that Amazon is objectively unique, I know there are amazing people in every company, though it has been my personal experience that Amazon's intentionally peculiar culture is one that encourages these kinds of behavior in people. Rather, my point is this: To deliver sustained business and customer value, your organization cannot be a feature factory. It needs to be an organizational engine that continuously inspects and adjusts its culture to grow people and relationships, according to your values, and through which you deliver for your customers. #people #relationships #culture #amazon

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🚨 Bad Uber Uber Freight Drivers and Worse Customer Support: My Recent Experience 🚨 I feel compelled to share my recent experience with Uber Uber Freight, which has left me disappointed and frustrated. On the evening of December 31st, I booked a cab from Bangalore Airport to my home at 1:52 am. After traveling just 1 km, the driver intentionally marked the trip as "completed" and I received a notification to make payment. When I questioned the driver, he claimed that no address was coming up for the trip and that he couldn't proceed without me providing the destination. I reminded him that I had already made the booking and asked why the trip had been marked as completed after only 1 km. His response: "There is no booking." And he asked tell me your address, I will quote the price for the same and will drop. Confused and frustrated, I got out of the cab. What made matters worse was the complete lack of alternative transportation options. It was late at night around 2:00 am, and I was left stranded with my luggage in a dark, quiet where I felt unsafe, and no one was there in sight. This situation raised serious questions about safety, especially when traveling alone. I immediately contacted Uber's customer support team, only to find that their assistance was, unfortunately, as inadequate as the service. After several calls, I was promised a resolution and assured that I would receive an email with the course of action. Fast forward to today-January 6, I have not received any update from Uber. To say I am disappointed would be an understatement. As consumers, we deserve better service, safety, and transparency. I hope that Uber will not only address this issue but also improve its support and driver protocols, as this incident has exposed serious gaps in both. Driver name was SHRISHAIL and cab number was KA 55 7095. Has anyone else had similar experiences with Uber? Would love to hear how you managed to resolve them. Uber Uber Freight NDTV Hindustan Times Brut India #CustomerExperience #UberSupport #Frustration #PoorService #Uber

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An interesting new article regarding the H1-B visa program. Especially concerning is paragraph 2: In 2022 and 2023, the top 30 corporations using this program laid off at least 85,000 American workers while they hired over 34,000 new H-1B guest workers. There are estimates that as many as 33 percent of all new Information Technology jobs in America are being filled by guest workers. Further, according to Census Bureau data, there are millions of Americans with advanced degrees in science, technology, engineering, and math who are not currently employed in those professions. https://lnkd.in/eZfbFqy3

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Happy Zivid SDK 2.12 release day 🥳 Dive into the improvements and new features: https://lnnk.in/hGj9 Excited to share the latest updates in SDK 2.12! Here's what's in store: 1️⃣ New Omni Engine v.2: Enhancing working distance and elevating point cloud quality. 2️⃣ Zivid on Nvidia Jetson Orin modules: Expanding possibilities with cutting-edge technology. 3️⃣ New ROI Feature: Dramatically reduces capture time by up to 400%. 4️⃣ Upsample/Downsample: Balancing capture speed and resolution perfectly. 5️⃣ Zivid Studio Enhancements: Introducing a suite of new features and interface improvements. 6️⃣ Camera Settings: Transitioning from experimental to fully integrated. 7️⃣ Important Announcement: Zivid One+ no longer supported by this and future SDKs. 🔍 Ready to explore the future of 3D vision technology? #SDK #3dvision #Zivid

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All conversations start with how my profile/ EB1 application looked. Here's a brief review of what I think worked. https://lnkd.in/g3pTgc4P More blog posts are on the way as I break down the conversations I have been having. And, as always, find a time to chat here: https://lnkd.in/gJ2eyCGP #EB1 #EB1A #immigration #profile

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🚀 How the Einstein Visa Motivates Excellence! 🎯 The EB1A visa isn't just a pathway to residency—it's a powerful motivator for individuals to excel in their fields. It encourages professionals to aim higher, innovate, and achieve milestones that they might not have pursued otherwise. Here’s why the EB1A is a game-changer: 🔍 Sets a High Bar for Achievement: The stringent criteria for the EB1A visa push individuals to distinguish themselves through groundbreaking work, publications, awards, and leadership roles. 🌟 Fosters a Culture of Excellence: Striving for EB1A eligibility often leads to a deeper commitment to one’s profession. This drive can result in significant contributions to the field, benefiting both the individual and the industry. 🚀 Encourages Continuous Learning and Growth: The journey towards the EB1A visa often involves acquiring new skills, expanding knowledge, and staying updated with the latest advancements. This commitment to continuous improvement is invaluable. 💼 Builds a Strong Professional Network: Meeting the EB1A requirements often necessitates networking with other experts and thought leaders. This can open doors to new opportunities, collaborations, and career advancements. 🏆 Recognizes and Rewards Dedication: Achieving the EB1A visa is a recognition of one’s dedication, hard work, and significant impact in their field. It’s a testament to their extraordinary ability and contributions. In essence, the pursuit of the EB1A visa aligns closely with what professionals should inherently strive for: excellence, innovation, and leadership. It’s a journey that not only leads to personal growth and success but also contributes to the advancement of entire industries. #EB1A #CareerExcellence #ProfessionalGrowth #Innovation #Leadership #Motivation

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𝗠𝗶𝗹𝗹𝗲𝗻𝗻𝗶𝗮𝗹𝘀 𝗶𝗺𝗺𝗶𝗴𝗿𝗮𝗻𝘁𝘀 𝗳𝗿𝗼𝗺 𝗜𝗻𝗱𝗶𝗮 — 𝗬𝗼𝘂 𝗵𝗮𝘃𝗲 𝗮𝗻 𝗮𝗱𝘃𝗮𝗻𝘁𝗮𝗴𝗲 𝗶𝗻 𝘁𝗵𝗲 𝗴𝗿𝗲𝗲𝗻 𝗰𝗮𝗿𝗱 𝗽𝗿𝗼𝗰𝗲𝘀𝘀. 𝗔𝗿𝗲 𝘆𝗼𝘂 𝗺𝗮𝗸𝗶𝗻𝗴 𝘁𝗵𝗲 𝗺𝗼𝘀𝘁 𝗼𝗳 𝗶𝘁? Meet Pooja, a Product Lead who moved to the U.S. in 2008 for her master’s. After graduation, she landed her first job in Boston, but her initial employer didn’t file for her green card. She later switched to a Fortune 500 company, which filed her EB2 in 2012. Now, over a decade later, Pooja is still navigating the H1-B renewal cycle. Meanwhile, junior colleagues who arrived years after her are securing green cards through EB-1. Feeling stuck, she’s considering EB-1 herself but isn’t sure if the process is worth it. What Pooja doesn’t realize: ➡️ Her profile may already be EB1-worthy. ➡️ She likely meets the Critical Role and Salary criteria. ➡️ Her contributions, speaking engagements, and professional growth over the years all count. With a few targeted efforts, she could have an EB1-ready profile within a year, port her 2012 priority date, and get her green card in 12-18 months. Now, Pooja has two choices: Option 1: Take control with EB-1. Option 2: Hope the EB2 backlog advances and gamble on the wait. If you were Pooja, what would you choose? PS: If Option 1 feels like your path, consider joining our EB1 Slack Community(link in comments)! Every month, we help at-least five people accelerate their EB1 journey with the right strategies and tools.

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I am excited to share the engineering blog from Meta, “Taming the tail utilization of ads inference at Meta scale”, co-authored by myself, Rohith Menon and Deepak Tiwari. In this technical article, we discuss the challenges of alleviating the tail utilization for a distributed platform like Ads inference infra, and how we addressed them through fundamental distributed systems paradigms like load balancing, autoscaling and scheduling. I hope you enjoy reading it!

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Fantastic news today on the general availability of Amazon Q. Amazon Q is the most capable generative AI-powered assistant for accelerating software development and leveraging companies’ internal data. It eliminates tedious work for developers and employees across organizations. #AmazonQ #GenerativeAI

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🚛🌐 The logistics industry is the backbone of global commerce, especially during the holiday season, yet inefficiencies and fragmentation persist. Enter Boon, an innovative AI platform aiming to revolutionize fleet operations by seamlessly integrating data from disparate systems. Today, I’m excited to share that Boon has raised $20.5M in funding, led by Marathon and Redpoint, to scale our vision. With 35,000 drivers and 10,000 vehicles already on the platform, we’re building tools that act as a second teammate in the back office, simplifying workflows and driving efficiency. Our AI doesn’t just connect dots; it transforms operations — from routing and fueling optimization to container loading and staffing strategies. It’s thrilling to work alongside brilliant colleagues from Apple, Google, Samsara, and more, united in creating a smarter, more agile logistics ecosystem. If you’re passionate about AI and transforming the future of logistics, send me a DM! We’re growing rapidly across go-to-market and engineering. Let’s shape the future together! 🚀

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Discover how AI is transforming India's MSMEs! With 94% recognizing AI’s growth potential and 87% confident in its productivity benefits, the future looks bright. The majority advocate for accessible AI technologies and training programs, while nearly half emphasize tailored use cases. Explore these insights and more in our latest article. #AIFuture #Meta

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Discover how AI is transforming India's MSMEs! With 94% recognizing AI’s growth potential and 87% confident in its productivity benefits, the future looks bright. The majority advocate for accessible AI technologies and training programs, while nearly half emphasize tailored use cases. Explore these insights and more in our latest article. #AIFuture #Meta

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😍 Amazon Alexa the customer AI assistant got a sister named Amelia. As Amazon announced its third party seller AI assistant Amelia. Are you excited about it? For more read the article in comments. 🤔 Also let me know what would you want Amelia to solve? #TechNews #MyPMShot #Product #Productlaunch #ProductManagement

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Recently, I took Shreyas Doshi's Product Sense course. Undeniably, it has been the most transformative cohort-based course I've taken, which massively over-delivers on its promise. Shreyas is the kind of instructor who will nudge you to think deeply and distill something as ambiguous and complex as "product sense". As a Product Manager, I've often struggled with digesting conventional wisdom propagated as core PM skills. This course brilliantly helps you overcome these limiting notions and uncover the truth of product thinking. Highly recommend this course for any PM or anyone passionate about building exceptional products. It fundamentally rewires your approach to product management with the added perk of being in a highly accomplished cohort of co-learners.

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Insightful explanation of how do go channels work behind the scenes. Its all about yielding the ptocessor for other goroutines. https://lnkd.in/gbyQ4yH9

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Last week at HackMIT, my team (Sanskriti Akhoury, Krish Modi, and Aly Shariff) and I built Runk: an AI-powered e-commerce platform that understands your preferences to display relevant reviews and products. How do we know your taste? Using autoencoders, we assign each user a profile embedding, which our own model updates as you leave more reviews. With these profile embeddings, we rearrange e-commerce search results to display products with the most positive reviews left by people most similar to you first. We also built a Google Chrome extension to interface Runk onto pre-existing sites like Amazon to re-rank these reviews based profile similarity. A huge thank you to HackMIT for making this hackathon an amazing experience. I also enjoyed meeting new people at Massachusetts Institute of Technology, Harvard University and Northeastern University! 👾https://lnkd.in/eyhU3nvK Outside of this hackathon, here’s what I’ve been up to this summer: • Built Guardian at HackThe6ix - an AI wearable for SOS situations. With a Raspberry Pi, Gemini Flash, and Hume AI, it contextually analyzes audio and video of emergencies and sends a summary to first responders. Collaborators: Sanskriti Akhoury, Daniel Hong, and Brian Zhang. 👾https://lnkd.in/ei5-Gu46 • Built Siren - an AI-powered dashcam. It analyzes red light camera runs, illegal turns, speeding, and other driving behaviors using YOLOv8 and algorithms built with reverse geocoding. 👾https://lnkd.in/eKMs2x5t • Joined Mimrr as a Machine Learning Engineer to work on their LLMs for automating code documentation. • Joined WATonomous as an Autonomous Software Engineer to work on self-driving cars. You can view these projects on my new website! 👾https://lnkd.in/e-hWsAxB

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Very excited to share that I've completed an enriching Natural Language Processing(NLP) course at UC Berkeley this quarter(Part of my Masters degree)! Delving into the intricacies of language comprehension and analysis has been truly enlightening. As we explored concepts like information extraction, sentiment analysis, and machine translation, I couldn't help but reflect on the significance of attention in NLP. Indeed, "Attention is all you need"(Transformer based model) proved to be a guiding principle throughout our studies. Grateful for the opportunity to expand my knowledge in this field! #NLP #UC Berkeley School of Information I highly recommend diving into the research paper linked here (https://lnkd.in/ggA_SrUb), though it may take a few reads to fully grasp its depths, along with Jay Almmar's insightful blog post (https://lnkd.in/gbDJ3Ddj). Excited to delve into "Generative AI" as my focus for the upcoming quarter!

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