Business Process Improvement for Manufacturing and Service Industry.: Business Process Management and Continuous Improvement Executive Guide series, #1

About the author…

SHRUTI U. BHAT, Ph.D, MBA, CLSSBB

Shruti is a Profitability Expert.

Shruti is PhD in Manufacturing Technology, MBA and Certified Lean Six Sigma Black Belt, with more than 1000 successful innovation, business process design and continuous improvement projects delivered to satisfied clients worldwide.

She has turned-around failing companies to successful enterprises, helped solve cash-flow problems, improved Operations/ Service levels and PROFITS.

Shruti specializes with biotech, engineering, pharmaceuticals, bulk drugs, natural products, foods & beverages, medical devices, chemicals, and cosmetics industry verticals. She works with startups, small to mid-size and growing companies.

Strategic Innovation Management:

Through her customized ROI strategy design, Shruti provides cutting- edge concepts of Innovation-by- Design to create affordable quality products that are Tough to copy. She helps clients gain first-mover advantage via Design-Thinking based Lean Innovations and drives business growth.

Strategic Continuous Improvement:

Shruti’s efforts facilitate her clients to reduce operation costs, backorders, variations, product defects and returns. She is an authority with 32 different hi-tech manufacturing technologies, as well as 3D Printing operations.

She designs and drives implementation of eighteen proven business improvement methodologies, such as, Kaizen, 5S, Lean Six Sigma, ISO, JIT, Poka Yoke, Hoshin Kanri, CAPA, TQM, Quality-by-design, Agile. By strategic use of these techniques, she has significantly reduced production cycle times, COGs (cost of goods) and increased operational efficiency.

She has helped build enterprise teams and coached more than 12,000 employees on topics such as DOE, Continuous Improvement, Design Thinking.

Shruti is Chief Operations Officer at Innoworks Inc. a Canadian Management Consulting company with offices in Vancouver, Calgary and Toronto. She has authored 4 books, over 90 publications in peer-reviewed journals and has 25 patents to her credit.

About Innoworks …

Innoworks is a Canadian Management Consulting firm with offices in Vancouver, Calgary and Toronto.

Business success increasingly hinges on a company's ability to leverage tools, new technology, creative concepts to drive innovation, improve operational efficiency and organizational excellence. Advance your business with Innoworks's Design Thinking, Rapid Prototyping, Lean Innovation Quality Improvement, Business Transformation and Continuous Improvement Expert Services.

Innoworks is in the business of helping businesses GROW!

Website: http://www.innoworks.ca/

Video: https://www.youtube.com/watch?v=g39qYtCG-qI

Contact Shruti: -

Website: http://www.drshrutibhat.com/

LinkedIn: https://www.linkedin.com/in/drshrutibhat

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Preface

Business Process Improvement for Manufacturing and Service Industry is the first book of "Business process management systems and Continuous improvement series".

This book presents a practical way to build and improve business processes, and assists professionals whether they are learning the basics of business process improvement, planning their first improvement project, or evangelizing process oriented thinking throughout their organization.

This book is for Agile entrepreneurs, Leaders, QA (Quality Assurance) managers, Management consulting professionals, Production supervisors, Manufacturing heads, CEOs, Directors and all Managers involved in decision-making, directing their organization’s sustainability, profitability, and expansion. If you want some new ideas for improving your business and need to get your team involved then this concise self-help, business management book is for you.

This book is also for professionals who are interested in making a career change and wish to embrace business process management (bpm) role. This book simplifies 18 most promising business improvement methodologies, which would help executives; change management professionals improve business situations in their new role as a Business Analyst, Process Improvement, or Process Management Expert.

This book is also for graduate students, budding out of colleges and are in the process of stepping into the industrial world- be it manufacturing or a service industry. This book helps them learn the various methods by which they can improve their company’s business, which in turn would help their career growths.

Lastly, but not the least, this book is not body of knowledge (BoK) for certification exam. Rather, this book is for all business readers who wish to apply business improvement methodologies to their work place in most beneficial and practical ways.

In this book, you will learn about:

What is a business process? What are different types of business processes? Why improve a business process?

18 Business Process and Continuous Improvement methodologies such as Kaizen, 5S, Lean, Six Sigma, Capability maturity model integration (CMMI), ISO, Pareto’s model, Good manufacturing practises (GMP), Quality by Design (QbD), Just in time, Lean Six Sigma, Total quality management (TQM), Juran’s principle, Poka Yoke, CAPA, 8D, Balanced scorecard and Hoshin Kanri.

Advantages of each business improvement methodology. Precautions needed before implementing methodology at your workplace.

Strategic planning and risk assessments involved prior to implementing a business process improvement methodology.

References of their use by startups, small companies who later on became big corporate houses and Fortune 500 companies.

Tips to maximize positive results from executing business process improvement methodologies for your organization.

It has brought me lot of joy in creating this book, series and I hope you enjoy reading it too.

As it is often said, All good begins with gratitude and thanks. I take this first