Sentimiento del Usuario
¿Cómo se determinan estas?
Estas ideas, actualmente en beta, se recopilan a partir de reseñas de usuarios y se agrupan para mostrar una visión general del software.
- Genesys Cloud is a platform designed to deliver basic call center functionality, including features for inbound and outbound calls, dialer, SMS, and integration with Salesforce CRM.
- Reviewers like the platform's versatility, ease of use, seamless integration with multiple channels of communication, and the continual improvements from its developers, including AI-driven capabilities and omnichannel support.
- Reviewers experienced challenges with the complexity of configuration and setup, particularly for advanced flows or new services, and found the rollout of new features sometimes rushed and lacking thorough documentation.
