Genchi Genbutsu Process – The Role of Gemba in Lean Management and Value Creation: Toyota Production System Concepts
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Genchi genbutsu is the Toyota way of thoroughly understanding a situation by personally observing and confirming information or data at the place where the situation is happening. For instance, when someone in charge is trying to figure out a problem, they will go to where the work is being done and watch how it's being done. They will also talk to the people doing the work to make sure the information is correct and to understand what's going on. They won't only trust information from a computer or from other people. This rule applies to both high-level leaders and lower-level supervisors. In simple words, genchi genbutsu in Japanese means "go and see" but it directly translates to "real place and real thing. "
Mohammed Hamed Ahmed Soliman
Dr. Mohammed Hamed Ahmed Soliman is an internationally recognized Lean expert, author, and university lecturer. He has published over 100 books and articles on Lean thinking, quality systems, and industrial excellence. He currently teaches Industrial Engineering and Management Systems at the American University in Cairo and consults for global organizations across manufacturing, public services, and education. With nearly two decades of academic and professional experience, Dr. Soliman has trained professionals across the Middle East, including engagements with Princess Nourah University in Saudi Arabia and Vale Oman Pelletizing Company. He has designed and delivered over 60 leadership and technical development programs, helping organizations build a culture of continuous improvement and operational excellence. Earlier in his career, he worked in various industrial sectors including crystal-glass manufacturing, fertilizers, and chemicals, while educating teams on the Toyota Production System. He has led numerous lean transformation projects, delivering measurable results and uncovering substantial cost savings by targeting waste across production and service environments. His lectures and training materials have reached over 200,000 learners via SlideShare, and his research is ranked among the most downloaded papers on the Social Science Research Network (SSRN) by Elsevier. Dr. Soliman holds a BSc in Engineering, a master's in Quality Management, and postgraduate degrees in Industrial Engineering and Engineering Management. He also holds certifications in quality, cost, and operations management. He is a member of the Institute of Industrial and Systems Engineers (IISE) and the Society for Engineering and Management Systems (SEMS). His insights have been featured in SAGE Publications, Industrial Management, Lean Thinking, and other peer-reviewed platforms.
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Genchi Genbutsu Process – The Role of Gemba in Lean Management and Value Creation - Mohammed Hamed Ahmed Soliman
Genchi Genbutsu Process – The Role of Gemba in Lean Management and Value Creation
Toyota Production System Concepts
Mohammed Hamed Ahmed Soliman
Published by personal-lean.org, 2023.
While every precaution has been taken in the preparation of this book, the publisher assumes no responsibility for errors or omissions, or for damages resulting from the use of the information contained herein.
GENCHI GENBUTSU PROCESS – THE ROLE OF GEMBA IN LEAN MANAGEMENT AND VALUE CREATION
First edition. November 3, 2023.
Copyright © 2023 Mohammed Hamed Ahmed Soliman.
ISBN: 979-8223903161
Written by Mohammed Hamed Ahmed Soliman.
Toyota Production System Concepts
Genchi Genbutsu Process – The Role of Gemba in Lean Management and Value Creation
By Mohammed Hamed Ahmed Soliman
Table of Contents
Gemba: Don’t Rush the Solution - Take Your Time to Find the Real Answer
Making the Gemba Visit Better
Gemba: Identifying the Correct Procedure and Enhancing the Process - What Causes Failure and What Doesn't?
Gemba is a Location Where Leaders Can Enhance Their Abilities, Acquire Knowledge, and Obtain Assistance and Encouragement from Others.
Gemba: Establishing the Organization's Goals, plans, and Achievements Based on the Current Situation to Gain a Competitive Advantage.
Gemba: Helping Employees Do Their Tasks Better at Work
Gemba: Understand Customer Preferences Before Developing Designs That Meet Their Needs
Genchi genbutsu is the Toyota way of thoroughly understanding a situation by personally observing and confirming information or data at the place where the situation is happening.
For instance, when someone in charge is trying to figure out a problem, they will go to where the work is being done and watch how it's being done. They will also talk to the people doing the work to make sure the information is correct and to understand what's going on. They won't only trust information