IBM watsonx Assistant
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4.4 out of 5 stars
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IBM watsonx Assistant Reviews & Product Details - Page 3

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IBM watsonx Assistant Overview

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What is IBM watsonx Assistant?

IBM watsonx Assistant (Formerly Watson Assistant) is a market-leading enterprise conversational AI platform that allows you to build intelligent virtual and voice assistants that can provide customers with fast, consistent and accurate answers across any messaging platform, application, device or channel. Using artificial intelligence and large language models, watsonx Assistant learns from customer conversations, improving its ability to resolve issues the first time while removing the frustration of long wait times, tedious searches and unhelpful chatbots. Most chatbots try to mimic human interactions, frustrating customers when a misunderstanding arises. IBM watsonx Assistant is more than a chatbot. It knows when to search for an answer from a knowledge base, when to ask for clarity and when to direct users to a human agent for more assistance. And since it can be deployed in any cloud or on-premises environment – smarter AI is finally available wherever you need it.

IBM watsonx Assistant Details
Product Website
Discussions
Languages Supported
Arabic, Czech, German, English, French, Italian, Japanese, Korean, Dutch, Portuguese, Spanish, Chinese (Simplified)
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Product Description

IBM watsonx Assistant is a virtual assistant platform that uses artificial intelligence (AI) techniques, such as natural language understanding and machine learning, to automate interactions with customers helping them resolve issues via virtual agents/chat bots across digital and voice channels.

How do you position yourself against your competitors?

There is no shortage of chatbot and virtual agent options available. But having an effective conversational AI platform is about not only improving the customer interaction experience, but also reducing costs to justify the investment. IBM watsonx Assistant achieves both. We recently worked with Forrester to study the quantifiable benefits of watsonx Assistant and the results highlight just how much value it can deliver – both to your customers as well as to your organization. The Forrester Total Economic Impact (TEI) report showed that IBM watsonx Assistant cut costs, drove revenue, and freed precious resources for higher value work – all while improving customer NPS. Some benefits include: $24 million in benefits over three years, 337% ROI and cost savings of $5.50 per contained customer conversation.

Download your complimentary copy here: https://www.ibm.com/account/reg/signup?formid=urx-43183

Seller Details
Seller
IBM
Company Website
Year Founded
1911
HQ Location
Armonk, NY
Twitter
@IBM
710,878 Twitter followers
LinkedIn® Page
www.linkedin.com
317,108 employees on LinkedIn®
Ownership
SWX:IBM
Phone
1-866-277-7488
Total Revenue (USD mm)
$73,621
Description

IBM offers a wide range of technology and consulting services; a broad portfolio of middleware for collaboration, predictive analytics, software development and systems management; and the world's most advanced servers and supercomputers.

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Overview Provided by:
Laura Cruceru

Recent IBM watsonx Assistant Reviews

RL
Rick L.Enterprise (> 1000 emp.)
3.5 out of 5
"A totally worth it software"
Interface is really easy to use Works with whatsapp and slack easily customer support is really great
Read more
Aroldo R.
AR
Aroldo R.Enterprise (> 1000 emp.)
3.5 out of 5
"Avaliação Watsonx Assistant"
The best part is the possibility of integration directly through actions, using extensions.
Read more
Grazielli M.
GM
Grazielli M.Enterprise (> 1000 emp.)
3.5 out of 5
"Avaliando Watsonx"
O que eu mais gosto é a quantidade de coisas que podemos fazer, aparentemente é bem simples mas ainda não consegui ver na prática.
Read more

IBM watsonx Assistant Pricing

Lite (Digital only)
Free
Plus - Recommended
$140 USD for 1,000 users/month
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IBM watsonx Assistant Media

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Easy to use, anyone can grab it quickly, great tutorials, ease of integration
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323 IBM watsonx Assistant Reviews

4.4 out of 5
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IBM watsonx Assistant Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for IBM watsonx AssistantQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Verified User in Airlines/Aviation
EA
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: Organic
What do you like best about IBM watsonx Assistant?

It is a powerful tool with diverse features and integrations. Review collected by and hosted on G2.com.

What do you dislike about IBM watsonx Assistant?

Ease of Integration, Difficulty finding consultancy for implementation. Review collected by and hosted on G2.com.

What problems is IBM watsonx Assistant solving and how is that benefiting you?

It was implemented as the company's digital service tool. Review collected by and hosted on G2.com.

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Verified User in Consulting
IC
Enterprise(> 1000 emp.)
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Review source: G2 invite
Incentivized Review
What do you like best about IBM watsonx Assistant?

Efficient AI tool for creating customised chat bots. It's ability to handle complex conversations and ease of use are it's highlights Review collected by and hosted on G2.com.

What do you dislike about IBM watsonx Assistant?

Not suitable for small businesses due to higher perceived cost. Review collected by and hosted on G2.com.

What problems is IBM watsonx Assistant solving and how is that benefiting you?

My personal favourite among the distinct features of IBM wastsonx assistant is it's natural language understanding

It's ability to present relevant answers and lifelike experience are rewarding. The personalisation options are extensive, along with the customisation criteria. The security features exceeded my expectations. Review collected by and hosted on G2.com.

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EO
System Analyst
Small-Business(50 or fewer emp.)
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Verified Current User
Review source: Seller invite
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(Original )Information
What do you like best about IBM watsonx Assistant?

I'm developing a chatbot for my company, the best functionality is the implementation of multilingual chat. Review collected by and hosted on G2.com.

What do you dislike about IBM watsonx Assistant?

In some specific functions I can mention the difficulty of finding documentation and training to resolve the problem. Review collected by and hosted on G2.com.

What problems is IBM watsonx Assistant solving and how is that benefiting you?

Optimize service to the company's customers, I am developing the chatbot using watsonx so that customers can receive faster service without having to contact them via telephone as there is a long waiting list. Review collected by and hosted on G2.com.

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Varun S.
VS
Operations Specialist
Small-Business(50 or fewer emp.)
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Review source: G2 invite
Incentivized Review
What do you like best about IBM watsonx Assistant?

The best thing about IBM Watsonx Assistant is its smartness and way of answering so perfectly Review collected by and hosted on G2.com.

What do you dislike about IBM watsonx Assistant?

I didn't found anything bad about IBM watsonx Assistant. Review collected by and hosted on G2.com.

What problems is IBM watsonx Assistant solving and how is that benefiting you?

IBM Watsonx gives you great accuracy in results and it feels like a natural communication. Review collected by and hosted on G2.com.

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DL
Small-Business(50 or fewer emp.)
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Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about IBM watsonx Assistant?

I like IBM Watson Assistant for its seamless integration with different platforms, advanced natural language understanding, scalability, and flexibility, enabling intuitive interactions and efficient user experiences across channels. It empowers businesses to deliver superior conversational AI experiences, driving customer satisfaction and operational efficiency. Review collected by and hosted on G2.com.

What do you dislike about IBM watsonx Assistant?

I don't dislike anything about IBM Watson Assistant. Review collected by and hosted on G2.com.

What problems is IBM watsonx Assistant solving and how is that benefiting you?

It's benefiting in various processes of the company, as well as the agility in various tasks. Review collected by and hosted on G2.com.

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Patrick N.
PN
Sr Research Analyst | French Language Expert.
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about IBM watsonx Assistant?

Ease to use as for anyone and pricing plans Review collected by and hosted on G2.com.

What do you dislike about IBM watsonx Assistant?

Lack of security. Sometimes I am worring about privacy informations. Review collected by and hosted on G2.com.

What problems is IBM watsonx Assistant solving and how is that benefiting you?

Intelligent Customer Care Review collected by and hosted on G2.com.

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Thacio M.
TM
Técnico de suporte de sistema
Small-Business(50 or fewer emp.)
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Verified Current User
Review source: Seller invite
Incentivized Review
(Original )Information
What do you like best about IBM watsonx Assistant?

Data collection, structuring, automation of business model analysis and information flexibility. Review collected by and hosted on G2.com.

What do you dislike about IBM watsonx Assistant?

The response speed of ibm watsonx support is not satisfactory. Review collected by and hosted on G2.com.

What problems is IBM watsonx Assistant solving and how is that benefiting you?

We are implementing AI solutions in our company to improve the speed and flow of service. This solution is still in the testing phase. Review collected by and hosted on G2.com.

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Verified User in Consulting
CC
Enterprise(> 1000 emp.)
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Verified Current User
Review source: Seller invite
Incentivized Review
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best about IBM watsonx Assistant?

It is easy to implement when you don't have a large load of technical skills. Review collected by and hosted on G2.com.

What do you dislike about IBM watsonx Assistant?

The specific timeout feature on the webhook for the classic dialog construction which does not allow us to change the timeout causes a series of headaches we have to work around with even more code. Review collected by and hosted on G2.com.

What problems is IBM watsonx Assistant solving and how is that benefiting you?

We currently have more than 30 clients using wx.assistant for regulatory matters. Review collected by and hosted on G2.com.

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Verified User in Wholesale
IW
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 Gives Campaign
Incentivized Review
What do you like best about IBM watsonx Assistant?

The Watson assistant interface enable my Company to evolve project from prototype to production assistant in few weeks.

Amazing! Review collected by and hosted on G2.com.

What do you dislike about IBM watsonx Assistant?

Poor language supporto rather than english Review collected by and hosted on G2.com.

What problems is IBM watsonx Assistant solving and how is that benefiting you?

Fast chatbot implementation on customer facing website Review collected by and hosted on G2.com.

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Mubashshir K.
MK
Software Engineer
Small-Business(50 or fewer emp.)
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Review source: G2 invite
Incentivized Review
What do you like best about IBM watsonx Assistant?

Speed of response and quality of answers. Review collected by and hosted on G2.com.

What do you dislike about IBM watsonx Assistant?

UI part can be improved for better User experience Review collected by and hosted on G2.com.

What problems is IBM watsonx Assistant solving and how is that benefiting you?

Yes it resolving my use case to good extent. Answering questions based on my knowledge base. Review collected by and hosted on G2.com.

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IBM watsonx Assistant Categories on G2
AI Agents
Bot Platforms
AI Agents
Bot Platforms

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