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Freshworks

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8,092 reviews
  • 18 profiles
  • 55 categories
Average star rating
4.5
#1 in 8 categories
Grid® leader
Serving customers since
2010
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Freshworks

7,752 reviews

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Freshdesk

3,501 reviews

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Freshservice

1,238 reviews

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1,217 reviews

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Freshteam by

289 reviews

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Freshdesk Contact Center

140 reviews

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Freshdesk

3,501 reviews

Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries.

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Freshservice

1,238 reviews

Freshservice is an easy to use IT service desk and ITSM solution designed using ITIL best practices that enables organizations to focus on exceptional service delivery.

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Freshsales

1,217 reviews

Freshsales is a sales CRM built to help you stop juggling between multiple tools. It’s ideal for small businesses and refreshing for enterprises.

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Freshping by Freshworks

994 reviews

Freshping is a simple Uptime & Performance monitoring tool which helps monitoring uptime/downtime, outages and performance of websites, APIs, web services, web applications with instant outage/down time alerts.

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FreshChat

492 reviews

Freshworks Customer Service Suite is a modern messaging software built for sales and customer engagement teams to talk to prospects and customers on the website, mobile app, or social pages.

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Freshstatus by Freshworks

373 reviews

Branded public and Private status pages. Create and manage incidents with ease. Notify customers in real-time with email and Twitter integration. Scheduled maintenance and automations. Showcase reliability with historical uptime.

Profile Name

Star Rating

5897
2038
225
70
71

Freshworks Reviews

Review Filters
Profile Name
Star Rating
5897
2038
225
70
71
Alexis L.
AL
Alexis L.
02/26/2025
Validated Reviewer
Review source: Organic
Theerthana   C.
TC
Theerthana C.
02/25/2025
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review

CRM tool - One tool All soultion

user friendly and its makes all the our life easy. where it it has many source portals also
Tousif T.
TT
Tousif T.
02/24/2025
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review

5star Experience

Easy access to daily, weekly, monthly reports and databases through this I am able to track the performances of the agents which help me to pull out agents who are lacking

About

Contact

Phone:
+1 (866) 832-3090
HQ Location:
San Mateo, CA

Social

@FreshworksInc

What is Freshworks?

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software-as-a-service that’s affordable, quick to implement, and designed for the end-user. Unlike legacy software, Freshworks builds tech that works for everyone, making it easy for IT, customer service, sales, marketers, and HR to do their job and delight their customers. More than 50,000 companies use Freshworks’ SaaS to enable a better customer experience (CX, CRM) and employee experience (ITSM, HRSM).

Details

Year Founded
2010
Ownership
NASDAQ: FRSH