Question 1

What makes Fresha the leading platform for businesses in beauty and wellness?

Accepted Answer

We’re the world’s largest booking platform for beauty and wellness, trusted by over 120,000 businesses for their operations. Businesses choose us because of our powerful, easy-to-use features, including online booking, payment processing, marketing tools, and team management. Our automation simplifies daily tasks, saves time, and enhances efficiency, so you can focus on what matters most. With our global marketplace, we connect your business to millions of potential customers, providing unmatched opportunities for growth, making us the number one platform in beauty and wellness.

Question 2

How does Fresha help my business grow?

Accepted Answer

We help your business grow by providing powerful tools to attract new clients, retain existing ones, and streamline your operations. With our global marketplace, you can reach millions of potential customers searching for beauty and wellness services. Marketing tools like automated campaigns, client referrals, and promotional discounts boost bookings, while features like online booking, online payment processing, inventory management, and team scheduling simplify daily tasks. Additionally, real-time analytics enable you to track performance and optimize your business strategies. By automating time-consuming processes and connecting you with more clients, we empower your business to thrive.

Question 3

Are there any hidden costs?

Accepted Answer

We don’t charge any hidden costs. Powerful features are included in our core offering, and we offer optional add-ons, such as online payment processing and marketing tools, where you only pay for what you use. We’re transparent about our pricing, with all details clearly outlined on our pricing page.

Question 4

Is there a minimum commitment or contract?

Accepted Answer

No, there’s no minimum commitment or long-term contract, and you can close your account at any time if it is not meeting your needs.

Question 5

Are there costs for marketing campaigns or SMS reminders?

Accepted Answer

We provide automated appointment reminders, including a text messaging allowance that’s detailed on our pricing page. Once this allowance is used, additional text messages are charged on a pay-as-you-go basis. We also offer market-leading tools to create rich marketing campaigns that engage your clients which you can purchase when you need them.

Question 6

Does Fresha charge booking fees for each appointment?

Accepted Answer

No, we don’t charge booking fees for each appointment. With our Independent and Team plans, you get unlimited bookings at no extra cost. You won’t be charged for new clients who find you through your own website, Google, or social media channels, whether online or offline. However, if you attract new clients through the Fresha Marketplace, there’s a one-time fee for each new client who discovers your business via the marketplace. Once these clients return, you won’t incur any additional fees.

Question 7

Does Fresha support businesses of all sizes?

Accepted Answer

Yes, we’re designed to support businesses of all sizes, from independent professionals to larger teams and enterprise businesses with multiple locations. Whether you’re a solo entrepreneur or managing a growing team, we offer flexible tools and features to suit your needs, including calendar management, marketing tools, and team-specific functionalities.

Question 8

What types of businesses can use Fresha?

Accepted Answer

We’re designed for a wide range of businesses in the beauty, wellness, and healthcare industries. Fresha is specifically designed for hair salons, spas, nail salons, barbershops, medspas, and massage therapists can all use us to manage bookings, client information, and payments. It’s also a great tool for fitness studios, physical therapy clinics, health practices, tattoo and piercing artists, and tanning studios, offering easy scheduling, streamlined operations, and marketing features tailored to each business type. We also have a growing number of partners using Fresha to manage their pet grooming businesses. Whether you're a solo practitioner or part of a larger team, we provide the tools you need to efficiently run your business.

Question 9

How can Fresha help reduce no-shows?

Accepted Answer

We help reduce no-shows by offering several key features designed to improve client engagement and accountability. First, we send automated booking reminders via email and text, which helps keep appointments top of mind for your clients. Additionally, we allow businesses to implement a flexible cancellation policy, including setting up deposit or prepayment options, which can encourage clients to honor their bookings. The platform also provides easy rescheduling, which can help clients manage changes without canceling altogether. Together, these features help minimize no-shows and improve client commitment to appointments.

Question 10

Can I migrate my data from my previous system to Fresha?

Accepted Answer

Yes, you can migrate data from your old system to Fresha. We support importing key information, such as client details and product inventory. For larger partners with more complex needs, we also offer paid packages that provide additional data migration support.

Features
Calendar and appointment scheduling
Waitlists
Point of sale
Client management
Consultation forms
Client ratings and reviews
Retail and inventory
Online product store
Quotes and invoices
Reporting
Marketing tools
Deals and promotions
Gift cards
Packages
Memberships
Business mobile app
Group bookings
Processing and finishing times
Resources
Patch tests

Features
Calendar and appointment scheduling
Waitlists
Point of sale
Client management
Consultation forms
Client ratings and reviews
Retail and inventory
Online product store
Quotes and invoices
Reporting
Marketing tools
Deals and promotions
Gift cards
Packages
Memberships
Business mobile app
Group bookings
Processing and finishing times
Resources
Patch tests

Online bookings
Client booking app
Direct booking links One simple link covering everything your clients can book or buy online.	Free
Facebook bookings	Free
Instagram bookings	Free
Google bookings	Free
Fresha marketplace - New clients One-time fee applied to brand new clients who discover your business via the Fresha marketplace.	20% one-time commissionMinimum fee of $6 per client applies
Fresha marketplace - Returning clients No fee ever applies to your returning clients	Free

Online bookings
Client booking app
Direct booking links One simple link covering everything your clients can book or buy online.	Free
Facebook bookings	Free
Instagram bookings	Free
Google bookings	Free
Fresha marketplace - New clients One-time fee applied to brand new clients who discover your business via the Fresha marketplace.	20% one-time commissionMinimum fee of $6 per client applies
Fresha marketplace - Returning clients No fee ever applies to your returning clients	Free

Payments
Upfront payments
No-shows and cancellation fees
Multi merchant Route payments directly from clients to independents	-
Online payments	2.79% + $0.20 per transaction
In-person payments	2.29% + $0.20 per transaction +$0.10 per Tap to pay authorization +$0.10 per standalone terminal authorization
Manual card entry Take online payments by manually entering card details.	3.30% + $0.20 per transaction
Terminal devices	$499 Per device

PricingSoftware that grows with your business

Independent

Free

Team

$9.95

Enterprise

Custom rates

Compare plans

Independent

Team

Frequently asked questions

A platform suitable for all

What are you waiting for?

Download our mobile apps

Booking app for customers

Instantly book beauty and wellness experiences near you

Business app for professionals

Simple, flexible and powerful software to run your business on the go

Communications
Automated email notifications	Free
Automated text notifications	20 free monthly then $0.02 per text	100 free per team member monthly then $0.02 per text
Marketing emails	$0.02 per email	50 free per team member monthly then $0.02 per email
Marketing texts	$0.08 per text	$0.08 per text

Team management
Team member profiles
Shift scheduling
Tips
Login permissions	-
Sales commissions	-
Wages	-
Pay runs	-
Timesheets clock in and out	-
Service pricing and duration per team member	-

Optional add ons		Optional add ons
Client loyalty Drive repeat sales by rewarding clients with points integrated seamlessly with all sides of your business.	Coming soon	Coming soon
Insights Enhance your reports with rich data, control your team's access and make more profitable decisions for your business.	$9.95 per team member, monthly	$9.95 per team member, monthly
Google Rating Boost Prompt your clients to leave a Google review after they've had a positive experience and increase your footfall.	$14.95 per location, monthly	$14.95 per location, monthly
Data connector Connect the power of Fresha data to your external spreadsheets, systems and other software.	$295 per location, monthly	$295 per location, monthly
Meta Pixel Ads Use your Facebook Ads Pixel to track events, and create audiences based on their activities.	Free	Free
Google Analytics Send events about certain actions to Google Analytics, and create goals based on events to track conversions.	Free	Free

Certifications		Certifications
HIPAA compliance Health Insurance Portability and Accountability Act
ISO 9001 Globally recognized standard for quality management
ISO 27001 Globally recognized standard for information security
GDPR European Union law that protects the privacy and security of personal data