M1.2: Define Information Technology Processes

DEFINE INFORMATION TECHNOLOGY

PROCESSES (M1.2)

DEFINE INFORMATION TECHNOLOGY

PROCESSES (M1.2)

IT Process Definition

Elizabeth Mogopodi

Copyright © 2018 Elizabeth Mogopodi

Published by Elizabeth Mogopodi Publishing at Smashwords

First edition 2018

All rights reserved. No part of this book may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying, recording or any information storage or retrieval system without permission from the copyright holder.

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Contents

List of Figures

List of Tables

About the Author

Foreword

M1.2 - Define IT Processes

Introduction

Clarification of Concepts for Define IT Processes process

1. Objectives for the Process

2. Input Processes and Inputs to the Define IT Processes Process

3. Activities of the Define IT Processes Process

4. Outputs and Output Processes from the Define IT Processes Process

5. Process Measurement (Effective and Efficient KPIs) for the Define IT Processes Process

6. Process Control Areas for the Define IT Processes Process

7. Capability Maturity Model for the Define IT Processes Process

Conclusion

List of Figures

Fig. 1.1: Suppliers and Receivers for Define IT Processes

List of Tables

Table 1.1: Process Control areas for Define IT Processes Process

Table 1.2: Capability Maturity Model for Define IT Processes Process

About the Author

Elizabeth Mogopodi provides guidance, publishes and presents management subject matter with respect to innovation and business transformation. She is an author of a number of Information Technology (IT) books that she has based on an IT Standard. She has spent more than 20 years as an IT professional within the Energy, Transportation, Financial Services, Media & Communications, Manufacturing, and Steel & Mining sectors. She has expertise in business process management, information security management, IT applications development and Information, Communications and Technology (ICT) programme management. Elizabeth has a proven record in the professional sectors of Data Modelling, Operations Research, Statistical Process Control, Data Warehousing and Business Intelligence Solutions, and Records Management. She has worked in IT management for ICT Service Management, ICT Portfolio Management, and Security, Health, Environment, Risk and Quality (SHERQ) Management. She has also worked as a management consultant focusing on Information Management Strategic planning and implementation, IT Governance and IT Audit SOX ITGC (Sarbanes-Oxley Information Technology General Controls).

Foreword

"Define IT Processes" is one of the activities of the Manage Information Technology Process, which is a strategic management process that is constituted in the GEM-ICT (A Guide to the Effective Management of Information, Communications & Technology) Standard. The GEM-ICT Standard is defined with an intention of providing guidance on how to effectively lead, manage, operate, transform and support ICT