Roame (YC S23)

New program added!

Roame (YC S23) got a shoutout on the The New York Times today! “Roame.travel can help you search for a flight route and see which airline programs will give you the best deal if you transfer” Ziyuan and I are just building something we love and bringing joy to our nearly 1 million users. Excited that we are big enough that we are entering the mainstream.

TLDR: Jet lag has me up early, and reflecting on the elections has reminded me just how crucial it is to engage with our customers. Lately, I’ve been reflecting on the election results, particularly how Harris's recent loss against Trump can serve as a powerful lesson for us. If you're in consumer please listen up. Harris’s campaign, at times, struggled to connect with certain voter concerns — a reminder that we all need to align more closely with our audience. It underscores the importance of understanding our customers’ needs, priorities, and perceptions. First, how our customers perceive us matters immensely — Ziyuan (Zi) L. and I need to consistently check in and align. We are the company our customers believe we are, and we’re in the industry they feel we’re in. In the past, I resisted the “travel” label due to investment sentiments, but I’ve come to realize that prioritizing our customers’ sense of comfort and familiarity is more important than what the industry sees us. It’s not our job to change their perceptions; it’s our job to embrace them. Secondly, listening to our customers goes beyond collecting feedback; it’s about understanding their evolving needs and challenges. The best companies don’t just serve customers — they learn from them, adapt, and improve. By genuinely listening, we build trust and position ourselves as responsive, attentive partners. The biggest mistake is thinking we know what’s best for our customers without validating it (think iPhone 4). We’re not perfect at this, but we’re learning every day. Finally, presenting ourselves as the most helpful guide isn’t about being flawless nor do we need to be a messiah. It’s about consistently showing up, ready to solve real problems in ways that may not be scalable whilst making a difference. When we become a dependable source of support and guidance, our customers see us as essential. Our Facebook group (Award Travel By Roame - https://lnkd.in/gaRDix7k) is a great example. Every day, I answer about 50-100 questions and posts. It’s time-consuming, yes, but also second to none in terms of insight. The community is appreciative and we've scaled this group to 115k Facebook members — all organically under a year. We’re more excited than ever to serve our customers in the coming weeks, months, and years. Thank you for being part of Roame (YC S23). We can’t wait to bring you the best award redemptions possible. Pic 1 is a picture of clump of caviar (I ordered two) on a recent trip back from Dubai. Pic 2 is our annual growth 🥇

We were selected as one of the top 3 most innovative startups of the year at the Loyalty & Awards Conference hosted by Global Flight!

Excited to be in Bangkok for the Loyalty & Awards conference as a sponsor!

Japan Airlines just released a ton of business class points redemption availability across its partners. Redeem for 60,000 miles on American Airlines, 75,000 miles on Alaska Airlines, 90,000 miles on Qantas, or around 100,000 miles on British Airways

We just launched on HackerNews! If you have questions or feedback, we are answering them live. https://lnkd.in/dfVnHSA Launch HN: Roame (YC S23) – Flight search engine for your credit card points

We're #hiring a new Founding Growth & Operations in San Francisco, California. Apply today or share this post with your network.

Get ready for another mega transfer bonus on July 1st. Transfer Bilt Rewards points to Alaska Airlines for a 25% to 100% bonus! This will be the first time that Alaska Airlines has had a transfer bonus at all! Bilt is currently the only credit card transfer partner for Alaska Airlines. #roame #bilt #alaskaairlines

Did you know you can book Singapore Airlines Business Class using Virgin Atlantic points? 🛩 This unexpected partnership offers incredible redemption opportunities outside the US and Europe. Imagine flying from Singapore to Tokyo for just 35,000 points or to Hong Kong for only 30,000 points! 📣 https://lnkd.in/gS72qU5i #travel #innovation #technology #startups #creditcards #points #promos #awards #deals #partners