Kayleigh Bull

The Government have published a Green Paper setting out their vision for a modern Industrial Strategy - a "credible, 10-year plan to deliver the certainty and stability businesses need to invest in the high growth sectors that will drive our growth mission". This is a public consultation that will inform the development of the new Industrial Strategy, the Government's proposed plan to ease the investor journey and create long term, inclusive, secure and sustainable growth. The final Industrial Strategy will be published in Spring 2025, alongside the multi-year Spending Review.  #IndustrialStrategy #GreenPaper #Growth https://lnkd.in/e5HNv7F9

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We are pleased to announce Harvey Nichols’ successful go-live on the Salesforce Data Cloud platform. Harvey Nichols, the UK’s leading luxury retailer, has again partnered with OSF Digital to enhance operational efficiency, customer engagement, and conversions with a unified system supporting peak-season transactions. “We have been working towards a greater level of insight and personalization for some time. Working in partnership with OSF Digital and Salesforce has enabled us to achieve this goal, which will not only further personalize our customer experience but also improve efficiencies and future-proof our systems. We are already starting to leverage these capabilities as we go into peak trade thanks to the fantastic team effort throughout the project”, said Annabel Thorburn, Ecommerce Director, Harvey Nichols. Read the full story here: https://lnkd.in/ewFqssjr #SalesforceDataCloud #OSFDigital #CustomerEngagement #DigitalTransformation

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We are pleased to announce Harvey Nichols’ successful go-live on the Salesforce Data Cloud platform. Harvey Nichols, the UK’s leading luxury retailer, has again partnered with OSF Digital to enhance operational efficiency, customer engagement, and conversions with a unified system supporting peak-season transactions. “We have been working towards a greater level of insight and personalization for some time. Working in partnership with OSF Digital and Salesforce has enabled us to achieve this goal, which will not only further personalize our customer experience but also improve efficiencies and future-proof our systems. We are already starting to leverage these capabilities as we go into peak trade thanks to the fantastic team effort throughout the project”, said Annabel Thorburn, Ecommerce Director, Harvey Nichols. Read the full story here: https://lnkd.in/e-uuw2iY #SalesforceDataCloud #OSFDigital #CustomerEngagement #DigitalTransformation

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Come and meet us at the show :-) See the great video below to know more about TripStax !!! #TripStax #Businesstravel #BusinessTravelShow2024

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Super conversation with Paul Skeldon moderating at RetailX as we explored what it is the Top 500 retailers do to be so successful. Found my fellow panellists to be rather spectacular to be quite frank. Really impressive individuals Angus Hayman and Marc Allsop from Akeneo: The Product Experience Company and Rokt. I recommend giving the Top 500 report a read ... it surfaces some exceptional habits that ambitious retailers and sellers should consider if they wish to grow and evolve their businesses ... from balancing the customer, costs and the environment to deploying technology where it counts and making the most of your presence to cut through the noise to considering the rising relevance of marketplaces. Here at Linnworks we will continue to advocate for Connected CommerceOps to help expand, automate and control your business.

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In the latest case study by Enabley, we explore how digitizing helped MHFA England® navigate the difficult pandemic period and prosper thereafter. See why they chose Enabley to help bring them online, and why we continue to make training easy for their members.

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With 80% of customers now expecting tailored interactions, this article delves into the strategies retailers should adopt to enhance personalization, boost engagement, and stay competitive. It explores the challenges of managing high-quality data, the impact of poor data on product recommendations and marketing effectiveness, and solutions for overcoming data fragmentation. Learn how AI-powered chatbots are transforming customer service and discover the delicate balance between automation and human interaction in e-commerce. Explore more on the state of e-commerce in this insightful podcast: [Link to the Podcast] #eCommerce #Personalization #AI #Retail #CustomerService

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Stephanie Cassee is spot on. This is exactly what our customers say, that they have found procurements to be far more successful when there is engagement with suppliers before starting the formal part of the procurement – that way they can better understand the sorts of features and innovations that are available on the market, and which of these can best help them. They can then specify these innovations when the formal part of the procurement is underway, resulting in a solution that better meets the needs of the authority. Councils looking to procure a new EMS, please have a quick look at this short article by my colleague.

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📰 NEWS: 'Leading buy-and-build platform Your.Cloud expands into UK through the acquisition of HDUK' With over 7,500 users, HDUK is the leading provider of hosted desktop solutions for the accountancy sector in the United Kingdom. The acquisition represents the first step for Your.Cloud in the UK and an important new milestone in its journey to become the #1 MSP in Europe. To read the full article, click the link 🔗 https://lnkd.in/eackMcPN #MSPChannelInsights #MSP

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🌍 In today’s ever-changing market, Tesedi Global is empowering resellers to navigate uncertainty and drive success. Hear from George as he shares his insights on tackling market challenges and embracing sustainable solutions Read the full interview here 👉 https://lnkd.in/eWck4ydm

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The countdown is on for Computing UK's IT Leaders Summit! In just one month, IT leaders from across the UK will come together in London to discuss industry challenges and create solutions. Want to join them? Register for free here: https://bit.ly/3Anoga7. #ITLeadersSummit

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As summer approaches, sales of orange 🍊 wine across Britain have jumped - with some retailers seeing a 99% increase 📈 in demand. Such increases also mean sharp upticks in customer enquiries in the contact centre 📞 - and, as cookware 🥘 brand Meyer Group found, innovative digital solutions are essential to offer customers a choice of channel, respond to enquiries in a timely manner, automate interactions where appropriate - and supercharge customer satisfaction 👍 scores as a result. Learn how Meyer Group's deployment of Verint Messaging (part of the Verint Customer Engagement Cloud Platform) boosted CSAT from 45% to 95% 👇 #CX #Retail #Messaging #CCaaS #OpenCCaaS #DigitalFirst #ChannelShift #Innovation #CSAT

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✅15% boost in spending frequency 📈 22% ATV growth 🚀37% reward redemption increase This is the growth Harvey Nichols registered after OSF developed its upscaled loyalty solution. With a Salesforce multi-cloud approach, connecting Marketing and Service Clouds to their new Loyalty Management solution, OSF Digital empowered the luxury retailer to keep customers engaged and loyal. Curious about the full success story? 📖 Read it here: https://lnkd.in/g-HvcXut #CustomerSuccess #CustomerLoyalty #LoyaltyManagement #CustomerExperience

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🌟 Day 2 of the Google Cloud Summit just got better! 🌟 Join Nigel Craven & Mark Skowronski of Morrisons as they present a Morrisons Case Study: Accelerating Actionable Data at Scale with Striim & Google Cloud. Joining them is Striim's Adam Fox. 🗓 Thursday, October 10th ⏰ 12:30 PM - 2:00 PM 📍 Dockers Inn Pub Come for the insights, stay for the lunch! 🍽 Sign up now to save your spot: https://lnkd.in/eZE6jTTc #GoogleCloudSummit #Striim #DataTransformation #LunchAndLearn

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We know how important it is for your team to understand the state of investing today, whether that be through device usage data, ISA insights, or how the market is growing. Now in its 8th year, with the Online Investing Report we have continued to track over 35 providers in the market, sourcing insights from 6,486 UK adults, 3,000 DIY Platform Investors and 6 years of market data and consumer research. Our report has dedicated sections on market trends and growth forecasts to support business planning, acquisition plans and engagement insight. The Online Investing Report 2024 is available now. Get in touch and find out how the Investing Report can support your growth, engagement, servicing and regulatory plans. https://lnkd.in/ekR9fSH2

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Looking forward to attending Futurescot DigitalScotland 2024 tomorrow and learning lots more about how the public sector is leveraging smart data to deliver genuine improvements to citizens' lives. #ds24 #smartdata #digitalgovernment

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Wondering about the Autumn Budget for your business? Take a look 👇

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Transform your organisation with practical insight, tips, and expertise with our latest Tech Connect Buyer’s Guide. With services expertise, hardware and software solutions, the guide has everything you need to drive success in your organisation. Start reading now.

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