48 Cleverbridge Reseñas
Sentimiento General de la Reseña para Cleverbridge
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Cleverbridge is so easy and intuitive to use. Setting up products and creating direct shopping cart links is a simple process, making it easy to manage and update products without the need for a lot of technical knowledge.
Another important part for us is that it supports integration with systems like Marketo and Salesforce, which significantly improves usability for other teams.
Cleverbridge also offers additional tools for cross-selling, upselling, and improving conversion rates.
Additionally, we always receive very good support from the team assigned to our account Reseña recopilada por y alojada en G2.com.
One thing that’s the downsides of Cleverbridge is that there’s no way to send shopping cart links for renewal subscriptions. This makes the renewal process a bit problematic, especially since all purchases are counted as new, even if the customer has already bought the same product before.
Something that also can be improved is how the renewal rate is tracked. Currently it is on subscription level instead of the account level, which makes it harder to get a full picture of customer retention. On the bright side, you can request a custom report from the support team to get this information, which is helpful. Reseña recopilada por y alojada en G2.com.
Como empresa orientada al B2B, nos gusta la cantidad de características que Cleverbridge ofrece al tratar con clientes corporativos. La API es extensa y está bien documentada, con personal técnico listo para ayudar. Reseña recopilada por y alojada en G2.com.
La implementación de las páginas de pago/autoservicio es algo incómoda y lenta. Como clientes, no tenemos control total sobre el proceso de pago y su apariencia. La mayoría de los cambios, incluso los cosméticos, necesitan ser implementados por el personal de Cleverbridge, lo que a veces lleva semanas. Aunque podemos gestionar la mayoría de los aspectos de nuestros productos, precios y entrega de licencias, algunas propiedades aún necesitan ser implementadas y codificadas por el personal de CB, lo cual parece extraño ya que podríamos modificar ese personal mucho más rápidamente nosotros mismos, con las herramientas adecuadas, y liberar al personal de CB de trabajo adicional. Reseña recopilada por y alojada en G2.com.
He estado usando Cleverbridge durante más de 5 años, y debo decir que la característica más valiosa y útil para mí es la generación de informes y análisis. Las métricas y el nivel de detalle proporcionado son exactamente lo que necesito. En general, los informes de Cleverbridge me ayudan a responder cualquier pregunta de negocio y atender cualquier solicitud en minutos. La interfaz de la plataforma es muy intuitiva y fácil de usar. En la mayoría de los casos, no necesitas ninguna guía para usar la plataforma. Reseña recopilada por y alojada en G2.com.
Si bien Cleverbridge ofrece un excelente servicio, características, informes y análisis, encuentro que el costo del servicio es bastante alto. Es una inversión significativa. Reseña recopilada por y alojada en G2.com.
Cleverbride offers a full tech-stack solution, which avoid complexity of having to manage different solutions in our architectures.
The team is close to their clients and share their expertise and best practices to maximize outcomes.
The solution itself is robust and has been the right vehicule for us to scale our subscription business x5. Reseña recopilada por y alojada en G2.com.
As our business models can be complex, we sometime had to tweak certain features of their platform to support them.
The price engine works well in most scenarios, but has certain limitations when in some cases. Reseña recopilada por y alojada en G2.com.
The platform is easy to use and learn, has a simple and user-friendly interface, and gives a comprehensive set of features. The people who work there are highly professional and competent, always ready to advise and help with whatever. Overall a fantastic service! Reseña recopilada por y alojada en G2.com.
There are system bugs/errors every now and then. However, non of them have caused any issues, thanks to the help of the Cleverbridge team and their expertise. Reseña recopilada por y alojada en G2.com.
Cutting edge technologies and best in class support. Anytime I've had an issue, big or small, the team at CB is always at the ready to respond! CB has supported SmartBear Software for over 10 years now and I can't say enough about the team over there. Reseña recopilada por y alojada en G2.com.
Changes can sometimes take a bit long but they do end up getting completed to satisfaction Reseña recopilada por y alojada en G2.com.
Their account service was responsive, and they demonstrated expertise in their field and with their product. Their professionalism and willingness to go above and beyond to meet our needs was appreciated, especially when the requirements kept changing. Reseña recopilada por y alojada en G2.com.
We faced a couple of technical integrations issues, but they quickly addressed the issue and kept us updated throughout. Reseña recopilada por y alojada en G2.com.
Their platform is extremely stable, and they provide a wide variety of payment methods and features. Without them, we would not have been able to reach such a diverse client base worldwide as we do now. It's easy to get in contact with real people who care about what they do. Reseña recopilada por y alojada en G2.com.
Too many minor issues (in payment processing and policy) combined add up to more lost revenue than I'm happy with. Their priorities often seem bells and whistles we don't need and internal optimizations than optimizing our revenue, Reseña recopilada por y alojada en G2.com.
Equipo práctico - Monedas internacionales y métodos de pago Reseña recopilada por y alojada en G2.com.
El ancho de banda de desarrollo / los tiempos de respuesta pueden ser una preocupación a veces. Reseña recopilada por y alojada en G2.com.
