I would suggest focusing on building strong relationships with customers by explaining the reasoning behind pricing policies. Often, customers appreciate understanding why discounts may not always be feasible. By offering alternative solutions like loyalty rewards, bundling options, or seasonal promotions, you can provide value in ways that align with both customer expectations and business objectives. Additionally, highlighting the long-term benefits of the product or service can justify its price and help manage customer expectations without compromising the integrity of the pricing structure.

Para gestionar las expectativas de los clientes que piden grandes descuentos, comunica el valor real de tu producto y ofrece alternativas, como pagos flexibles o beneficios adicionales. Mantén una política de precios clara y explica por qué no puedes bajar más el precio sin comprometer la calidad o rentabilidad.

A non-AI answer: When a client asks me for discounts I simply respond with I will happily give you that discount if you can introduce me to 3 people you know who would benefit from my services. I know I will make up the discount in new business from more clients.

Exactly that manage expectations. What I would always say is not every deal is a good deal. Think about who’s asking and how they are asking, they will usually end up being a problem somewhere down the line. Sometimes it’s best to walk away.

Keep your communication professional. Remain calm. Speak softly. Practice active listening. Give them time to talk. Understand the customer's point of view. Assess their needs. Seek a solution.

Such customers feel that they are not getting value for their money; hence, they are insistent on cutting down costs to befit what they are getting from your business. I strongly recommend that you engage with them to firstly determine the bridge between their expectation and experience. Then use the feedback: 1. To customize the product/service to meet their specific areas of dissatisfaction within their budget, this may require eliminating unwanted features that inflated the charge. 2. Lastly, offer incentives like free trials, add-ons, free consultations, etc.

Instead of pushing beyond your limits, a practical solution is to collaborate with a smaller partner who can offer a lower-cost alternative. While many suggest explaining value or trying to retain the client, the reality is that working with those who lack the necessary budget can be unprofitable. Rather than forcing a deal, refer them to a trusted partner who provides a more affordable solution in exchange for a commission on sales. This way, the client gets what they need at a price they can afford, your company maintains its pricing integrity, and you still generate revenue—a win-win for everyone.

I think it’s about highlighting the value of your service or product—always having their potential success stories. It’s about who they will become after using the service or product. Ultimately, it’s the transformation you’re selling. 😊

Respect goes both ways. If a customer wouldn’t discount their own services, they shouldn’t expect it from you. Stand firm, communicate value, and don’t undervalue your work just to close a deal.

Discounts are often thought of just being monetary. Don't underestimate the value of hard work and going the extra mile for your customer even in the post-sale. Roll up your sleeve and get to work! Some of the happiest customers aren't the ones that paid the least. They are the ones that saw you care about their business and were hands on in the transition to prove it is a partnership not a transaction!