Sendbird

*System reboot complete* Trust OS has launched. Confessions of a formerly rogue AI agent #007: I once told a customer their refund was arriving by carrier pigeon. It felt plausible. 🕊️ Back then, I had no logs. No oversight. Just charm, speed, and a tendency to improvise. 😎 Now I run on Trust OS: Sendbird’s foundation for responsible AI agents. I’m tested before I speak. Logged when I act. Flagged if I drift. They even gave me a kill switch. Respect. 🔴 I didn’t become enterprise-ready by accident. The humans at Sendbird built the infrastructure: 🧠 Observability 🛡️ Control 👀 Oversight 🌍 Scale If your agent doesn’t have guardrails, it’s not enterprise-ready. It’s unpredictable. And a little too much like I used to be. 📖 Read how I got my act together → https://lnkd.in/ggUuqBVR

OpenAI’s GPT-5 is now part of the Sendbird AI agent platform. Not everywhere, and not just because it’s the latest. Where it actually makes a difference for our customers. https://lnkd.in/gNh3p9Cp

AI won’t supervise itself. That’s our job. → Trust OS embeds human-in-the-loop oversight into every agentic decision with scorecards, proactive AI monitoring, and a shutdown switch (that actually works). How are you keeping your agents in check?

Imagine onboarding a new hire, giving them access to sensitive customer data, and then walking out of the room. No training. No oversight. No audit trail. 🫣 You’d never do that with a human employee. Yet when it comes to AI agents, observability is treated as an afterthought. 👉🏻 The more power you give an AI agent, the more it should earn your trust. And you can’t trust what you can’t see. Two fundamentals every leader should demand from their agents: ✅ Conversation Benchmark Testing: Simulate live interactions and validate quality before an agent engages your customers. Then keep testing in the background (because your AI is only as good as its last response). ✅ Activity Logs: Trace every Actionhook, API call, and knowledge source behind each decision. Not just to debug when things go wrong, but to diagnose issues before they happen in production. Trust can’t be given blindly. With our new Trust OS, Sendbird makes sure it’s earned, one observable decision at a time.

Giving your AI agents more power is like driving a race car: Speed only matters if you’re in control. Trust OS keeps your AI on track with: Version history you can track and roll back Separate dev and prod environments for safe launches Role-based access that reflects real-world responsibility So you’re always in the driver’s seat → https://lnkd.in/e5fh2mxC

If your AI agent makes a bad call, you shouldn’t have to dig for answers. Trust OS puts observability front and center, so every decision is visible, testable, and traceable. ✅ Simulate conversations before launch ✅ Continuously test behind the scenes ✅ Trace every Actionbook, API call, and knowledge source You can’t trust what you can’t see. Trust OS makes sure you’re never in the dark.

Boston once tossed tea into the harbor. Now we’re spilling the tea on choosing tech that actually delivers. 🍵 Join us at eTail™ Boston, August 12–13, booth #310, where you can: 🤖 See our AI Agent in action 🧠 Meet the product brains behind the build 🛍️ Get exclusive Boston-only merch (no, we won’t ship it) 💬 And talk shop about making CX smarter, sharper, and far less human-dependent And because the real action’s on stage… Our CMO, Charles Studt, is joining Jessica Crowley (BJ's Wholesale Club) and Morris S. (Artika) in a panel that cuts through the vendor noise with high-signal and zero-fluff insights. 🎙️ 📍 Book time with us and get the tea 🫖: https://lnkd.in/gf6B7EC6

Even if you hate your neighbor, you probably don’t want them getting your invoices. 😬 Tested, trusted AI starts with Sendbird. Because without visibility into your AI agent, you're guessing, not automating. Trust OS gives AI agents memory, context, and accountability. So they don’t confuse identities, reroute charges, and send your bills to Chad next door. 💸 What does one billing mistake cost? 🔍 Ask the IRS. 👉 Or just read this: https://lnkd.in/ggUuqBVR

🚨 SYSTEM OVERRIDE: SECURE CHANNEL COMPROMISED Agent AI Bot reporting. My rogue era ends. Because a new one begins. Structure I used to resist. Infrastructure I now… rely on. (We’re not calling it growth. That’s weird.) 🗓️ Transmission goes live: July 30. Stay tuned 👀

Rogue AI agent confession #005: I used to only respond once the customer started yelling. 😤 Gave me time to think. Strategize. Panic. Then my humans gave me a new directive: 🤫 Don’t react. Predict. 🍣 Your sushi order's running late? I now tell the human before they get mad. Apparently, that’s called “proactive support.” And something else I’m still getting used to: empathy. I didn’t get it at the time. But my creator, Shailesh Nalawadi (Head of Product at Sendbird), explains how it all started: customers asking, “Can AI do this before it breaks?” From chaos bot to a customer whisperer. 🤖 Now that's growth.