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Phyllis Drucker
Phyllis Drucker is an innovative and focused industry leader with over 20 years’ experience in business and IT strategy, Service Management and Governance. As Senior Business Proce...view morePhyllis Drucker is an innovative and focused industry leader with over 20 years’ experience in business and IT strategy, Service Management and Governance. As Senior Business Process Consultant for Linium, LLC she uses her experience in business process design, implementation strategy road mapping including organization change management, project management and team building to help organizations implement Service Management programs and tools. An ITIL® v3 Expert, accredited to train all ITIL® certification programs, she is an accomplished speaker for itSMF, HDI, BrightTALK, All Things ITSM and Linium. Her service request catalog expertise comes from implementing numerous catalogs for Linium’s clients.view less