Tanuja Randery

As AI continues to mature, its potential to enhance human capabilities is becoming increasingly apparent. However, with that immense potential, comes significant responsibility. Nigel Vaz, our CEO, weighs in with his perspectives on the potential, risks and concerns around AI. In this The Economic Times piece, he explains why adapting with continuous change, prioritizing ethical development, human-centered design and an orientation towards non-stop learning is the way forward for organizations looking to up their AI game. PS: Don’t miss Nigel at The Economic Times World Leaders Forum today, where he shares tips on how to navigate the AI era with purpose, drive innovation, and maintain ethical integrity. Read the full story. #AI #ThoughtLeadership

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Culture at the Heart of Business Transformation Last week, we enjoyed hosting customers & partners at World Forum London and EXECUTIVE CIRCLE where we explored how to put AI to work. Seeing so many make new connections and share experiences underlined to me how important it is to continue to find ways to share progress and experiences.     In the newest episode of our ServiceNow EXECUTIVE CIRCLE podcast, Gina Gill, Chief Strategy Officer at the Central Digital and Data Office (CDDO) for the UK government, discusses how tech transformation provides an opportunity to reevaluate strategic vision, values, and employee skill sets. She emphasises aligning culture with your digital investments to drive outcomes that benefit both employees and citizens.    As I shared at last week’s event, #AI plays a pivotal role in unlocking opportunities to improve efficiency and productivity. But it’s not just about technology—modernisation of processes and cultural change must go hand-in-hand. Gina highlights the importance of cultural transformation within the civil service to fully integrate digital processes across public services.    Listening as I took off for our Santa Clara HQ, I learnt how Gina is putting people, purpose, and customer experience at the heart of your transformation can unlock new growth and efficiency. Let me know what you think by listening here:  https://lnkd.in/e4QDRwzn #DigitalTransformation #TechInnovation #AIinGovernment #CustomerExperience #CultureShift 

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🚀 Exciting News in AI! 🚀 The UK government has unveiled Matt Clifford AI Opportunities Action Plan, a comprehensive strategy to position Britain as a global leader in artificial intelligence. Key highlights include: AI Growth Zones: Establishing special zones to accelerate AI development and attract investment. Supercharging Computing Power: Significant investments to expand the UK's AI supercomputing capacity, enabling groundbreaking research and innovation. Talent Development: Training tens of thousands of AI professionals and enhancing university programs to ensure a skilled workforce ready to drive the AI revolution. Public Service Transformation: Leveraging AI to improve healthcare, education, and public administration, enhancing services for all citizens. This ambitious plan aims to boost economic growth, create jobs, and ensure the UK remains at the forefront of AI innovation. It's an exciting time for technology and innovation in the UK! #AI #Innovation #UKTech #ArtificialIntelligence #FutureOfWork

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BT Group create Strategy and Change unit with a seat on the ExeCo headed on an interim bases by a McKinsey & Company Partner.... This move underscores the crucial relationship between strategy and change, essential for achieving not just meaningful, but sustainable transformation. I have long argued that relationship between strategy and change is vital when you are you trying to achieving not just meaningful transformation but sustainable transformation. A well-defined strategy alone is not enough; effective execution through robust change management processes is equally vital. By combining #Strategy & #Change, BT Group emphasises the importance of clear communication, stakeholder engagement, and organisational agility in navigating successful, complex transformations - a challenge many organisations struggle to address. Here's why aligning Strategy and Change Management is such a powerful move: 1️⃣ Integration of Vision and Execution: This alignment ensures strategic objectives are actionable and effectively executed across the group. 2️⃣ Minimising Resistance to Change: Consistent messaging fosters employee buy-in and engagement at all levels, mitigating resistance effectively. 3️⃣ Optimising Resource Allocation: Better alignment ensures investments support strategic goals and defined outcomes. 4️⃣ Enhancing Organisational Agility: Integration drives prompt responses to market dynamics, customer needs, and emerging opportunities. 5️⃣ Sustaining Transformational Efforts: Ongoing change management efforts reinforce new behaviours and align actions with strategic goals, ensuring sustainability. BT Group's move goes beyond rhetoric; it operationalises the interdependency between strategy and change management. As someone who has held a global leadership position as Chief Transformation Officer, I understand the challenges of bridging the gap between strategy and execution. This alignment addresses this challenge, reducing waste and maximises the impact of change initiatives.

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"There’s a big difference between restructuring and transformation. Transformation, to my mind, is more ambitious. It’s taking the company from point A to point B, where getting to point B opens more potential for the company." - Tufan Erginbilgiç, CEO of Rolls-Royce. Shortly after assuming the role of CEO at Rolls-Royce in January 2023, Tufan Erginbilgic, embarked on a mission to tackle the company's challenges head-on. Facing dwindling profits and navigating the aftermath of the COVID-19 aviation downturn, Erginbilgiç prioritized a strategic overhaul to pave the way for a new era of growth at the 120-year-old manufacturer. Drawing from his extensive experience as a former bp executive, Erginbilgiç implemented crucial measures such as business unit reorganization, contract renegotiation, and cost-cutting initiatives. However, he understood that a successful turnaround required more than just strategic changes—it necessitated a fundamental shift in the company's culture. In a recent interview with McKinsey & Company's senior partner Michael Birshan, Erginbilgiç emphasized the importance of distinguishing between restructuring and transformation. For him, transformation goes beyond mere changes; it involves propelling the company from one point to another, unlocking new potentials along the way. To learn more about CEO Tufan Erginbilgiç's insightful approach to corporate transformations, check out the full conversation here: #RollsRoyce #CorporateTransformation #BusinessLeadership #Strategy #Innovation

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Join us on May 15 as we walk you through the benefits of moving from on-premises to the cloud, with different possible migration paths forward depending on your business needs, such as prioritising stability, speed, cost, and scalability. Register now to learn how to get started with your Google Cloud migration in only 30 minutes ↓ https://lnkd.in/dzS_m_az

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BT is partnering with ServiceNow to turn bold AI thinking into business transformation. With AI Ops, powered by ServiceNow, BT can now: - deploy AI to predict and prevent outages before they happen - cut resolution times from 4.7 hours to less than a minute - AI-generated case summaries cuts the time spent on paperwork by 55%- 125 different service management platforms, 85 monitoring systems, 56 IT service management tools and 76 processes are now integrated into one unified intelligent platform Learn how: http://spr.ly/6040UcKCi #ai #business #transformation

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As we have seen with previous technological revolutions, AI is disrupting the workforce, yet the overall effect will be a net gain in employment, driven by a boom in the IT sector. For business leaders, this new era offers huge opportunities to drive efficiency, with AI helping organisations and their employees work smarter and more productively, while simultaneously creating unprecedented business value. I shared my view with Technology Reseller Magazine & Website, in this piece here below: https://lnkd.in/dwGjwiwT

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Today is my first day as CEO, Microsoft UK. I’m really looking forward to meeting as many people as possible across the UK. My focus will be on helping our customers and partners maximise their use of our generative AI tools, thereby driving innovation, boosting productivity, and kickstarting economic growth in the UK. Underpinning all this will be a firm adherence to our responsible AI principles and an almost obsessive attention to detail when it comes to security across all areas of our business. Let’s get going! #MicrosoftUK #Leadership #BusinessPriorities #DigitalTransformation #AI

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CESI, a global leader in engineering consulting and testing for the power industry, leverages Salesforce to streamline complex sales and operational processes. By integrating Salesforce tools such as Sales Cloud, Service Cloud, and MuleSoft, CESI has enhanced collaboration across global teams, improved project management, and accelerated decision-making. This digital transformation helps CESI drive sustainable innovation, manage resources more efficiently, and deliver better customer experiences. Learn more about how CESI is transforming the energy sector here: https://lnkd.in/eQQGtU5u

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Improved customer communications and engagement sets-up Scottish Water for success. Find out how Capgemini and Microsoft technology supported Scottish Water with improving their customer communications here: https://lnkd.in/dwKfaZvN #CustomerInsights #ScottishWater #EnergySector

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Per Microsoft's research on GenAI within the Retail and Consumer Goods sector, there are three key areas that drive maximum impact and value. These areas include (1) content and product marketing, (2) internal knowledge management, and (3) customer conversational experience. By focusing on these areas, businesses can optimize their use of GenAI and enhance their overall value proposition. #GenAI #ConversationalX #Content #value #Retail #ConsumerGoods

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To get a full understanding of UK’s Corporate landscape we have created the UK500, a composite of UK companies with substantial operations domestically, globally, or both, including public firms, private firms and UK subsidiaries of international firms. My colleagues Tunde Olanrewaju, Managing Partner for McKinsey's UK, Ireland and Israel, and Andrew Goodman, Senior Partner, shed light on themes that unite many outperformers across the UK500. Read more here ➡️https://lnkd.in/dhWpqW2n

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🌍 Navigating the Path to Carbon Neutrality: Reflecting on a Transformative Workshop Experience 🌱 Last week, alongside my colleague Corinne Hirzel-Andréan, I had the opportunity to participate in a captivating workshop focused on one of the most pressing issues of our time: carbon footprint.   The workshop, aptly named "2tons," refers to the 2 tons of CO2 emissions per year per person that each individual must achieve by 2050 to comply with the commitments of the Paris Agreement, aiming to keep the increase in global temperature below 1.5 degrees. Reflecting on this, I must admit my carbon footprint is currently much higher... 😔   So, what can I do individually, and what can we do collectively? Within a small, diverse group, we embarked on a collective journey to deepen our understanding of the levers driving the transition towards a low-carbon future.   Through engaging discussions, we envisioned pathways towards achieving carbon neutrality by 2050, evaluating tangible solutions across sectors such as food, transportation, industry, and energy. As the "ecological minister", I proposed measures to develop biogas, inspired by another participant successful transition from charcoal to biogas in his own company.   By adopting a systemic approach, we analyzed the roles of governments, businesses, communities, and individuals in driving meaningful change. As we grappled with the challenges of climate change and inequality, the workshop served as a catalyst for introspection and action. It underscored the urgency of collaborative efforts to forge a more sustainable and equitable world for generations to come. 💪   Let us heed the lessons learned and embark on a collective endeavor to navigate the complexities of the climate crisis. Together, we can pave the way towards a greener, more resilient future. #ClimateAction #Sustainability #CarbonNeutrality 🌍 2tonnes Corinne Hirzel-Andréan @Julianadavis Jean-René Levy @julienclery Do you want to estimate your own carbon footprint? https://lnkd.in/edYZJFSc

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GenAI for Business – a major step forward:  IBM #Granite3.0, the third generation of the Granite series of large language models (LLMs) enables enterprises to pursue frontier model performance at a fraction of the cost – and continues our focus on #OPEN, #TRUSTED, #FIT-FOR-PURPOSE, #HIGHLYEFFICIENT GenAI Granite 3.0 8B Instruct is trained using a novel two-phase method on over 12 trillion tokens of carefully vetted data across 12 different natural languages and 116 different programming languages, The IBM Granite 3.0 release comprises: > Dense, general purpose LLMs: Granite-3.0-8B-Instruct, Granite-3.0-8B-Base, Granite-3.0-2B-Instruct and Granite-3.0-2B-Base. > LLM-based input-output guardrail models: Granite-Guardian-3.0-8B, Granite-Guardian-3.0-2B > Mixture of experts (MoE) models for minimum latency: Granite-3.0-3B-A800M-Instruct, Granite-3.0-1B-A400M-Instruct > Speculative decoder for increased inference speed and efficiency: Granite-3.0-8B-Instruct-Accelerator Details here: Onward….

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Publicis Sapient Deepak Arora, CTO and Head of Engineering, MENA, shares how to deploy Gen AI solutions at scale without spending excessive time and money assembling tools and solutions from various vendors. Read more here: @AWSPartners #GenAI #LLMOps

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🔍 Preventing Incoherent and Incongruent AI Optics with the 7 C-Suite Lenses 🔎 Jazz Rasool, Director, AI Coaching Alliance A presentation at the 7th Digital Leaders Week UK Conference 18th October 2024 11.30am-12.30am UK/London Time. Book at: https://lnkd.in/eBuQ6taJ When a business chooses to adapt to the effects of Artificial Intelligence on their operations or chooses to Adopt AI to enhance its operations, it must first get the optics right in communications with shareholders, customers or stakeholders. A business could focus on simply demonstrating Competence through Coherence based generation of Content for marketing or internal engagement. It might focus more on getting the Context right focusing on ethical, inclusive and Compliance based rollout of tools and technologies as well as ensuring programs have Congruence with the business's vision, values, mission and objectives. Whatever approach it takes to sell its strategy it will have to answer to the Culture of the organisation. The way a business prioritises these 7 lenses -of Culture, Context and Content as well as Compliance, Congruence, Coherence and Competence, will determine the optics of how the business is perceived in it's credibility and capability as well as the commercial acumen of executives in C-Suite roles. So, what strategies are there for putting out the right optics based on these lenses? What are the consequences of choosing a configuration of lenses for a particular desired scope, scale and sophistication of AI Adaptation or Adoption? How can this prevent internally and mutually incoherent and incongruent policies being implemented for AI, Ethics, Diversity as well as ESG? What are the dangers and the dividends?

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AI's Impact on Business: Leaders from IKEA, Coursera, ServiceNow & Publicis Sapient Share Insights This article explores how CEOs from various industries view AI's impact on their companies. There's a mix of perspectives, with some leaders optimistic about AI creating jobs and others cautious about data privacy. Overall, AI is seen as a transformative tool for customer service, education, and product development. #ai #leadership #futureofwork https://lnkd.in/gvSwx7ar

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