Compare Bigin by Zoho CRM and Pipedrive 
At a Glance
Market Segments
Small-Business (88.9% of reviews)
Small-Business (70.5% of reviews)
Entry-Level Pricing
$7.00
$24.00 1 Seats Per Month
Bigin by Zoho CRM
Star Rating
(498)4.6 out of 5
Market Segments
Small-Business (88.9% of reviews)
Entry-Level Pricing
$7.00
Browse all 3 pricing plansPipedrive
Star Rating
(2,347)4.3 out of 5
Market Segments
Small-Business (70.5% of reviews)
Entry-Level Pricing
$24.00 1 Seats Per Month
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Pipedrive excels in its "Live Pipeline Management" feature, scoring 8.6, which allows for real-time tracking of sales activities, while Bigin by Zoho CRM shines even brighter with a score of 9.0, indicating a more robust pipeline management experience.
- Reviewers mention that Pipedrive's "Ease of Use" is rated at 8.9, making it user-friendly for small businesses, whereas Bigin by Zoho CRM surpasses this with a score of 9.1, suggesting an even more intuitive interface that users appreciate.
- G2 users highlight that Pipedrive's "Email Marketing" capabilities, particularly in "Building and Personalizing Emails," score 8.1, but Bigin by Zoho CRM offers a better experience with a score of 7.9, indicating a more comprehensive approach to email campaigns.
- Users on G2 report that Pipedrive's "Task Management" feature is rated at 8.6, which is effective for organizing sales activities, while Bigin by Zoho CRM's task management is slightly lower at 8.5, suggesting that Pipedrive may have a slight edge in this area.
- Reviewers mention that Pipedrive's "Quality of Support" is rated at 8.3, which is satisfactory, but Bigin by Zoho CRM offers slightly better support with a score of 8.4, indicating a more responsive customer service experience.
- Users say that Pipedrive's "Customization" options, particularly "Custom Fields," score 8.3, allowing for tailored data management, while Bigin by Zoho CRM matches this with an equal score, suggesting both platforms provide solid customization capabilities.
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Pricing
Entry-Level Pricing
Bigin by Zoho CRM
Express
$7.00
$7/user/month - Billed Annually
- Team Pipelines (3)
- 50,000 Records
- Instant Workflows (10)
Pipedrive
Essential
$24.00
1 Seats Per Month
per month per user.
14$ / month billed annually
- Get organized and set up simple sales processes quickly:
- Lead, calendar and pipeline management
- Seamless data import and 400+ integrations
Free Trial
Bigin by Zoho CRM
Free Trial is available
Pipedrive
Free Trial is available
Ratings
Meets Requirements
8.6
442
8.4
2,061
Ease of Use
9.1
448
8.9
2,091
Ease of Setup
8.9
339
8.6
1,134
Ease of Admin
8.9
277
8.6
834
Quality of Support
8.5
400
8.3
1,779
Has the product been a good partner in doing business?
8.7
259
8.7
806
Product Direction (% positive)
9.2
431
8.7
2,028
Features by Category
Sales Force Automation
8.7
291
8.5
1648
|
Verified
Feature Not Available
Feature Not Available
8.7
296
8.8
1686
|
Verified
8.5
293
8.6
1697
|
Verified
Feature Not Available
7.7
1272
|
Verified
8.2
260
8.3
756
|
Verified
8.0
259
7.7
1277
|
Verified
7.8
224
7.7
1236
Feature Not Available
7.8
1337
Marketing Automation
7.9
250
7.4
1169
|
Verified
7.8
244
7.5
1158
|
Verified
8.5
271
8.5
1487
|
Verified
7.4
237
7.5
1123
|
Verified
Customer Support
7.9
253
7.9
679
7.7
251
7.8
659
7.9
245
8.0
685
7.5
248
7.5
1154
7.9
238
7.7
639
Reporting & Analytics
8.2
230
7.9
1527
|
Verified
8.3
262
8.3
1615
|
Verified
7.8
216
7.8
1398
|
Verified
Mobile & Social
7.6
222
7.6
1111
|
Verified
7.3
224
7.4
1067
|
Verified
8.2
227
8.0
1271
|
Verified
Platform
8.1
248
8.2
1002
|
Verified
8.3
255
8.2
988
8.6
256
8.4
1026
|
Verified
8.0
228
8.2
848
|
Verified
Feature Not Available
7.3
745
|
Verified
8.0
180
7.9
850
8.7
244
8.7
999
|
Verified
Feature Not Available
7.8
814
Integration
8.3
231
8.1
934
|
Verified
7.8
223
8.0
871
|
Verified
7.8
212
7.9
808
|
Verified
Generative AI
Feature Not Available
Feature Not Available
Email Marketing
Not enough data
8.1
144
Not enough data
8.1
145
Not enough data
7.6
140
Not enough data
8.2
143
Not enough data
8.2
145
Not enough data
7.9
142
Not enough data
7.7
139
Not enough data
8.3
141
Not enough data
7.7
135
Reporting & Analytics
Not enough data
7.6
132
Not enough data
8.1
141
Platform
Not enough data
8.5
142
Not enough data
8.1
134
Not enough data
8.5
142
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Integration
Not enough data
8.2
137
Not enough data
7.8
136
Not enough data
8.0
136
Not enough data
8.3
135
Not enough data
7.4
130
Not enough data
7.6
130
Integrated Workflows
8.6
117
Not enough data
8.3
122
Not enough data
7.6
106
Not enough data
8.0
100
Not enough data
8.8
111
Not enough data
8.1
119
Not enough data
8.3
110
Not enough data
Repeatability and Reportability
7.8
101
Not enough data
8.4
110
Not enough data
8.3
100
Not enough data
Feature Not Available
Not enough data
6.8
95
Not enough data
AI and Automation
8.3
103
Not enough data
7.8
99
Not enough data
7.2
97
Not enough data
7.4
101
Not enough data
6.5
98
Not enough data
Generative AI
Feature Not Available
Not enough data
Customization
Not enough data
8.3
49
Not enough data
7.6
45
Not enough data
7.1
44
Not enough data
7.5
49
Additional Functionality
Not enough data
8.0
46
Not enough data
6.4
44
Not enough data
7.9
51
Not enough data
6.9
44
Not enough data
7.4
46
Data Sourcing
7.8
88
7.8
267
8.4
87
8.0
269
8.2
83
7.9
268
8.3
82
8.3
273
8.1
83
7.8
264
Predictive Analytics
7.7
92
7.7
267
7.6
90
7.8
267
7.2
86
7.2
250
7.9
95
7.7
261
Sales Management
8.9
99
8.6
279
7.7
93
7.5
260
8.0
91
8.2
267
8.4
97
8.7
279
Calling
7.2
44
Not enough data
7.0
43
Not enough data
7.4
44
Not enough data
7.4
43
Not enough data
Contacts
8.2
46
Not enough data
7.8
44
Not enough data
8.1
46
Not enough data
Insights
8.4
43
Not enough data
8.3
44
Not enough data
6.6
43
Not enough data
7.7
47
Not enough data
8.0
43
Not enough data
Analytics
8.0
69
7.7
148
Feature Not Available
8.1
149
Feature Not Available
7.8
143
Customizations
8.5
72
8.0
154
8.0
67
8.2
146
8.5
72
8.3
158
8.0
66
7.8
151
8.1
67
8.2
150
Generative AI
Feature Not Available
Feature Not Available
Incentives
7.7
59
6.8
238
8.0
64
7.4
244
7.2
61
Feature Not Available
7.9
62
7.0
241
Personalization
8.4
66
7.6
255
7.9
65
7.7
248
8.3
69
8.2
264
8.0
62
7.9
252
Administrative
8.3
63
7.6
249
8.0
61
7.6
245
Feature Not Available
7.4
234
Categories
Categories
Shared Categories
Bigin by Zoho CRM and Pipedrive are categorized as Email Tracking, CRM, Sales Analytics, Sales Platforms, and Sales Performance Management
Unique Categories
Bigin by Zoho CRM is categorized as Sales Engagement and Outbound Call Tracking
Pipedrive is categorized as Email Marketing and Online Form Builder
Reviews
Reviewers' Company Size
Bigin by Zoho CRM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Pipedrive
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
10.7%
Marketing and Advertising
10.1%
Computer Software
5.5%
Education Management
4.7%
Consulting
4.3%
Other
64.8%
Computer Software
11.3%
Information Technology and Services
11.0%
Marketing and Advertising
10.5%
Financial Services
4.2%
Internet
3.6%
Other
59.3%
Most Helpful Reviews
Bigin by Zoho CRM
Most Helpful Favorable Review
Ian M.
Verified User in Information Technology and Services
I was able to import my contacts from Gmail. This is a wonderful cloud and within no time i was up and running. what's more i can easily export my contacts to zoho crm.
Most Helpful Critical Review
Verified User in Internet
I did not find it yet. In time, I can describe it better.
Pipedrive
Most Helpful Favorable Review
Jono C.
Verified User in Information Technology and Services
Before Pipedrive, we used a spreadsheet to track all our sales leads. It was headache inducing and non effective. We discovered our spreadsheet method was like attempting a lunar voyage with an origami spaceship. Then we found Pipedrive. Seriously, this...
Most Helpful Critical Review
Stephane B.
Verified User in Telecommunications
This year, we discovered limitations that all companies considering using them should know before subscribing. Buyer beware. Using Pipedrive is like writing on sand : A) They do not support copying your account to another on their service. Nor do...
Ian M.
Verified User in Information Technology and Services
I was able to import my contacts from Gmail. This is a wonderful cloud and within no time i was up and running. what's more i can easily export my contacts to zoho crm.
Jono C.
Verified User in Information Technology and Services
Before Pipedrive, we used a spreadsheet to track all our sales leads. It was headache inducing and non effective. We discovered our spreadsheet method was like attempting a lunar voyage with an origami spaceship. Then we found Pipedrive. Seriously, this...
Verified User in Internet
I did not find it yet. In time, I can describe it better.
Stephane B.
Verified User in Telecommunications
This year, we discovered limitations that all companies considering using them should know before subscribing. Buyer beware. Using Pipedrive is like writing on sand : A) They do not support copying your account to another on their service. Nor do...
Alternatives
Discussions
Does Bigin integrate with Zoho CRM?
2 comments
AC
Yes it's possible. Make sure to add a user to both Bigin and CRM for the records to be assigned to the same owners after the sync. When the user is not...Read more
What is Zoho Bigin?
2 comments
JM
It is a CRM, but in a much more simplified version than zohoCRM, yet it is powerful. As a professional experience, I can indicate that it contributes to...Read more
What is Bigin used for?
1 comment
AC
It is a CRM, a system to improve customer relationships and management, it will facilitate and help you improve follow-up.Read more
What is the best way to use email marketing with Pipedrive?
3 comments
JB
We use the Pipedrive CAMPAIGNS feature inside of Pipedrive to send out mass / bulk emails that are personalized with 'merge' fields. The interface & builder...Read more
How do I move deals between stages with any email marketers?
2 comments
RL
If you are asking about integration between PD and an email marketing platform (like MailChimp), the easiest way is through Zapier.Read more
Does anyone integrate Pipedrive with Infusionsoft?
2 comments
PR
This can be done if we write an API that would work seamlessly. There should be no problem. You cAn contact us if you would like some help. Priyanka@navsoft.inRead more
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