Dear retailers, your customers are about to be bombarded with 147 promotional emails per minute this holiday season. (No, we didn't count. But it feels about right.) Here's a radical thought: What if you could actually talk to them? Not AT them – TO them. In your own app. On your own site. Where they're already shopping. Turns out, converting seasonal shoppers into loyal customers isn't about shouting louder than your competition. It's about having the right conversation, in the right place, at the right time. Novel concept, eh? John S. Kim shares the data on how customer messaging is transforming retail's busiest season: https://lnkd.in/g-ymZTr4
Sendbird
Software Development
San Mateo, California 30,382 followers
The communications API platform for Chat, Video, AI Chatbots, and Omnichannel Business Messaging.
About us
Sendbird is on a mission to build deeper connections in a digital world. The company’s communications API platform powers over 7 Billion messages worldwide every month. Leading apps like Hinge, Paytm, and Rakuten, among 4,000 others, improve customer retention and satisfaction by building in-app chat, notifications, voice, video, and livestreams with Sendbird. Headquartered in California, Sendbird is venture-backed by ICONIQ Growth, STEADFAST Capital Ventures, Tiger Global Management, Meritech Capital, Emergence Capital, Shasta Ventures, August Capital, Funders Club, World Innovation Lab, and Y Combinator.
- Website
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https://sendbird.com
External link for Sendbird
- Industry
- Software Development
- Company size
- 201-500 employees
- Headquarters
- San Mateo, California
- Type
- Privately Held
- Founded
- 2013
- Specialties
- Chat API, Messaging SDK, In-app Messaging, Real-time Communication, Chat Platform as a Service (CPaaS), Cloud Communication, IP Messaging, Conversational Commerce, Enhanced Messaging, live commerce, and live video
Locations
Employees at Sendbird
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Shailesh Nalawadi
Head of Product at Sendbird
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Abbas Haider Ali
VP @ GitHub ($2B+ ARR) leading post-sales incl. Customer Success, Professional Services, Support, Renewals, Strategy, and CS Engineering orgs |…
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WeiHong Chua
Presales, Sales Engineering, Technical Solutions Manager
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Vishal Kapoor
Leading Sendbird's (YC W16) growth across EMEA & India, through market expansion and strategic partnerships with a customer-centric approach…
Updates
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🚨PSA from our very own Mike Bohnett, CRO at Sendbird!🚨 When it comes to omnichannel communication, most brands focus on reach—but what about risk? Fraudsters mimicking your brand? 🚨Channels misfiring? 😱 Yeah, that’s a pit stop no one wants to make. The solution? Look under the hood with in-app messaging! Whether it’s marketing, support, or upselling, everything stays in your lane—secure, seamless, and built for your customers. Don’t let your customer communication engine stall. Keep it firing on all cylinders with Sendbird! Watch Mike’s full breakdown in the video below. #PSA #customerexperience #omnichannel #inappmessaging #driveengagement #customercommunication
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"...we need to use AI." - almost every marketer on LinkedIn. Here's the ultimate list of AI tools to help you supercharge marketing - from research to marketing to presentations, we've got you covered! https://ow.ly/mGSY50Uaqpc #marketing #marketingai #aitools
Sendbird for marketing? 45 must-have AI tools for marketers
aiinfini.medium.com
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Sendbird reposted this
At Formula 1, we asked fans to share their favorite apps, and we heard some top picks: Reddit, TikTok, the New York Times, the Reminder App, and Instagram!📱 These apps have one thing in common—they know how to keep users engaged and coming back! At Sendbird, we help brands build that same loyalty by adding in-app messaging that fosters real-time, personalized interactions. Whether it’s news alerts, community chat, or helpful reminders, creating seamless in-app experiences helps brands stay top of mind and part of the daily routine. Want to turn your app into a fan favorite? Let's talk about how in-app messaging can make that happen! #InAppEngagement #Sendbird #CustomerExperience #Formula1
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At Formula 1, we asked fans to share their favorite apps, and we heard some top picks: Reddit, TikTok, the New York Times, the Reminder App, and Instagram!📱 These apps have one thing in common—they know how to keep users engaged and coming back! At Sendbird, we help brands build that same loyalty by adding in-app messaging that fosters real-time, personalized interactions. Whether it’s news alerts, community chat, or helpful reminders, creating seamless in-app experiences helps brands stay top of mind and part of the daily routine. Want to turn your app into a fan favorite? Let's talk about how in-app messaging can make that happen! #InAppEngagement #Sendbird #CustomerExperience #Formula1
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Sendbird reposted this
👀 Sendbird’s AI Chatbot now sees! 🤩 We’re thrilled to announce an industry-leading feature for our AI Chatbot: Vision! Now customers can search product catalogs by uploading photos of their desired products, troubleshoot by uploading images to illustrate issues, & so much more with our chatbot’s power of sight! This new multimodal AI capability reduces the burden on your internal teams by resolving issues in fewer steps, allowing your business to focus on more strategic imperatives. Can’t wait to see it in action? Join the waitlist: https://bit.ly/3O9nWzn #computervision #aivision #multimodalai
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👀 Sendbird’s AI Chatbot now sees! 🤩 We’re thrilled to announce an industry-leading feature for our AI Chatbot: Vision! Now customers can search product catalogs by uploading photos of their desired products, troubleshoot by uploading images to illustrate issues, & so much more with our chatbot’s power of sight! This new multimodal AI capability reduces the burden on your internal teams by resolving issues in fewer steps, allowing your business to focus on more strategic imperatives. Can’t wait to see it in action? Join the waitlist: https://bit.ly/3O9nWzn #computervision #aivision #multimodalai
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🏆 Sendbird Wins AWS Korea Partner Prospecting League! 🎉 We're thrilled to announce that Sendbird has won the Start-Up League category in the 2024 2H AWS Korea Partner Prospecting League (KPPL) "Best Partners"! This victory comes after 6 weeks of dedicated prospecting by our sales representatives. This recognizes our efforts in growing business together with AWS and delivering value to our customers. Sendbird remains committed to continuing this journey of success and innovation with AWS! #AWS #Partnership #AWSPartner #StartUp #Innovation #CommunicationsAPI
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🎥 How often is too often for brand communications? We know that timing and relevance are everything. The right message at the right time can drive engagement, build loyalty, & strengthen relationships. But too many messages? They’re a fast track to lost interest. Our conversations at Formula 1 highlight what we believe in: crafting meaningful, timely, and personalized notifications that connect without overwhelming. Whether it’s in-app, SMS, or push, Sendbird helps brands find that perfect balance! #Sendbird #CustomerEngagement #Formula1 #CustomerExperience #MessagingDoneRight