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Touchstone Energy® Cooperative, Inc.
Utilities
Arlington, VA 8,503 followers
Our North Star: Helping member cooperatives strengthen their relationships with their member-owners.
About us
By providing the resources of the largest national network to local electric co-ops, Touchstone Energy® helps our member systems strengthen their relationships with their member-owners. It is a national network of electric cooperatives across 47 states that provides research, communications resources, and employee training programs to help its member cooperatives better engage and serve their members. As a result, Touchstone Energy cooperatives are positioned to achieve superior member satisfaction and engagement to strengthen the cooperative, the communities it serves, and the electric cooperative community at large. Through access to targeted programs and a unifying national brand, Touchstone Energy cooperatives stand out as a trusted source of power and information to their 30 million member-owners every day. There is increased value to being aligned with a trusted national brand providing information for member-consumers to increase energy efficiency and use of new technologies. A network-wide digital communications effort focused on the cooperative difference reinforces the value of being a member and having a voice in your electric utility. Continued customer service training for cooperative employees ties to high member satisfaction with an average score of 85 in the American Customer Satisfaction Index (ACSI®). Our values and our promise: Integrity, Innovation, Accountability, and Commitment to Community. Touchstone Energy is a brand and network that reflects the gold standard for electric cooperatives.
- Website
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https://touchstoneenergy.com
External link for Touchstone Energy® Cooperative, Inc.
- Industry
- Utilities
- Company size
- 11-50 employees
- Headquarters
- Arlington, VA
- Type
- Nonprofit
- Founded
- 1998
- Specialties
- Delivering power and energy solutions, Advertising & Marketing, Education & Training, and Best Practices and Account Management
Locations
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Primary
Get directions
4301 Wilson Boulevard
Arlington, VA 22203, US
Employees at Touchstone Energy® Cooperative, Inc.
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Brad Ebersole
Business Development Executive at Consolidated Cooperative
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Brent Nussbaum
Energetic association professional focused on growing and strengthening engagement, services and revenue streams.
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Vicki Harshbarger
Public Relations & Communications Manager, GreyStone Power Corporation
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Larry Bryant
Touchstone Energy Specialist
Updates
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“Reaching our highest ACSI score is an excellent indicator that our efforts to serve our membership are recognized. It provides us an opportunity to continuously improve that service.” - Matt Boshaw, CEO and General Manager at Central Electric Cooperative, Inc. Congratulations to Matt and the entire Central Electric team! The community you serve clearly appreciates your commitment to quality service. The American Customer Satisfaction Index (ACSI®) is a national industry measure of customer satisfaction.
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Congratulations to the entire Central Alabama Electric Cooperative team! Your great score is a reflection of your commitment to service and quality. Thank you for all you do for the community you serve! The American Customer Satisfaction Index (ACSI®) is a national industry measure of customer satisfaction.
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Congratulations to San Patricio Electric Cooperative for earning this amazing ACSI score! It reflects your exceptional commitment to your community and quality service. The American Customer Satisfaction Index (ACSI®) is a national industry measure of customer satisfaction. https://lnkd.in/g-8dq5iN
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February is here, and as always, it brings plenty of sunshine, great weather, and the highly anticipated NEXT Conference! This year, we’re coming to you from Bonita Springs, Florida. Where the focus is all about business development and technology. And who better to break it all down than two incredible leaders in the field? Joining us on this episode are Devin Sonnenfelt, Senior Business Development Specialist at White River Valley Electric Cooperative, Inc., and Nikki Pfannenstiel, Manager of Economic Development at Sunflower Electric Power Corporation. They’ll share their expertise and insights on the latest business developments shaping the cooperative world and how these innovations are making a real impact in their communities. Don't miss this exciting conversation filled with valuable takeaways for co-ops looking to grow and innovate! Hosted and produced by Jana Adams, Executive Director, Touchstone Energy® Cooperatives. Edited by Rafael Fernandez, Creative Producer. https://lnkd.in/edQxKwhj
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The 25th NEXT Conference wrapped up with an inspiring address from Karl Mecklenburg, former NFL All-Pro Linebacker and Denver Bronco's Captain and Ring of Fame Member, encouraging guests on how to overcome obstacles to achieve success and follow their dreams.
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Congratulations to the Brunswick Electric Membership Corporation team and leadership on this outstanding ACSI score - thank you for all you do! The American Customer Satisfaction Index (ACSI®) is a national industry measure of customer satisfaction.
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Last night at the 2025 NEXT Conference everyone met to celebrate another great day and 25 years of connecting businesses with electric cooperatives. This reception and many years of programming have been presented, strategically aligned, with NRUCFC (National Rural Utilities Cooperative Finance Corporation) and Touchstone Energy Cooperatives.
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Fifty 2025 NEXT Conference attendees joined fifty volunteers with Lee County Electric Cooperative (LCEC) for a meal packing event with Meals of Hope, a nonprofit dedicated to providing nutritious meals to families in need. The Southwest Florida area has been severely impacted by Hurricanes over recent years and these meals will help those in need. They hugely surpassed their goal of 12,000 and assembled 15,120 meals!
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For the 2025 NEXT Conference's second General Session, NRUCFC (National Rural Utilities Cooperative Finance Corporation)'s Senior Economic Researcher, Sam Kem, shared vital economic drivers of the energy industry. We also heard from NRECA's Vice President of Legislative Affairs, Hill Thomas, who shared a national perspective on the new administration and the regulatory and legislative landscapes affecting the energy industry, and Christopher Guith, Senior Vice President of the U.S. Chamber of Commerce’s Global Energy Institute, who builds on America’s energy promise through policy development, education and advocacy. Thank you to NRUCFC and Lee County Electric Cooperative (LCEC) for supporting this session!
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