POWERCONNECT.AI

From lengthy call durations to faster troubleshooting and reduced administrative tasks, #GenerativeAI is a game-changer for energy retailers looking to optimize their call center operations. We’re excited to join an upcoming webinar hosted by LCP Delta, where we’ll explore how #AI is driving efficiency and enhancing customer service. We’ve also shared key insights in our latest blog post. 👉 Read the blog and find the link to the webinar in the blog: https://lnkd.in/eArTMcQG Bram van der Wal Steve Dawson POWERCONNECT.AI Elisavet Sergiadou

🚀 Excited to announce that I've just registered for #DISTRIBUTECH25, the premier transmission & distribution event! ⚡ I can't wait to dive into the latest industry trends, connect with top professionals 🤝, and explore cutting-edge technologies. 🔬✨ 📍 Stop by Booth 6833 in Exhibit Hall A-F to see NET2GRID + POWERCONNECT.AI in action! 🤖⚡ We’re showcasing our #GenAI-powered call center solution, delivering real-time energy insights to elevate customer interactions. 🔍 What’s in it for you? ✅ More relevant caller profiles & detailed energy breakdowns ⚡📊 ✅ Faster call resolution & first-time right fixes 🎯🔧 ✅ Happier customers 😊 + agents hitting their CTS targets 🎉🏆 💡 AI is transforming the utility industry—are you ready? ⚡🔄 📍 See you in Dallas, TX! ✈️🤠 Who else is joining? Let’s connect! 🤝 https://lnkd.in/eYcXPvDe

🎯 Save the Date! Join us on March 13th for an exclusive webinar: "What Does GenAI Mean for the Energy Transition?" How will Generative AI reshape B2C customer engagement in retail energy? Discover the latest insights from LCP Delta’s research, along with real-world expertise from NET2GRID and their GenAI partner POWERCONNECT.AI. 📌 What You’ll Learn: ✅ How Generative AI is transforming customer service in retail energy ✅ Proven strategies to enhance B2C engagement with AI ✅ Actionable insights & real-world examples from NET2GRID 💡 Don’t miss this opportunity to prepare your company for the future of AI-driven energy! 🔗 Reserve Your Spot Today! https://lnkd.in/d4kiDZ94

Had a fantastic meeting today with Nelson M. Rivera from BHC Global! 🚀 We already have an action-packed to-do list and exciting brainstorming sessions lined up for 2025. Planning is key, and it's great to have strong support from the team. Get ready, #Utilities—big things are coming! ⚡💡🚀 And in case you missed our recent press release, click here: https://prn.to/4gR6X0X

The Green Button Alliance is proud to welcome BHC Global as our newest member company! BHC's team of utility systems experts including Bob Champagne, Stephen Northrup, and Frank Carnevale are well-known for their extensive utility digital innovation, #digitaltransformation and project execution expertise. Exciting News! This week, BHC Global announced it has acquired POWERCONNECT.AI - combining its utility systems expertise with Steve Dawson and team's deep utility #customerengagement and AI-driven customer service innovation. Together, they're set amplify the #CustomerExperience for utility and energy companies. ⚡ Check out Bob Champagne's post below for more details on the announcement and where you can meet the team and see the platform:⬇️ https://lnkd.in/gzFPvag8 #Utilities #DigitalUtilities #UnlocktheData #CXleaders #DigitalExperience

⚡ 𝗦𝗺𝗮𝗿𝘁𝗲𝗿 𝗨𝘁𝗶𝗹𝗶𝘁𝗶𝗲𝘀. 𝗦𝘁𝗿𝗼𝗻𝗴𝗲𝗿 𝗖𝗼𝗻𝗻𝗲𝗰𝘁𝗶𝗼𝗻𝘀.🤝 When #utility expertise meets #AI and speaks the language of the industry—big things happen! BHC Global has acquired POWERCONNECT.AI, supercharging its growth to deliver faster, smarter, and more seamless customer experiences. We're taking AI-driven utility innovation to the next level! 🚀 Full press release: https://lnkd.in/etB5eDMV Want to see a live demo? Let’s talk! https://lnkd.in/eZ4ddnPc Stephen Northrup Frank Carnevale BHC Canada Bob Champagne Christina Northrup-DeBellis Nelson M. Rivera Haresh Aswani

Big News! BHC Global has acquired POWERCONNECT.AI —bringing together decades of utility expertise with AI-driven customer service innovation. Power Connect AI eliminates long wait times, reduces call transfers, and makes utility teams work smarter. With BHC’s backing, it will scale faster, reach more utilities, and deliver even greater results. Full press release: https://lnkd.in/etB5eDMV Want to see it in action? Let’s talk! https://lnkd.in/eZ4ddnPc #BHCGlobal #PowerConnectAI #Utilities #AI #Innovation #CustomerExperience

𝗣𝗢𝗪𝗘𝗥𝗖𝗢𝗡𝗡𝗘𝗖𝗧.𝗔𝗜’𝘀 𝗡𝗲𝘅𝘁 𝗖𝗵𝗮𝗽𝘁𝗲𝗿: 𝗔 𝗡𝗲𝘄 𝗘𝗿𝗮 𝘄𝗶𝘁𝗵 𝗕𝗛𝗖 𝗚𝗹𝗼𝗯𝗮𝗹  We’re excited to announce that BHC Global is acquiring a majority stake in POWERCONNECT.AI, marking a major milestone in our mission to transform multidimensional customer experience in the #utility industry with #AI.  From our first conversation, it was clear that BHC Global shares our core values—trust, relationships, people, and technology—making this the perfect partnership to accelerate innovation.  𝗪𝗵𝗮𝘁’𝘀 𝗡𝗲𝘅𝘁? As we step into 2025, we’re gearing up for an exciting lineup of industry conferences including Oracle Utilities User Group Conference , Smart Energy Consumer Collaborative (SECC), DISTRIBUTECH, IUCX , and ASUG - Americas' SAP Users' Group for Utilities. We’ll continue driving change and shaping the future of AI in utilities.  A huge thank you to our development team, business partners, and customers. Your dedication, trust, and belief in our vision have been the driving force behind our success. To our developers who have worked tirelessly to bring our technology to life, to our partners who have collaborated and innovated alongside us, and to our customers who continue to inspire us with their commitment —we couldn’t have done this without you.  Thank you for the warm welcome Stephen Northrup, Frank Carnevale, Bob Champagne, Nelson M. Rivera, Christina Northrup-DeBellis, and Haresh Aswani—your support has been truly incredible and engaging. We are going to rock this next chapter together. 🚀 This is just the beginning. Together, we’re redefining AI powered customer experience in utilities. Let’s power up this next chapter! ⚡  https://lnkd.in/etB5eDMV

𝗣𝗢𝗪𝗘𝗥𝗖𝗢𝗡𝗡𝗘𝗖𝗧.𝗔𝗜 𝘄𝗶𝘀𝗵𝗲𝘀 𝗲𝘃𝗲𝗿𝘆𝗼𝗻𝗲 𝗮 𝗛𝗮𝗽𝗽𝘆 𝗣𝗿𝗲𝘀𝗶𝗱𝗲𝗻𝘁𝘀' 𝗗𝗮𝘆! 🇺🇸 Today, we honor the leadership, vision, and dedication that have shaped our nation. May this day inspire us all to strive for innovation and excellence. ✨ Wishing you a day filled with reflection, gratitude, and progress! #PresidentsDay #Leadership #History #Inspiration

🚀 16 days until the #OUUG Conference! And we’ve been working on something that’s going to transform how customers interact with their #utilities! ⚡💡 Chat and email are great, but #voice is still KING 👑. What if you could integrate voice seamlessly with your #Oracle backend—so smart that it provides instant answers 🔥📊 and lets customers manage their accounts effortlessly? 📊 70-80% of customers still prefer voice for complex issues—and we’re going to show you how we make it smarter, faster, and seamless! 🚀🔥 See you at OUUG 2024! 💡 #AI #MDX #ConversationalAI Oracle Utilities User Group Conference