Reply from Doika
Thank you for your review! We’re happy to hear that you’re satisfied with our service. We look forward to welcoming you again in the future. :) For now, enjoy your wheelie bin cover!
Doika Reviews 153
•
4.4
Companies on Trustpilot can’t offer incentives or pay to hide any reviews.
Company details
About Doika
Written by the company
Over Doika: Jouw Specialist in Exclusieve Tuinartikelen en Buitenproducten
Bij Doika vind je een breed assortiment aan tuinartikelen, zoals brievenbussen, stijlvolle plantenbakken en praktische dierenverblijven, waaronder kippenhokken en volières. Daarnaast bieden we exclusieve vuurschalen, buitenverlichting, tuinmeubilair en nog veel meer om je tuin of terras compleet te maken.
Waarom kiezen voor Doika?
- Exclusief assortiment: Onze tuinartikelen en buitenproducten zijn uniek en bijna nergens anders te verkrijgen, perfect om je buitenruimte te verfraaien.
- Grote producten voor grote projecten: Of je nu zoekt naar opvallende tuinmeubels of praktische oplossingen zoals brievenbussen en dierenverblijven, wij hebben de juiste tuinartikelen in huis.
- Gratis verzending vanaf €40: Voor bestellingen boven €40 betaal je geen verzendkosten.
- 90 dagen zorgeloos retourneren: Niet tevreden? Je kunt tot 90 dagen na aankoop zonder zorgen retourneren.
- 24/7 klantenservice via chatbot: Onze slimme chatbot is dag en nacht beschikbaar om al je vragen te beantwoorden.
- Spaarpunten voor kortingen: Verdien punten met elke aankoop en spaar voor kortingen op je volgende bestelling.
- Snelle en betrouwbare levering: Dankzij onze betrouwbare partners in België, Nederland en Duitsland zorgen we voor een snelle levering van je tuinartikelen en producten.
- Duurzame materialen: Onze producten, zoals de populaire cortenstalen plantenbakken en vuurschalen, zijn gemaakt van hoogwaardige, duurzame materialen.
Ontdek ons exclusieve assortiment tuinartikelen en buitenproducten en bestel vandaag nog. Doika staat voor kwaliteit, service en unieke producten die jouw tuin of terras naar een hoger niveau tillen!
Onze Garanties
Bij Doika bieden we verschillende garanties om jouw aankoop zorgeloos te maken. Geniet van 90 dagen zorgeloos retourneren, gratis verzending vanaf €40, en de zekerheid van snelle, betrouwbare levering. Onze producten zijn gemaakt van duurzame materialen, en bij vragen staat onze 24/7 klantenservice voor je klaar via de slimme chatbot.
✔️ Gratis bij je bezorgd vanaf 40 euro
✔️ 24/7 Klantenservice
✔️ Zorgeloos terugsturen tot 90 dagen
✔️ Spaar punten en ontvang kortingen
✔️ 24/7 Klantenservice
✔️ Zorgeloos terugsturen tot 90 dagen
✔️ Spaar punten en ontvang kortingen
Contact info
Vonderstraat 6, 3900, Pelt, Belgium
- [email protected]
- doika.be
4.4
Excellent
153 reviews
Replied to 87% of negative reviews
Typically replies within 24 hours
Invited
You raised the price for garden lamps…
You raised the price for garden lamps in 8 weeks for 50€ for me not understandable
Date of experience: 17 September 2024
Reply from Doika
Thank you for your feedback. We understand that price increases can be frustrating, and we apologize for any confusion this has caused. The price rise for the garden lamps is due to increasing costs from our suppliers, which unfortunately are sometimes beyond our control. However, we always strive to keep our products accessible and are continuously looking for ways to offer competitive prices.
As a thank you for your loyalty, we’d like to offer you a personal discount on your next purchase. Please feel free to reach out to us at [email protected], and we’d be happy to assist you further!
door keys replaces free of charge
A doorkey of my new mailbox broke in two because of my clumsiness, but Doika send me two spare keys free of charge. Super!
Date of experience: 17 September 2024
Reply from Doika
Thank you for sharing your experience! We’re happy to hear that we were able to assist you quickly with the replacement keys. Our goal is always to provide the best support to our customers. If you ever need anything else in the future, don’t hesitate to reach out!
Customer service experience
Although we initially faced some difficulties with receiving our order, the team was incredibly responsive once we got in touch. Jurgen, one of their agents, called me back immediately and a few times after that to find a solution for us. He processed the refund on the same day, and despite this, the item ended up shipping anyway. We received it the next day, and Jurgen kindly gave us one of the items for free to make up for the inconvenience.
While the initial communication wasn't as quick as we hoped, the exceptional service we received more than made up for it. It's reassuring to know that they truly care about their customers and are willing to go the extra mile to resolve issues. Thank you, Doika, for turning this experience around!
Date of experience: 17 July 2024
Great service!
There was an issue with the delivery service and Doika contacted the company for me to find out where the order was. Great service!
Date of experience: 30 April 2024
Good quality
Good quality, quick delivery, friendly and speedy communication when questions!
Perfectly Happy
Date of experience: 15 August 2023
Excellent product / delivery
Date of experience: 29 December 2022
there were no problems
Date of experience: 27 November 2022
Excellent service
Excellent service. Very quick to reply to emails. Easy to order. Product arrived very quickly.
Date of experience: 13 July 2022
Verified
Much later delivery than promised on…
Much later delivery than promised on the web-site. Very pore communication. Eventually did get what we ordered (product is as expected and of good quality). But it took 5 week (!) instead of the 2-5 working days as mentioned on the web-site!
Date of experience: 09 July 2021
Reply from Doika
Dear
Thank you very much for your review.
Annoying to hear that the communication could be better. We will work on this. Unfortunately the raw material shortage caused extra delay, this was unfortunately beyond our control, but this problem has been solved in the meantime.
If there is anything we can do to help, please let us know!
Regards
Jurgen (Doika BV)
Verified
La lettrebox nést pas arrive
Date of experience: 12 April 2021
Reply from Doika
Bonjour,
Merci pour votre commentaire. Nous sommes désolés d'apprendre que vous nous donnez une évaluation à 1 étoile, alors que vous avez commandé une boîte aux lettres sur mesure et un rangement en bois. Nous avons indiqué dès le début que cela prendrait plus de temps.
Vous nous avez également envoyé un courriel et nous vous avons répondu le jour même.
Nous sommes désolés de ne pas avoir encore livré, mais malheureusement, les produits personnalisés prennent simplement plus de temps que les modèles standard.
Si vous avez des commentaires, vous pouvez toujours nous joindre au : +32492823948.
Bien à vous
Jurgen (Doika)
Verified
Very good service very good product.
Date of experience: 07 April 2021
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.