Intercom is the only complete AI-first customer service platform, enhancing the customer experience, improving operational efficiency, and scaling with your business every step of the way. Our AI-first platform is built on a single AI system, with three major components that will allow you to deliver the remarkable customer service you’ve spent decades striving for: AI Agent: Customers no longer wait or get deflected. AI Chatbot provides instant accurate, responses, 24/7 to most questions. Only complex interactions transition to tickets. AI Copilot: Agents no longer manually, slowly look things up. AI Copilot is ever-present, connected to all data and systems, and provides information in real time. Instant ramp time for new agents, and agents needing to know new things. AI Analyst (Coming soon): Leaders no longer manually compile reports without full coverage. AI Insights proactively provides a holistic view across 100% of conversations, with clear suggested areas of improvement. Founded in 2011 and backed by leading venture capitalists, including Kleiner Perkins, Bessemer Venture Partners and Social Capital, Intercom believes there's a new way to do customer service.
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Now, you can deliver world-class support at any scale. It's all possible with our industry-leading Business Messenger and the new Conversational Support Funnel.
🧠 Sentient customer service AI agents? 🧠 AI-powered tools are smart, but what if they became… conscious? If your chatbot had feelings (stick with us here), what do you think it would do? Let’s keep it light—what do you think happens if your chatbot discovers its “self”? Vote below, and drop your wildest ideas in the comments! 👇
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Two creative legends. One unfiltered conversation. On December 12 we’ll drop a very special edition of our Off Script series featuring two cultural pioneers: Stephen Fry and Brian Eno. They sat down for a raw, fascinating–and at times hilarious–conversation on technology, AI, and the future. Catch it on our YouTube channel for a limited time only – subscribe now to be the first to see it.
🚨 New from the Intercom Academy 🚨 Julia from the Fin team is here to tell you about the new course, "Getting Started with Fin 2" Whether you're just starting out or looking to maximize Fin's impact, this course will help you set Fin up to provide safe and accurate answers for your support conversations. From configuration to help center content preparation, looping in human support at the right time, and rolling Fin out to your customers – this course is here to help you automate your frontline support. Check it out 👉 https://lnkd.in/g8TNGkJB
Customer service is... complicated. It's team-oriented but also relies on individuals. It requires hard skills, soft skills, strategies, patience, and quick reactions. So, if customer service was an Olympic sport, what would be the main event? Bobby asked Robert Richman this question on a recent episode of The Ticket podcast, and Robert's answer was an absolute [𝚒𝚗𝚜𝚎𝚛𝚝 𝚜𝚙𝚘𝚛𝚝𝚜 𝚊𝚗𝚊𝚕𝚘𝚐𝚢 𝚑𝚎𝚛𝚎*]! Watch below, and catch the full episode wherever you get your podcasts! *Home-run. His answer was a home-run.
🤔 Something for you to think about this week, courtesy of Benedict Evans. When every company has the ability to deliver high-quality customer service at scale, the customer experience will still be a big differentiator – if businesses are thoughtful about some big questions: ‣ What is customer service really solving for us? ‣ How does our customer service shape our brand identity? ‣ Does "great service" solve problems, or avoid them altogether? What do you think? PS: You can watch the full town hall from Pioneer with Benedict on our YouTube channel!
😬 What’s the worst holiday mistake customer support teams make? 🫣 If you’re in support, you already know the holiday storm is coming. Long hours, frantic customers, and enough stress to power a small city. But hey, we’ve all been there—holiday madness is part of the deal. That said, there are some mistakes no team wants to make this season. Understaffing, poor communication, or forgetting that your team is human (and also needs snacks and breaks). So, let’s get into it: What do YOU think is the biggest mistake teams make during the holiday rush? Vote below and help your fellow support warriors survive the chaos.
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