Johann Diaz

Johann Diaz

Farnborough, England, United Kingdom
6K followers 500+ connections

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About

**𝘋𝘪𝘨𝘪𝘵𝘢𝘭 𝘚𝘦𝘳𝘷𝘪𝘤𝘦 𝘓𝘦𝘢𝘥𝘦𝘳 | 𝘌𝘹𝘦𝘤𝘶𝘵𝘪𝘷𝘦 𝘈𝘥𝘷𝘪𝘴𝘰𝘳 |…

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Activity

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Experience

  • HM Revenue & Customs Graphic

    HM Revenue & Customs

    London Area, United Kingdom

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    Farnborough, England, United Kingdom

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    Farnborough, United Kingdom

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    London, England, United Kingdom

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    Farnborough, England, United Kingdom

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    London, United Kingdom

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    London, United Kingdom

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    London, United Kingdom

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    London, United Kingdom

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    London, United Kingdom; Woking, Surrey

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    London, Woking

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    UK, Ireland, Europe

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    London, United Kingdom

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    Hook

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    London, United Kingdom

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    London, United Kingdom

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    London, United Kingdom

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    Nottingham

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    London, United Kingdom

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    UK

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    Swindon, United Kingdom

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    Bristol, United Kingdom

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Education

  • Henley Business School Graphic

    Henley Business School

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    Activities and Societies: Chair of the UK Alumni Association (to Dec 2010) Member of the International Alumni Council Member of the Henley Business School Alumni Board Chair of E-Business Group (title would now probably translate to Digital Business Group)

    Dissertation in 'IT Outsourcing for Small and Medium Enterprises (SMEs)' 1999.

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Licenses & Certifications

Volunteer Experience

  • Kennel Lane School Graphic

    Co-opted Governor (previously Parent Governor)

    Kennel Lane School

    - 8 years 11 months

    Education

    This is one of the most rewarding experiences of my life - the opportunity to help the dedicated, hard-working staff team of a special education needs (SEN) school catering for young people struggling to gain a foothold in our competitive, somewhat intolerant world, through no fault of their own. To see them celebrate every small achievement and continue to develop and learn is by far, the best experience anyone could hope for. Come and join me!

  • Henley Business School Graphic

    Chair of UK Alumni Association

    Henley Business School

    - 4 years 8 months

    Education

    Appointed Chair of newly merged Henley Business School having previously served on International Alumni Advisory Board of Henley Management College.

  • Organist

    Our Lady & St Dominic's Church

    - Present 20 years 2 months

    I feel very blessed to have the wonderful opportunity to create and share music with my fellow church-goers on a regular basis.

Publications

  • Service Integration (SIAM) - Do It Yourself or Outsource?

    ServiceNow

    Shouold you outsource your Service Integration (SIAM / MSI) function or try and set it up yourself?

    See publication

  • Service Management is Dead....Long Live The Management of Service

    itSMF Capgemini

    Mythbuster - IT did not create Service Management.
    IT Service Management jobs will go.

    See publication

  • Service Management or Service Integration - what's in a name?

    itSMF Capgemini

    Service Management or Service Integration (SIAM) - what's the difference?

    See publication

  • Service Management or Service Integration - what's in a name?

    itSMF conference 2014, London

    Organisations around the world are struggling to cope with the technology drivers around cloud, mobile, social and big data. This is forcing an accelerated transformation agenda toward 'digital'​ business models incorporating cloud-based solutions and 'everything-as-a-service'.

    The twin challenges of enabling business growth by delivering new business solutions & services, balanced with decreasing internal budgets, require innovative strategies to increase efficiency and reduce costs in…

    Organisations around the world are struggling to cope with the technology drivers around cloud, mobile, social and big data. This is forcing an accelerated transformation agenda toward 'digital'​ business models incorporating cloud-based solutions and 'everything-as-a-service'.

    The twin challenges of enabling business growth by delivering new business solutions & services, balanced with decreasing internal budgets, require innovative strategies to increase efficiency and reduce costs in the back-office (service delivery), whilst investing in and re-inventing in the front-office (consumer engagement).

    CIO’s can tackle this challenge in a number of different ways. But perhaps the flavour of the month is now to talk about Service Integration or Multi-Supplier Integration.

    This ‘new’ model brings a greater focus on achieving business outcomes through joined-up, end-to-end service delivery & management. But is it really different to what we all are used to in the world of Service Management transformation?

    Perhaps by examining these two approaches to the same business challenges you can explore what the differences really are and develop an approach which works best for your organisation.

  • 7 Key Success Factors of SIAM (Service Integration) Transformation

    ServiceNow

    7 Key Success Factors to ensure successful SIAM (Service Integration) Transformation

    See publication

Organizations

  • Association of MBAs

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    - Present

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