Bright Analytics is an industry astuteness platform for marketing and business performance. Just imagine having all the data in one place, and how convenient your life will be!! Bright Analytics has walked the talk and done this in real life. My business increased manifolds after its implementation as I was able to save a lot of time to focus my energies on other aspects such as extracting the information from the data. The platform has a great look, feel and vibe about it.

Seeking to visualize high-level trends, patterns, and anomalies with seamless exploration all the way through to cradle to grave detailed interaction insights? Most native reporting tools are unable to provide you with this kind of in-depth detail of your contact center interactions. Contact center managers must be able to monitor and analyze their team activity in order to make informed staffing and operational decisions, as well as coaching observations. Hybrid or distributed teams make these insights even more crucial in order to optimize the customer experience. What are your agents doing while a customer call is in the Queue? Was the call transferred? Is your agent spending too little or too much time in the after-call wrap-up? All important timestamps in your customer’s engagement with your organization.

Bright Analytics (BA) has exceptionally good customer service and that's honestly the best part along with your experience of working with their reliable and stylish application.