The AI-powered engagement platform for every business.
From automation to insight — use built-in AI to understand, predict, and act. No code needed, just your goals.
Talk, serve, and sell through messaging, voice, email, and payments. Everything works together in one seamless platform designed to grow with your ambitions.
Protected by top security standards, fully GDPR-compliant, and trusted by industries with the highest regulations worldwide.
Every great relationship starts with understanding. CM.com connects your customer data from every touchpoint — from website visits to support chats and past purchases.
You get a clear, real-time view of who your customers are and what they care about, so you can engage with insight and empathy.
💡 See the full picture of every customer, without data silos.
Build customer profilesCreate conversational experiences, personalise interactions, and automate customer journeys using real-time data.
At the core is HALO, our Agentic AI engine. You can build your own AI Agents by simply describing what they need to do. No code needed, just natural language. These agents understand context, take initiative, and evolve with every interaction.
✨ From idea to working AI agent — all by using your own words.
Create automated agentsYour customers move freely across moments and channels — from a support question to a purchase, from a booking reminder to a personalised offer.
CM.com brings every interaction together into one seamless experience. Wherever the journey starts and wherever it continues, the context stays with it.
AI learns from every step, so each interaction feels more relevant, more helpful, and more natural than the one before.
🔁 Engagement that adapts: across channels, across moments, and with every customer.
Connect multiple channelsSend personal campaigns, real-time updates and offer smooth checkout on every channel.
Automate communication, improve service and stay compliant in every customer interaction.
Support users at scale, automate conversations and onboard faster without losing quality.
Create a seamless experience, share live updates and personalise every step from booking to entry.
Marketing, commerce and service can’t work in isolation. CM.com unites teams, data, and channels to create connected customer journeys — across every touchpoint, in every moment.
Create multi-channel marketing campaigns from a single platform
Your customers expect relevance, not repetition. With CM.com, you can use real-time insights to personalise communication, create automated campaigns, and build journeys that connect with each individual on their favourite channel.
Provide real-time service, and scale your support team
Your customers just want to be helped, no matter the channel or team. Manage all conversations in one inbox, increase team efficiency and increase customer satisfaction. Manage all channels and conversations in a single platform.
Manage every customer conversation in one inbox. AI helps your team respond faster and more personally across every channel.
Build smart AI agents by simply describing what they should do. HALO helps you scale conversations without losing the human touch.
Connect with customers on any channel (WhatsApp, SMS, Email and more) using one simple API that keeps the experience consistent.
Mobile Marketing Cloud helps you create seamless marketing campaigns and deliver consistent experiences across the whole customer journey, all from a single platform.
Collect and unify customer data in one place. Use real-time insights to create more relevant, personal experiences at every touchpoint.
Create multi-channel communication to reach your customers where they frequent most. WhatsApp, Instagram, Facebook Messenger, SMS & Email.
Telecom, WhatsApp, Meta & Google integrations
Compliance, ISO, and regulatory excellence
Recognised by Juniper as an industry leader
Intelligent automation across the entire platform
See what smarter engagement looks like
Book your personalized demo and discover how our AI-powered Engagement Platform helps you engage every customer — personally, efficiently and at scale.
Why businesses choose CM.com:
✓ All channels and data in one place for seamless customer journeys
✓ Scalable engagement powered by AI and designed for humans
✓ Trusted by global brands, built for security and compliance
Start building better relationships with the platform made for meaningful moments.
In a world where AI agents are becoming the norm, the real challenge isn’t understanding what they can do but imagining how they can work for you. AI Agents are more than just automation tools; they’re customisable digital colleagues, ready to take on roles tailored to your unique business needs. The possibilities are endless, but it’s not always easy to know where to start. It's time to spark your creativity. From streamlining niche processes to handling tasks you didn’t even realise could be automated, AI Agents can integrate seamlessly into your team. Here are some fresh ideas to inspire your next digital colleague.
Are your customer communication tools keeping up with today’s fast-changing expectations? In a world where seamless, personalised interactions are the norm, choosing the right AI platform has never been more critical. What was once an operational concern for service or marketing departments has now become a core strategic issue for leadership teams. In customer experience focused industries like e-commerce and travel the question is no longer just about improving efficiency, it’s about staying competitive in a market where customer expectations evolve daily.
In today's competitive digital landscape, data isn't just helpful - it's essential! Tracking data and measuring the results of your marketing efforts should be a vital step in every marketing plan, because marketing success isn’t about who shouts the loudest. It’s about who listens best to their data. That’s why Meta’s Conversions API is an indispensable tool for marketers worldwide.
Picture the scene as a customer: we've made the decision that we're going to buy something and we've added it to the cart, but for whatever reason, we don't follow through with the transaction. Sometimes we forget that we've added items to the cart; other times the phone rings just as we're about to click pay and we forget about it. On other occasions, we see something at the last minute that we don't like the look of that makes us think twice about buying.
There’s only one thing you want as a marketer, and that's grabbing the attention of your customers with your ROI in mind. With a popular platform like WhatsApp Business, the reach and engaging nature of the channel are a great place to start. But how do you truly stretch your marketing budget to see better results? By using data to your advantage!
AI innovations in customer service are emerging more rapidly than ever before, especially with the latest addition of Agentic AI and it’s AI Agents. We spoke with Roel Jansen, our Head of Commerce of our Engagement Platform, on how these AI advancements are transforming customer interactions and enhancing the experience. With Roel's expertise and vision, discover the future of customer service and what it means for businesses today. Whether you're an AI enthusiast or just curious about the future, you won't want to miss these engaging insights!
AI agents are your virtual helpers. Digital employees designed to perform specific tasks within an agentic AI framework. What type of tasks? Pretty much anything you can think of, from analysing data, writing emails, automating cancel or renewal processes, creating tickets, and so on and on and on. But how do you create these AI agents?
Looking for a smart and capable employee that never sleeps? A little helper that can take over all your menial and repetitive tasks to make your life a little easier? One that will continuously learn and improve itself to keep assisting you the best it can? This may sound like a dream (and an unrealistic one at that), but it's much closer to reality than you might realise! Discover agentic AI!
A contemplation on CM.com in the era of AI agents.
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