Salesforce Commerce for B2C Reviews & Product Details

Precious O.

Customer service representative

Mid-Market (51-1000 emp.)

6/25/2024

"Easy to navigate"

4/5

What do you like best about Salesforce Commerce for B2C?

Working with Salesforce has been an amazing one, It makes keeping track record of customer easy, email ticketing, order details, tracking refunds for customers Review collected by and hosted on G2.com.

What do you dislike about Salesforce Commerce for B2C?

The only flaw I have with Salesforce is the cost to use, also hard to understand by a beginner due to it complex interface Review collected by and hosted on G2.com.

Salesforce Commerce for B2C Product Details

Salesforce B2C Commerce empowers customers to quickly grow profitability. Customers of all sizes can build pixel-perfect experiences and embed commerce into every touchpoint with templates, composability and headless APIs. Meanwhile automated AI helps cut costs and driver merchandiser productivity. By connecting the shopping journey across unified marketing, service and order fulfillment, companies can deliver seamless, personalized experiences across all consumer touchpoints with a single view of the customer. B2C Commerce is the only platform that is trusted to deliver success to our customers every day, every month and every holiday at global scale.

Product Website

Seller

Salesforce

Discussions

Salesforce Commerce for B2C Community

Languages Supported

German, English, French, Italian, Japanese, Korean, Portuguese, Spanish, Chinese (Simplified), Chinese (Traditional)

Product Description

Salesforce Commerce Cloud (formerly Demandware) is a on-demand e-commerce platform combines the functionality, flexibility and customization capabilities of an in-house application with the operational benefits of the on-demand model, allowing you to realize the full potential of the online channel.

Overview by

Oleg Kulda

Salesforce Commerce for B2C Integrations

(5)

Verified by Salesforce Commerce for B2C

Salesforce Commerce for B2C Media

Salesforce Commerce for B2C Demo - Build Better Digital Commerce Experiences

Convert more shoppers with seamless B2C digital commerce transactions.

Salesforce Commerce for B2C Demo - Control Your Marketing and Merchandising

Empower your marketers and merchandisers with efficient commerce apps.

Salesforce Commerce for B2C Demo - Personalize With Artificial Intelligence

Harness the power of AI with Einstein - no data scientist required.

Salesforce Commerce for B2C Demo - Build, Customize, and Innovate Your Sites

Deliver custom headless commerce faster and at a lower cost.

Salesforce Commerce for B2C Demo - Explore Global Markets

Scale with ease, speed, and confidence on a platform built for your busiest days.

Official Downloads

(5)

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Guide to Storefronts for Headless Commerce

Guide to Peak Shopping with Headless Commerce

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Bhagyesh P.

Software Developer

Mid-Market (51-1000 emp.)

7/2/2025

"Best E-commerce Plateform Ever"

5/5

What do you like best about Salesforce Commerce for B2C?

Salesforce B2C Commerce cloud provide a best things like

- Bussiness manager (Admin)

- Storefront (User)

- In admin side we don't want to do any changes. basic requirements are provided by the bussiness manager.

- If we need to implement the whishlist or back in stock functionality then we need to add only cartridge.

- For payment gateway we just need to add plugin cartridge.

- easy to implementation for any pluing or link cartridge to achive the any functionality.

- Many big brands frequetly are using this plateform. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Commerce for B2C?

- SFCC needs to add some technical person for customer support not just only good communicator. Review collected by and hosted on G2.com.

Dwight C.

Costumer Service Agent

Consumer Services

Enterprise (> 1000 emp.)

7/9/2025

"Muy bueno"

4.5/5

What do you like best about Salesforce Commerce for B2C?

Útil para empresa con sistema de tickets, perfecto para la gestión de llamadas, correos, chats, muy bien implementados, uso diario, especializado para servicio al cliente, y atender casos. Facilidad de integración para Review collected by and hosted on G2.com.

What do you dislike about Salesforce Commerce for B2C?

Los problemas a la hora de asignarle tareas para cada usuario. Review collected by and hosted on G2.com.

Meet P.

Software Developer

Mid-Market (51-1000 emp.)

7/30/2025

"Best B2C platform"

5/5

What do you like best about Salesforce Commerce for B2C?

The simplest UI which helps merchant to tun there business Review collected by and hosted on G2.com.

What do you dislike about Salesforce Commerce for B2C?

Sometimes due to security, there is some over head for developers Review collected by and hosted on G2.com.

Yukta S.

Software Dev Admin

Small-Business (50 or fewer emp.)

3/26/2025

"Comprehensive solution for management."

4.5/5

What do you like best about Salesforce Commerce for B2C?

I recently used Salesforce Commerce to manage my work orders and clients. The tool is was very easy to use, understand and learn. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Commerce for B2C?

I didn't find anything that I disliked about the product. It has suited my needs well. Review collected by and hosted on G2.com.

taelor m.

Licensed Massage Therapist

Small-Business (50 or fewer emp.)

10/29/2024

"B2C simplified with salesforce"

5/5

What do you like best about Salesforce Commerce for B2C?

What I love most about Salesforce Commerce for B2C is how it lets me personalize every customer’s experience while keeping all my data in one place. The seamless CRM integration and powerful AI tools make it easy to offer tailored recommendations, track behavior, and adjust quickly to customer needs. It’s super intuitive, so I spend less time managing tech and more time focusing on the customer experience. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Commerce for B2C?

My biggest gripe with Salesforce Commerce for B2C is that it can be pretty complex and pricey to set up, especially if you want to customize features. Sometimes it feels like you need a lot of technical expertise to make adjustments, and the platform can be a bit slow with heavy traffic. Also, the learning curve is steep for new team members. Review collected by and hosted on G2.com.

What problems is Salesforce Commerce for B2C solving and how is that benefiting you?

Salesforce Commerce for B2C helps me centralize customer data, personalize shopping experiences, and streamline order management, all in one platform. It’s a game-changer for building stronger customer relationships since I can easily track behavior, offer targeted promotions, and create a seamless buying journey. This means happier customers, more repeat business, and less time spent juggling different tools. Review collected by and hosted on G2.com.

Verified User in Computer Software

Mid-Market (51-1000 emp.)

8/7/2025

"Salesforce B2C Commerce Review"

5/5

What do you like best about Salesforce Commerce for B2C?

We can easily maintain the catalog, promotions, coupons, and promotional campaigns.

Its Analytics section is pretty good

The new feature, Hybrid Authentication, is great for phased rollouts Review collected by and hosted on G2.com.

What do you dislike about Salesforce Commerce for B2C?

Customer Service Center doesn't work with Hybrid Authentication

We can't see the promotional price of coupon-based promotions Review collected by and hosted on G2.com.

Adarsh K.

Web Developer

Small-Business (50 or fewer emp.)

8/1/2025

"Salesforce"

5/5

What do you like best about Salesforce Commerce for B2C?

It is a nice platform and provide more thing with good cost. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Commerce for B2C?

Some times it will delay the thing so we cannot ignore them Review collected by and hosted on G2.com.

Kristy B.

Customer Service Representative

Mid-Market (51-1000 emp.)

11/11/2024

"Good Program but has glitches"

4/5

What do you like best about Salesforce Commerce for B2C?

The program was very good and held a lot of information that was needed for our contract. The program was pretty easy to use and worked great most of the time with no issues. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Commerce for B2C?

Had a lot of issues during updates, whether that was Salesforce updates or updates with our systems. We had a lot of problems when updates would happen that the entire system would shut down which cause massive delays on our end. Review collected by and hosted on G2.com.

What problems is Salesforce Commerce for B2C solving and how is that benefiting you?

The program was a great upgrade to our original program for our contract. The training by the Salesforce team was great as well. The program itself was a huge benefit when it was first introduced. It made keeping up with all of our clients and information much easier, it was easier for us to train new employees on and just in general it made our jobs a lot easier. Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising

Enterprise (> 1000 emp.)

2/19/2025

"Excellent tool for marketing and transactional emails to millions of customers"

4/5

What do you like best about Salesforce Commerce for B2C?

Easy to use and it can handle millions of data without any issues. Good customer support Review collected by and hosted on G2.com.

What do you dislike about Salesforce Commerce for B2C?

Journey builder automations will pause even if we edit to check the flow. This may impact production Review collected by and hosted on G2.com.

Natalie C.

Marketing & Events Manager

Small-Business (50 or fewer emp.)

6/21/2024

"User friendly interface and marketing platform!"

3.5/5

What do you like best about Salesforce Commerce for B2C?

The customization options are fantastic, allowing us to tailor the shopping experience to our customers' needs, and the robust analytics tools provide invaluable insights into our sales performance and customer behavior. Plus, the user-friendly interface means our team can hit the ground running. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Commerce for B2C?

I wish there was an easier way to integrate previous or current platforms. Review collected by and hosted on G2.com.

What problems is Salesforce Commerce for B2C solving and how is that benefiting you?

Salesforce Commerce for B2C is solving several key challenges for us. First, it transforms shopping experiences across all digital channels, providing a seamless and efficient customer journey. The rich set of capabilities, including marketing, merchandising, content, promotions, and customer service, allows us to manage everything in one place. The open development environment and headless capabilities enable us to create custom solutions and personalized experiences for our customers, enhancing engagement and satisfaction.

Additionally, the integration with Einstein AI helps us analyze purchasing behavior and drive up revenue through product recommendations, improved searches, and targeted offers. Review collected by and hosted on G2.com.