Compare NICE CXone Mpower and Talkdesk 
At a Glance
Market Segments
Mid-Market (52.2% of reviews)
Mid-Market (60.7% of reviews)
Entry-Level Pricing
Starting at $71.00 1 Agent Per Month
$85.00 1 Per user, Per month
NICE CXone Mpower
Star Rating
(1,637)4.3 out of 5
Market Segments
Mid-Market (52.2% of reviews)
Entry-Level Pricing
Starting at $71.00 1 Agent Per Month
Free Trial is available
Browse all 7 pricing plansTalkdesk
Star Rating
(2,412)4.4 out of 5
Market Segments
Mid-Market (60.7% of reviews)
Entry-Level Pricing
$85.00 1 Per user, Per month
Browse all 5 pricing plansFeatured Products
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Proactive Notification
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NICE CXone Mpower vs Talkdesk
When assessing the two solutions, reviewers found Talkdesk easier to use, set up, and administer. Reviewers also preferred doing business with Talkdesk overall.
- Reviewers felt that Talkdesk meets the needs of their business better than NICE CXone Mpower.
- When comparing quality of ongoing product support, reviewers felt that Talkdesk is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Talkdesk over NICE CXone Mpower.
Pricing
Entry-Level Pricing
NICE CXone Mpower
CXone Mpower Digital Agent
Starting at $71.00
1 Agent Per Month
Digital first package supports 30+ digital channels
- Common data sets and models
- Unified administration and user interface
- Digital Agent routing for 30+ channels
Talkdesk
CX Cloud Digital Essentials
$85.00
1 Per user, Per month
Add the power of digital customer engagement to your Talkdesk contact center including chat, email, SMS, social channels, and more.
- Digital Engagement, Studio & Routing, Connections, API Access, Real-time Dashboards, and more.
Free Trial
NICE CXone Mpower
Free Trial is available
Talkdesk
No trial information availableRatings
Meets Requirements
8.8
1,125
8.9
1,954
Ease of Use
8.7
1,141
9.1
1,962
Ease of Setup
7.9
397
8.8
992
Ease of Admin
8.3
393
8.9
903
Quality of Support
8.4
1,045
8.8
1,734
Has the product been a good partner in doing business?
8.2
391
8.9
887
Product Direction (% positive)
8.2
1,058
8.7
1,862
Features by Category
Ticket and Case Management
8.6
7
Not enough data
8.3
7
Not enough data
8.6
7
Not enough data
8.8
7
Not enough data
7.9
7
Not enough data
8.6
7
Not enough data
8.6
7
Not enough data
8.8
7
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Communication Channels
9.4
6
Not enough data
9.5
7
Not enough data
9.0
7
Not enough data
7.8
6
Not enough data
8.8
7
Not enough data
Platform
8.3
7
Not enough data
9.1
11
Not enough data
8.8
7
Not enough data
8.8
7
Not enough data
8.8
7
Not enough data
8.3
7
Not enough data
Dialing Options
9.0
299
|
Verified
9.2
308
|
Verified
9.0
272
|
Verified
9.2
282
|
Verified
8.9
267
|
Verified
9.0
268
|
Verified
Agent Tools
8.9
248
|
Verified
9.0
254
|
Verified
9.1
249
|
Verified
9.2
240
|
Verified
9.0
261
|
Verified
9.1
243
|
Verified
9.2
296
|
Verified
9.4
337
|
Verified
Automation
8.8
220
|
Verified
9.1
232
|
Verified
9.0
217
|
Verified
9.1
228
|
Verified
9.1
235
|
Verified
9.2
249
|
Verified
8.9
197
|
Verified
9.0
214
|
Verified
9.0
229
|
Verified
9.0
252
|
Verified
Administration
9.0
7
9.1
148
8.8
7
9.0
141
8.3
7
9.1
144
Knowledge Management
8.8
7
9.1
143
7.6
7
9.1
140
8.1
7
9.1
145
Compliance
8.1
7
9.2
142
8.1
7
9.1
138
9.0
7
9.2
141
7.4
7
9.0
139
Customer Support
7.9
7
9.0
142
8.1
7
9.1
136
7.6
7
9.1
132
Data Security
8.3
7
9.1
129
8.6
7
9.2
130
8.3
7
9.3
138
8.8
7
9.2
126
Administration
8.8
7
9.1
150
8.8
7
9.2
161
8.6
7
9.2
168
Generative AI
Feature Not Available
Feature Not Available
Quality Assurance
9.0
251
9.2
354
9.0
235
9.0
325
8.8
260
8.9
362
Engagement
9.0
236
9.1
340
9.0
248
9.2
363
8.8
236
9.0
351
Performance
8.9
235
9.0
345
9.2
254
9.2
347
Generative AI
5.0
16
Feature Not Available
5.2
16
Feature Not Available
Channels
9.1
595
|
Verified
9.1
782
|
Verified
8.5
316
|
Verified
8.6
504
|
Verified
8.5
337
|
Verified
8.4
490
|
Verified
8.3
276
|
Verified
8.3
482
|
Verified
8.5
333
|
Verified
8.6
511
|
Verified
Generative AI
6.7
37
Feature Not Available
Functions
8.8
629
|
Verified
8.9
926
|
Verified
9.0
666
|
Verified
9.0
946
|
Verified
8.9
522
|
Verified
9.0
798
|
Verified
8.7
367
|
Verified
8.7
540
|
Verified
8.8
431
|
Verified
8.8
555
|
Verified
9.0
526
|
Verified
9.1
679
|
Verified
8.8
526
|
Verified
8.9
677
8.7
473
|
Verified
8.8
623
|
Verified
Administrative
8.6
495
|
Verified
8.8
875
|
Verified
8.9
515
|
Verified
9.1
893
|
Verified
8.6
611
|
Verified
8.8
980
|
Verified
9.1
484
|
Verified
9.1
680
|
Verified
9.0
411
|
Verified
8.8
542
|
Verified
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Workforce Management
9.3
282
|
Verified
9.3
243
|
Verified
9.3
273
|
Verified
9.1
224
|
Verified
9.0
222
|
Verified
8.8
193
|
Verified
9.1
222
|
Verified
8.9
203
|
Verified
8.6
173
|
Verified
8.8
200
|
Verified
Administration
9.0
220
|
Verified
9.0
223
|
Verified
9.2
263
|
Verified
9.1
241
|
Verified
9.1
285
|
Verified
9.2
244
|
Verified
8.8
215
|
Verified
8.7
194
|
Verified
9.0
219
|
Verified
9.0
201
|
Verified
Messaging Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
8.7
26
8.3
162
7.5
23
7.8
170
9.4
27
8.8
193
9.4
30
9.0
196
9.1
27
8.9
196
9.6
26
9.0
186
9.6
30
8.8
188
Generative AI
Feature Not Available
Feature Not Available
Workforce Management
9.4
29
9.0
194
9.1
27
8.8
186
Administrative
9.6
29
9.1
198
9.2
30
8.9
201
Customer Support
Not enough data
8.0
50
Not enough data
8.0
51
Not enough data
7.9
51
Automation
Not enough data
8.1
50
Not enough data
8.1
50
Not enough data
8.1
50
Artificial Intelligence
Not enough data
8.0
51
Not enough data
8.2
50
Not enough data
7.8
48
Generative AI
Feature Not Available
Not enough data
Self-Service Experience
8.1
7
Not enough data
7.5
8
Not enough data
7.5
8
Not enough data
7.5
8
Not enough data
7.3
8
Not enough data
Self-Service Platform
8.3
8
Not enough data
8.3
8
Not enough data
7.9
8
Not enough data
8.1
7
Not enough data
Generative AI
6.7
5
Feature Not Available
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
ServiceNow Apps
Not enough data
9.4
42
Not enough data
9.4
41
Categories
Categories
Shared Categories
NICE CXone Mpower and Talkdesk are categorized as Customer Service Automation, Contact Center Quality Assurance, Speech Analytics, Contact Center Knowledge Base, Auto Dialer, Contact Center Workforce, Call Center Infrastructure (CCI), and Contact Center
Unique Categories
NICE CXone Mpower is categorized as Digital Customer Service Platforms, Help Desk, Customer Self-Service, and Proactive Notification
Talkdesk is categorized as ServiceNow Store Apps and AI Agents
Reviews
Reviewers' Company Size
NICE CXone Mpower
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Talkdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Consumer Services
10.2%
Information Technology and Services
8.7%
Telecommunications
6.8%
Financial Services
6.4%
Insurance
6.0%
Other
61.8%
Consumer Services
9.8%
Computer Software
8.5%
Information Technology and Services
6.1%
Telecommunications
5.7%
Education Management
5.4%
Other
64.5%
Most Helpful Reviews
NICE CXone Mpower
Most Helpful Favorable Review
Gretchen G.
Verified User in Telecommunications
I like the strong protection of not having to maintain my own hardware and knowing that inContact is always upgrading their software, ensuring multiple location redundancies, and always looking out for its clients. I have learned to do many valuable things...
Most Helpful Critical Review
Verified User in Hospital & Health Care
1. The hidden costing that was not mentioned 2. The delay in getting support services 3. Support team doesn't listen to the problem and make their own assumptions of the issues 4. The constant issues in connection and drop calls. 5. The inability for a...
Talkdesk
Most Helpful Favorable Review
Ken W.
Verified User in Internet
Some people have a misconception that out-of-the-box solutions are somehow inferior to tools that require you to hire someone just to customize and administer them. They just haven't looked hard enough. Talkdesk has made my life running call centers easy. I...
Most Helpful Critical Review
Alexander S.
Verified User in Hospital & Health Care
Talkdesk promises features during the intial demo that aren't available in production. They are extremely slow to resolve issue and do not offer basic call center features like outbound surveys even on their highest plan. Avoid Talkdesk like the plague...
Gretchen G.
Verified User in Telecommunications
I like the strong protection of not having to maintain my own hardware and knowing that inContact is always upgrading their software, ensuring multiple location redundancies, and always looking out for its clients. I have learned to do many valuable things...
Ken W.
Verified User in Internet
Some people have a misconception that out-of-the-box solutions are somehow inferior to tools that require you to hire someone just to customize and administer them. They just haven't looked hard enough. Talkdesk has made my life running call centers easy. I...
Verified User in Hospital & Health Care
1. The hidden costing that was not mentioned 2. The delay in getting support services 3. Support team doesn't listen to the problem and make their own assumptions of the issues 4. The constant issues in connection and drop calls. 5. The inability for a...
Alexander S.
Verified User in Hospital & Health Care
Talkdesk promises features during the intial demo that aren't available in production. They are extremely slow to resolve issue and do not offer basic call center features like outbound surveys even on their highest plan. Avoid Talkdesk like the plague...
Alternatives
Discussions
Does it ever pause or get frozen after a call
2 comments
MG
Yep when we first cut over to CX One our Agents Max Client kept freezing, and dropping the call. OR calls would come in and the Agent Leg would not connect...Read more
Are we working on a feature that would allow for the MyAgent box to remain on top of other windows?
1 comment
OS
Hi Emma. Thanks for your question. Please refer to our Customer Community at http://community.niceincontact.com . Our product team can answer any...Read more
What other features that you can do using inContact?
1 comment
JC
I'm not currently using their survey software but I was able to integrate with a third party that focuses on surveys and NPS. Most third parties have a very...Read more
Do you plan to have a mobile app for this?
3 comments
OT
The Talkdesk mobile app is available for iOS and Android.Read more
Can there be an option to send slack messages to agents personally?
2 comments
JK
When an agent is on a call, you can view Live Reporting and click the three dots to send a Slack message!Read more
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