Don't miss the #FieldServiceMedical Day 1 Keynote Panel! Bringing AI into service isn’t just about the tech—it’s about getting real results. Join the discussion as service leaders share how to succeed with AI. 💡 AI Unlocked: Actionable Insights for AI Success for Medical Devices 📅 Monday, March 3 | 🕘 9:45 AM Speakers: 🎙️ Fernando Morales – KARL STORZ 🎙️ Brad Muhlenkamp – Midmark 🎙️ David Hartley – TransLogic 🎙️ Brian Bachofner – Neuron7 (Moderator) What they'll cover: ✅ How to make AI a priority—and get leadership on board ✅ Where AI delivers the biggest impact in service ✅ How to integrate AI without disrupting workflows Skip the AI hype. Get the real insights. https://hubs.ly/Q038WnJz0 #FieldServiceMedical #MedTech #AIinService
Neuron7.ai
Software Development
Santa Clara, California 8,594 followers
The leader in Service Resolution Intelligence, delivering 90%+ accuracy in complex service environments with trusted AI.
About us
Neuron7.ai is the leader in Service Resolution Intelligence, delivering 90%+ resolution accuracy in complex service environments. Learn more at neuron7.ai. Neuron7 brings together knowledge from people, data, and interactions across thousands of products and issues into a Smart Resolution Hub. AI offers the best next step with turn-by-turn guidance (like a navigation app) seamlessly integrated within your existing workflows. Customers resolve issues faster, the first time, with 90%+ accuracy and answers in seconds. -Expert knowledge capture -Faster resolution times -Increased call deflection -Increased first time fix -Improve CSAT -Faster onboarding Neuron7 is headquartered in Santa Clara, CA, partners with Microsoft, Salesforce, SAP, and ServiceNow, and is backed by ServiceNow Ventures, Battery Ventures and Nexus Venture Partners.
- Industry
- Software Development
- Company size
- 51-200 employees
- Headquarters
- Santa Clara, California
- Type
- Privately Held
- Founded
- 2020
- Specialties
- Artificial Intelligence, Service Intelligence, NLP, Predictive Service, Service Transformation, First Call Resolution, Mean time to Repair, Field service, AI Data Readiness, resolution intelligence, AI-powered search, customer service automation, LLMs, GenAI, Intelligent Search, technical support, self-service, service copilot, first time fix, and faster onboarding
Locations
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Primary
2445 Augustine Dr
Santa Clara, California 95054, US
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Bangalore, Karnataka 560037, IN
Employees at Neuron7.ai
Updates
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🚀 New from Neuron7: Resolution Pathways is here. Like a navigation app, Pathways guides anyone—from customers to master technicians—through the resolution process with interactive, turn-by-turn directions. No more guesswork. No more endless searching. Just one right path. With #ResolutionPathways, service teams: 🛤️ Follow Paths, Not Paragraphs: Skip the long chat. Get clear, step-by-step guidance. ⚡ Scale Expertise: Capture and apply expert insights without burdening SMEs. 🎯 Achieve Accuracy: AI-guided resolutions that drive consistent, reliable outcomes. 🔄 Use Adaptive Intelligence: Improve resolutions with every interaction. 🏁 Master the Shift Left: AI-driven pathways to resolve issues faster. This is how service should be done. 🔗 Learn more: https://hubs.ly/Q038FcpJ0 See it in action—Join the webinar on March 20 to hear how #Daktronics tackles service complexity with Resolution Pathways. Register now ⬇️ https://hubs.ly/Q038F5hj0 #ServiceResolutionIntelligence #ServiceAI #Neuron7
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Neuron7.ai reposted this
Would you trust AI to run a country? 🤔 Partner Marcus Ryu and Niken Patel, Founder and CEO of Battery-backed Neuron7.ai give their thoughts in the latest episode of "AI: Answering the Internet!" ▶️ Check out the full episode here: https://lnkd.in/edXup8Mk
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Neuron7.ai reposted this
Calling all San Diego Service Leaders! Come join an evening of AI innovation, networking, and handcrafted Palomas for Neuron7’s Pathways & Palomas Party🍹 Connect with industry peers and get a first look at Neuron7’s latest innovations in AI for service—because great ideas (and great drinks) are better shared. 📍 Where: Maderas Golf Club | San Diego, CA 📅 When: Monday, March 3 | 6:30pm-8:30pm Space is limited—reserve your spot now! ⬇️ 🔗 https://hubs.ly/Q037d8Vz0
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Calling all San Diego Service Leaders! Come join an evening of AI innovation, networking, and handcrafted Palomas for Neuron7’s Pathways & Palomas Party🍹 Connect with industry peers and get a first look at Neuron7’s latest innovations in AI for service—because great ideas (and great drinks) are better shared. 📍 Where: Maderas Golf Club | San Diego, CA 📅 When: Monday, March 3 | 6:30pm-8:30pm Space is limited—reserve your spot now! ⬇️ 🔗 https://hubs.ly/Q037d8Vz0
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More and more Service AI initiatives fail due to a lack of understanding of service data across regions. Before kicking off a global project, consider these key AI requirements to set your initiatives up for success. 🗣️ Breaks language barriers – Share resolutions seamlessly across teams and regions. 🔍 Optimizes resolution accuracy – AI-driven insights captured in real-time provide the best fix in any language. 🔐 Scales securely and seamlessly – Works with Salesforce, ServiceNow, Microsoft, and SAP. ✅ Delivers trusted AI – Provides transparent, explainable insights with clear next steps. Neuron7’s Smart Resolution Hub unifies service intelligence, delivering real-time, multilingual resolutions that scale with your global operations. Read the full article to see how enterprise service organizations are resolving complex issues faster with global consistency: https://lnkd.in/gu4bJWgm #ServiceAI #ResolutionIntelligence #GlobalSupport
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Neuron7.ai reposted this
Building a business case for AI isn’t about hype—it’s about impact. 💥 AI doesn’t need to promise the world to gain executive buy-in. It needs to solve real problems. In this clip, Rachael Castroverde, VP Global Services at Terumo Blood and Cell Technologies shares how she built a compelling AI business case by focusing on measurable outcomes—reducing escalation calls, optimizing human capital, and cutting costs from unnecessary spare parts troubleshooting. These tangible wins set the foundation for AI success. 🙌 Watch the webinar for more insights on building a successful AI for service strategy. ⬇️ https://hubs.ly/Q035Pgvy0 #AI #BusinessCase #ServiceInnovation
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Building a business case for AI isn’t about hype—it’s about impact. 💥 AI doesn’t need to promise the world to gain executive buy-in. It needs to solve real problems. In this clip, Rachael Castroverde, VP Global Services at Terumo Blood and Cell Technologies shares how she built a compelling AI business case by focusing on measurable outcomes—reducing escalation calls, optimizing human capital, and cutting costs from unnecessary spare parts troubleshooting. These tangible wins set the foundation for AI success. 🙌 Watch the webinar for more insights on building a successful AI for service strategy. ⬇️ https://hubs.ly/Q035Pgvy0 #AI #BusinessCase #ServiceInnovation
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🚀 Webinar Today: Service leaders taking the lead on AI strategy 🚀 The role of service leaders in shaping AI strategy is more critical than ever—especially when it comes to service teams that support complex medical and tech devices. Join Rachael Castroverde, Terumo Blood and Cell Technologies and Chandan Banerjee, formerly Ciena, who will share expert advice on AI initiatives that deliver accurate, consistent resolutions for service teams and customers. 📅 Thursday, Feb 6 at 11am PT / 2pm ET 🔗 https://hubs.ly/Q035BGKw0 Don’t miss out! Hear actionable insights to secure your seat at the AI table.
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🚀 Neuron7’s #ResolutionIntelligence for #Agentforce is here! The first-ever service partner app on the Agentforce Exchange, Neuron7 + Agentforce brings guided resolutions directly into Salesforce workflows. By combining Agentforce’s platform with Neuron7’s specialized AI, service teams gain the ultimate problem-solving toolkit: ↪️ Enlist Neuron7’s Triage & Pathways for complex service delivery with clear turn-by-turn guidance 🔍 Recruit Neuron7’s search expert to strengthen broad knowledge initiatives with precision insights 👥 Bring in Neuron7’s experts to train new staff and ensure consistent, high-quality service delivery 📸 Deploy Neuron7’s visual AI to deliver accurate answers and ensure org-wide adoption with trusted, explainable AI Check out Neuron7 in the Agentforce Exchange: https://hubs.ly/Q0355jKN0 #AI #FieldService #TechnicalSupport