Product Avatar Image

Talkdesk

Show rating breakdown
2,331 reviews
  • 1 profiles
  • 10 categories
Average star rating
4.4
#1 in 2 categories
Grid® leader
Serving customers since
2011

Profile Name

Star Rating

1702
565
95
23
27

Talkdesk Reviews

Review Filters
Profile Name
Star Rating
1702
565
95
23
27
NK
Nithish K.
03/07/2025
Validated Reviewer
Verified Current User
Review source: Organic

Connecting world.

Talk desk is best for its friendly interface.
Maria S.
MS
Maria S.
CX Leader
02/26/2025
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review

Best call center software though

TalkDesk is our call center software. We use it on a daily basis. Great agent experience! Its very easy to train agents on TalkDesk - the features are straightforward. As a manager, it's the best way to see the day to day operations on TalkDesk dashboard feature. Talkdesk allows us to make sure that our agents deliver world-class customer support - keeping them accountable by setting SLAs and making sure our agents are meeting them. TalkDesk talks to our other CRM, logistics software as well.
Noluthando J.
NJ
Noluthando J.
02/24/2025
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review

Effectient and userfriendly

The Talkdesk is very easy to use and and very quick in response

About

Contact

HQ Location:
Palo Alto, CA

Social

@talkdesk

What is Talkdesk?

Talkdesk® is a global cloud contact center leader for customer-obsessed companies. We believe that better customer experiences start with AI. Our automation-first customer experience solutions optimize our customers’ most critical customer service processes. Our speed of innovation, deep vertical expertise, and global footprint reflect our commitment to ensuring that businesses everywhere can deliver better customer experiences across any industry and through any channel, resulting in higher customer satisfaction and accelerated business outcomes. Over 1,300 innovative companies around the world, including BankUnited, Canon, Evara Health, IBM, Michaels, Novobanco, On Running, and Teka, partner with Talkdesk to deliver a better way to great customer experience. Talkdesk offers Talkdesk CX Cloud, Talkdesk Industry Experience Clouds, and Talkdesk Phone all on one platform for an integrated holistic customer experience journey that is unified and seamless. Talkdesk CX Cloud™ combines enterprise scale with consumer simplicity, delivering unprecedented advantages of speed, agility, reliability, and security. Along with our flagship CX Cloud, we offer Talkdesk industry Experience CloudsTM which are purpose-built to meet the needs of vertical sectors to improve CX and generate industry-specific business outcomes. We offer the first and only business phone system natively built on a leading cloud contact center platform, which reduces costs and provides a better way for hybrid workforces to deliver great customer experiences.

Details

Year Founded
2011