Lightico’s cover photo
Lightico

Lightico

Software Development

New York, NY 12,956 followers

Futureproof Every Customer Engagement

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About us

Lightico empowers businesses to accelerate customer journeys. With Lightico's Digital Completion Cloud™, companies leverage no-code workflows to collect customer eSignatures, documents, and payments, and authenticate ID in real time — straight from the customer’s smartphone. As a result, businesses enjoy faster and shorter sales and servicing cycles, boost NPS, and significantly improve their completion rates. In today’s experience-driven economy, customers expect intuitive and instant business interactions. However, businesses are ill-equipped to deliver such experiences to customers on their cell phones while speaking with them on the phone. The result is frustrated customers, lost sales, higher operational costs, and damaged NPS scores. Lightico's next generation platform for digital customer interactions empowers businesses to collect forms, documents, e-signatures, photos, consent to disclosures and to verify ID instantly, even while they have customers on the phone. By simplifying customer interactions in the last mile of the customer journey, businesses make it easier for their customers to be their customers, earning their trust and loyalty, translating to higher profits.

Website
http://www.lightico.com
Industry
Software Development
Company size
51-200 employees
Headquarters
New York, NY
Type
Privately Held
Founded
2014
Specialties
call center, call agents, digital signatures, payment processing, PCI compliance, phone sales, customer support, Financial Services, eSignatures, FinTech, Banking, Auto Finance, Telecommunications, Customer Onboarding, Insurance, Auto Finance, contact center, eforms, and clickwrap

Products

Click here to view Lightico Lightico
Click here to view Lightico

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E-Signature Software

Collect eSignatures from customer quickly, securely & remotely with Lightico. Learn how Lighticos instant eSignature solution works here.

Locations

Employees at Lightico

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Updates

  • View organization page for Lightico
    Lightico

    12,956 followers

    Imagine if you could have it all... Great #CX, Full #Compliance, High #NPS, Low #AHT, Increased Conversion Rates AND Happy Advisors.... Well Three UK has got it all thanks to Barry Shields's impressive leadership. WATCH below or follow the link to the full story in the comments >>>

    View profile for Gaby Young
    Gaby Young

    Vice President at Lightico | B2B SaaS Marketing Executive | AFSA Women’s Leadership Council | Brand Builder | Revenue Driver | Speaker | Making Things Happen ⚡️

    When sales leaders make customer experience their priority - the commercials follow... I had the absolute pleasure of chatting to Barry Shields, Head of Sales & Service at Three UK about digital transformation and he shared this gem: "We made customer experience and compliance our number one priorities. Everything else—efficiency, revenue per user and higher conversion rates—followed as a natural result." Like many of us in regulated industries, Three UK was wrestling with a familiar challenge—balancing compliance with a seamless customer experience. When new regulations landed, their call center sales journey times jumped from 30-40 minutes to over an hour, leaving both customers and advisors feeling frustrated. But instead of getting stuck, Barry and his team flipped the script: 👉 What would I want as a customer? 👉 How can we make compliance effortless? By teaming up with Lightico, they pulled off something pretty remarkable: 🚀 Cut AHT by 10 minutes 🚀 Achieved full compliance (99%) 🚀 Boosted NPS by 10+ points The real magic? Their advisors were finally freed from endless scripts—now they could have real, meaningful conversations with customers instead of just ticking regulatory boxes. Barry's advice to other organizations struggling with the CX vs Compliance balance: "Be brave when it comes to digital transformation. Customers are engaging in new ways, and we need to meet them where they are." Our chat was a powerful reminder that the best technology doesn't replace human connections—it makes them even more powerful. I'm curious: How is your organization bridging the gap between compliance and customer experience? Drop a comment and let me know! #CustomerExperience #DigitalTransformation #SalesLeadership #Compliance #CX

  • View organization page for Lightico
    Lightico

    12,956 followers

    For centuries, documentation has been static—from cave walls and ancient clay tablets to modern PDFs and .docs. But as our CEO Zviki Ben-Ishay points out in his latest post, we’re now at an inflection point. This shift won’t happen overnight, but AI-powered document automation, and Intelligent Document Processing ( IDP ) are already bridging the gap.

    View profile for Zviki Ben-Ishay
    Zviki Ben-Ishay

    Co Founder and CEO @ Lightico

    From Cave Walls to AI-Driven Docs: The Future of Documentation What do you think—will PDFs and .DOCs ever become obsolete? Drop your thoughts below! 👇 Since the dawn of civilization, we’ve been obsessed with writing things down. 🦣 Cave drawings recorded hunting strategies. 📜 Clay tablets documented trade. 📖 Scrolls & books preserved knowledge. 💻 PDFs & Word Docs became the backbone of business. But here’s the thing—traditional documentation is just another version of inscribed data. Whether it’s on paper, a .doc file, or a PDF, it’s still static. 🚀 We’re now entering a new era where documentation itself is evolving. Instead of static files, we’re moving toward: * Single-source repositories where data lives and breathes. * Blockchains & ledgers ensuring transparency and immutability. * Agentic AI & IDP (Intelligent Document Processing) that don’t just store data—they read, understand, and act on it dynamically. The shift won’t happen overnight. But technologies like AI-powered document automation and IDP are already bridging the gap—turning unstructured documents into living, functional data. The future isn’t about where we store documentation. It’s about how data flows, adapts, and integrates seamlessly. 💡 What do you think—will PDFs and .docs ever become obsolete? Drop your thoughts below! 👇

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  • View organization page for Lightico
    Lightico

    12,956 followers

    The world of auto finance is evolving with Agentic AI — an autonomous, intelligent system capable of managing the entire loan lifecycle, from underwriting to fraud detection, with minimal human intervention. 🤖 In our latest blog, we explore: 🔍 What Agentic AI really means for auto finance 💼 How AI systems can drive smarter underwriting and compliance 📑 The role of Intelligent Document Processing (IDP) in making this all possible If you're ready to understand how these technologies are shaping the future of auto lending, read now! (Link to Full Blog in the Comments)👇 #AI #AgenticAI #IDP

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  • View organization page for Lightico
    Lightico

    12,956 followers

    Does Physical Mail Still Matters for Financial Services Compliance?? 📬 In financial services, staying compliant is crucial, but rising postage costs are a growing challenge. A small increase in postage—like 10 cents—can lead to millions in additional costs. For organizations sending millions of letters annually, these hikes, along with administrative overhead, can erode profits and create compliance risks. By embracing digital solutions, optimizing mail processes, and using automation, financial institutions can balance compliance with cost-efficiency and sustainability. Learn more now. (Link in the comments)👇 #FinancialServices #Compliance

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  • View organization page for Lightico
    Lightico

    12,956 followers

    ❄️ Snowstorm? No Problem! Despite the snowstorm that kept many grounded, Lightico was proud to sponsor and shine at the American Financial Services Association Vehicle Finance Conference in New Orleans! 🚀 We showcased our latest AI-powered Intelligent Document Processing solution, demonstrating how lending leaders can streamline originations and servicing processes. 🤝 We connected with our incredible clients, partners and new friends, exchanging insights and ideas to shape the future of the industry. ☃️ And yes, we even built snowmen – because innovation and fun go hand in hand! A big thank-you to AFSA and everyone who braved the weather to make this conference so valuable. Let’s keep the momentum going! Ford Credit American Honda Finance Corporation GM Financial Toyota Financial Services Corporation Wells Fargo Exeter Finance BMW Financial Services NA, LLC Capital One Auto Zviki Ben-Ishay Jeff Dobo Yotam H. Christian Wilcoxson Victor George #AutoFinance #AI #AFSA

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  • View organization page for Lightico
    Lightico

    12,956 followers

    REVEALED: The statements powering GM Financial’s CX transformation! In the latest AFSA webinar, Jon Matthews Senior Vice President of Customer Experience at GM Financial & Yotam H. Director of Consumer Lending at Lightico shared powerful strategies for driving digital excellence in auto finance. 🏎️ Swipe now to read their key takeaways, and drop a “MORE” in the comments for access to the full discussion! 👉 #AutoFinance #CX #DigitalExperience

  • View organization page for Lightico
    Lightico

    12,956 followers

    WATCH: What drives CX excellence at GM Financial? Jon Matthews, Senior Vice President of Customer Experience at GM Financial, is committed to delivering the best experience for both customers and employees. Watch as he shares how Lightico has enabled him and his team to achieve remarkable results:   💡 First Contact Resolution (FCR) Soars: Fewer repeat calls, lower costs, happier customers. 🌟 Record-breaking NPS: The highest transactional scores in GM Financial history.   🙌 Empowering Employees: With reduced call volumes and better tools, agents are thriving, delivering exceptional service with confidence.   We’re honored to fuel GM Financial’s success on their journey to redefine excellence in #autofinance.   To see the full discussion, drop a 🏎️ in the comments, and we’ll send the link your way! 👇   #CustomerExperience #NPS #ContactCenter #Captive

  • View organization page for Lightico
    Lightico

    12,956 followers

    Is Your Digitial Engagement Strategy Up to Speed? Elevate your digital game in Auto Finance with insights from GM Financial and Lightico! Jon Matthews, SVP of Customer Experience at GM Financial and Yotam H., Director of Consumer Lending at Lightico will reveal how one of America's largest Captives transformed their customer interactions, streamlined workflows to achieve digital excellence. 🗓️ Don’t miss this AFSA masterclass packed with actionable digitization strategies for 2025. 👉 Register Now: link in comments. #AutoFinance #GMFinancial #Masterclass

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  • View organization page for Lightico
    Lightico

    12,956 followers

    It's always a pleasure to partner with the American Financial Services Association - thank you for the insights and discussions 🇺🇸

    View profile for Yotam H.
    Yotam H.

    Sales Director | Strategic Accounts | Agentic AI

    🚀 What an incredible time at the American Financial Services Association Annual Meeting last week in Arizona! It was inspiring to engage with so many industry leaders, diving deep into discussions around market trends, challenges, and key areas to focus on as we almost close out 2024 and prepare for 2025. Huge thanks to our amazing clients, partners, and colleagues — being part of this community continues to be both a privilege and a joy. I’m grateful for the unforgettable experiences that Bill Himpler and American Financial Services Association provides year after year and the opportunity to represent Lightico at such a premier event in a gorgeous location! See you in New Orleans! Jeff Dobo Lightico Howard Schulman Gaby Young Zviki Ben-Ishay #AFSAAnnual #FinancialServices #Networking #Innovation #Lightico #AFSA

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Funding

Lightico 5 total rounds

Last Round

Series B

US$ 15.0M

Investors

Capital One Ventures + 4 Other investors
See more info on crunchbase