Not sure how to say the tough stuff? Need help influencing behavior? Looking for tips to be more productive? Subscribe to our free weekly Crucial Skills Newsletter to learn skills from our authors and thought leaders. https://ow.ly/smcI50WBL0E
About us
Crucial Learning improves the world by helping people improve themselves. We create flexible learning experiences that teach crucial behaviors that have a disproportionate impact on outcomes and solve life’s most stubborn problems. Our award-winning courses, assessments, and accompanying bestselling books include Crucial Conversations® for Mastering Dialogue, Crucial Conversations® for Accountability, Crucial Influence®, The Power of Habit™, Getting Things Done®, Crucial Teams®, and the Strength Deployment Inventory® (SDI®).
- Website
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https://cruciallearning.com/
External link for Crucial Learning
- Industry
- Professional Training and Coaching
- Company size
- 201-500 employees
- Headquarters
- Provo, UT
- Type
- Privately Held
- Founded
- 2001
- Specialties
- Corporate Training, Research and Consulting, Leadership Development, and Learning and Development
Locations
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Primary
Get directions
282 River Bend Ln
Provo, UT 84604, US
Employees at Crucial Learning
Updates
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How to Set Boundaries with Your Spouse—When You Haven’t for Years. Ryan Trimble shares strategies for developing, setting, and holding boundaries with those we love. Visit the Crucial Skills Blog to learn more. https://lnkd.in/g3Qxr_Yj
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Great additional thoughts here from Lindsay Hoffman on being a leader who can balance accountability and empathy...
Intentional. Authentic. Always Evolving | Helping people and teams grow through confident leadership, emotional intelligence, and feedback-driven culture.
Are you the kind of manager who’s fine when an employee calls off due to their hamster being sick 13 times a month? Or are you the one who meets all your deadlines because your direct reports are scared to sneeze without permission? Sounds extreme, right? Sure. Freaking. Does. But here’s the problem: we often think we have to choose between being empathetic or being effective. Emotional intelligence should be at the core of how we lead. Just because you show up with empathy doesn’t mean you’re a pushover. And just because you’re direct doesn’t mean you need to channel your inner grumpy Susan. A lot of managers step into leadership without ever receiving actual management training. They crush it as individual contributors, get promoted, and then realize the game has completely changed. Your success is no longer about your output; it’s now about the success of your team. That shift requires crystal-clear expectations, consistent accountability, and emotional intelligence. Why? Because creating a psychologically safe environment is what drives high performance and keeps your best people. Too often, managers avoid being “mean” and end up being walked all over. On the flip side, some think being “mean” is the only way to get results. The truth? There is a sweet spot. You need both empathy and accountability - and the finesse to know when to lean into each. I came across this free (and blissfully short) e-book from Crucial Learning: “A Manager’s Dilemma: Skills to Lead with Empathy and Accountability.” It’s 11 pages, takes about 7-10ish minutes to read, and offers useful, real-world takeaways for managers. Link in comments 👇 Two standout ideas for me: ✅ Ask yourself, “What do I want for this person vs. from this person?” before tough conversations. It reframes everything. ✅ Clarify the gap: Is this a one-time slip, a growing pattern, or something that’s now damaging the working relationship? That understanding changes how you address it and what expectations you set. You don’t need to be angry or intimidating to drive results. But you also can’t lead like a human doormat. There’s finesse. And like all things in leadership, it takes practice. Your team will thrive in a culture where empathy and accountability show up together. Build that. #LeadershipDevelopment #EmotionalIntelligence #ManagerLife #CrucialLearning #EmpathyAndAccountability #GrowthWithGrit #RealTalkLeadership #TeamSuccess
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Almost 10,000 people have already downloaded our latest free ebook, A Manager’s Dilemma: Skills to Lead with Empathy and Accountability and learning how to work with employee concerns but still get the job done. Check it out and pick up four skills to help you become the kind of leader who makes people feel seen AND helps them rise! 🔗: https://lnkd.in/gAPMHVye
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Do you have too much conflict at your organization? Scott Robley gave us five keys to turn conflict into collaboration at our most recent webinar! Check out the full version here: https://lnkd.in/gS8x5nFq
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As a leader, you can be empathetic and hold others accountable at the same time—you just need the right skills. Download our new FREE ebook, A Manager’s Dilemma: Skills to Lead with Empathy and Accountability, and learn four skills to become the kind of leader who makes people feel seen and helps them rise! 🔗: https://lnkd.in/gAPMHVye
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Burned out? You're not alone. Our poll of 1,100 people found that 1 in 4 are feeling burned out, tired, pessimistic, and disengaged from work. But we also found that speaking up is a powerful antidote to burnout. Download our ebook to learn 4 Crucial Conversations to motivate and engage employees. https://ow.ly/AVcp50Wv1KY
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For many of us, correcting a coworker is awkward and emotional. But you can speak up effectively, you just need to learn how. Crucial Conversations coauthor Emily Gregory has a few tips to confront bad behavior in this week's Crucial Insights.
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All teams experience friction...but whether that friction becomes a point of destructive conflict or the start of creative collaboration depends on how team members respond to it. Join Scott Robley and thousands of leaders at this insightful FREE webinar to learn how to leverage different working styles into opportunities for innovation, better decision-making, and stronger relationships! Register Here: https://lnkd.in/ddacbQeg
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How do people who have suffered traumatic events get through—and even thrive—after their experiences? Watch our latest webinar on-demand and learn how you can triumph over life’s most difficult moments. 🔗: https://lnkd.in/gq9YHQkD