Genesys

Third Quarter Fiscal Year 2025 ✅ As the #CX industry undergoes a significant transformation, organizations are shifting to the cloud for its flexibility, resilience, and innovation potential. Now, more than 6,000 organizations use #GenesysCloud to elevate their customer and employee experiences to new heights. With Genesys Cloud #AI, organizations can move beyond automation and orchestrate experiences that reshape customer and employee engagement. Read the stories of customers who have turned to Genesys ↓ 🔗 https://gsys.cx/49BjC5P

In 2025, what is driving CX forward? Level Up CX Now (previously Cup of G ☕️) discusses the impact of: 🔸 AI-powered workforce management 🔸 Ethical AI 🔸 Proving CX ROI Dive in and start leading in #CX ↓

Lost customers = lost opportunities ❌ With Genesys Cloud Journey Management you can: 👓 Visualize every step your customers take 🪨 Identify roadblocks and turn them into stepping stones 🎉 Leverage journey analytics to make data-driven decisions that improve experiences It's time to level up your #CX strategy. Your customers will thank you (and so will your bottom line). Get started ➡️ https://lnkd.in/efpsR4pA #CX #CustomerJourney

Digital Dialog GmbH, a customer service leader in the publishing industry, has leveraged #GenesysCloud and AI-powered voicebots to dramatically reduce costs while improving service quality. In just 3 months, the team has seen results like: 💼 Bots handle the equivalent of 15 full-time employees 📈 Achieved ROI in record time 🤖 AI-powered voicebots manage 40% of calls, automating repetitive tasks 🔄 Seamless SAP integration and improved service quality By embracing automation without compromising customer experience, Digital Dialog is proving that AI and customer centricity can go hand in hand. Read the full story: https://gsys.cx/439fqJz

Ethical AI = More Customer Trust 🤝 6️⃣9️⃣% of CX leaders plan to deploy ethical #AI. See how they plan to make this a strategic imperative and transform #CX: https://gsys.cx/4bzogmd 💬: William Dummett

What does the future of customer experience look like? Robin Gareiss, CEO & Principal Analyst at Metrigy is most excited about the opportunities to expand on analytics. Hear CX experts like Robin unpack this and other game-changing trends that will shape customer and employee experiences in 2025 and beyond in our CX Trends in 2025 webinar. Watch now: https://gsys.cx/4ie9mUd

Genesys and Deloitte Digital have announced a new strategic alliance to help enhance clients’ ability to scale loyalty-building #CX and accelerate value from technology investments.🚀 By combining Deloitte’s experience in helping clients apply innovative solutions, advanced technology and deep data insights to elevate experiences with the #AI-powered orchestration capabilities of Genesys, the collaboration aims to help organizations propel their digital transformation and drive ROI faster. Together, we’re helping organizations turn CX into a true differentiator through connected, personalized interactions across the enterprise and multiple engagement channels. 🗞️ Read more about the new alliance: https://gsys.cx/4gWQmIP 🤝 Genesys Partners

We're packing our bags for sunny Florida ☀️ #EnterpriseConnect, here we come! Attending the event? Stop by our booth to discover how #GenesysCloud is transforming customer and employee experiences with AI-powered innovations that simplify workflows, empower teams and drive measurable business outcomes. Learn more: https://gsys.cx/3EVjqTZ

Real-time AI. Real impact for agents. ⚡️ Genesys Cloud Agent Copilot provides instant recommendations so agents can: ✔️ Take the next best action ✔️ Minimize errors for smoother interactions ✔️ Boost productivity, consistency and quality See how it works: https://gsys.cx/41fYK0s #CX #AI #Automation

🚀 Join our #LinkedInLive with Lauren Forte at GSG - Graphic Solutions Group Inc.! Discover how they transformed a surge in call volume into a game-changing opportunity! 📈 And see how they redefined workforce engagement management through: ✔️ Enhanced agent and customer experience ✔️ Reduced hold times ✔️ Increased revenue Join us to get the full #WEM transformation story 👇