Future Travel Experience

Future Travel Experience (FTE) is delighted to announce that Albert Jan Prevoo, Director Aviation Innovation at innovation consultancy nlmtd, is the new Captain of the FTE World Ancillary & Retailing Working Group. Across a distinguished 30-year career, Prevoo has held senior roles at KLM Royal Dutch Airlines focusing on retailing and media, as well as key business development positions at Kappé Schiphol and EPAM Systems. This strong airline/airport retailer/technology background means he will bring a holistic view to the WARWG, which has evolved from an airport retail working group to a wider ancillary & retailing focus that, importantly, brings airlines, airports, retailers, brands and other key commercial partners together. Read the full story >> https://lnkd.in/eBNdNj-r Daniel Coleman Kappé International NV #FTEWARWG #airlines #airports #aviation #customerexperience #passengerexperience

Travellers increasingly expect end-to-end personalisation at every step of their journey. As technology evolves, customers expect their travel experience to adapt and evolve in a way that is intuitive, contextual and seamless. Indeed, personalisation features in FTE’s ‘12 technology and CX trends that can enhance airline and airport operations in 2025’. In part 1 of our focus on personalisation, we explore how 5 airlines – Lufthansa, Delta Air Lines, Riyadh Air | طيران الرياض, Cathay Pacific and JetBlue – are focusing on taking personalisation to the next level. Read the full story >> https://lnkd.in/ecv_XB2t Bjoern Becker Lufthansa Group Vivian Lo Ed Bastian Anton Vidgen Jayne O'Brien #airlines #aviation #customerexperience #passengerexperience #personalisation

📣 London Gatwick, Aeroporti di Roma, Oman Air and Keflavík Airport (KEF) join speaker line-up for APEX FTE EMEA, Ancillary & Retailing – 10-12 June, Dublin FTE is excited to return to Dublin – the “Silicon Valley of Europe” – with a mega-event designed to inspire global attendees on the latest digital, customer experience, and commercial strategies. The co-located APEX FTE EMEA and Ancillary & Retailing shows, taking place on 10-12 June, will bring together leaders from across the industry to shape the future of travel. We are delighted to announce the latest confirmed airline and airport expert speakers, including: • Jonathan Pollard, Chief Commercial Officer, London Gatwick • Giovanni Gennaro, Head of Open Innovation, Aeroporti di Roma • Surya Kuchibotla, VP eCommerce, Ancillary & Retailing, Oman Air • Guðmundur Daði Rúnarsson, Chief Commercial & Airport Development Officer, Keflavík Airport (KEF) The event is free for airlines, with discounted rates and early bird offers available for airports and vendors, making it the perfect opportunity to connect, learn, and innovate. 🔗 Register today: https://lnkd.in/dfws2mV 👀 Stay tuned – our full conference agendas will be announced soon! APEX (Airline Passenger Experience Association) #FTEEMEA #FTEAncillaryRetailing #airlines #airports #innovation #digitaltransformation #commercial #ancillary #InnovatetoElevate

Protect Group – new Gold Sponsor and Exhibitor announced for the co-located APEX FTE EMEA and Ancillary & Retailing events, taking place in Dublin on 10-12 June 2025. Do you have a solution that can help to improve and simplify passenger experiences and business performance? Contact us for exhibition or sponsorship opportunities >> https://lnkd.in/eTSPGciN Register for APEX FTE EMEA and APEX FTE Ancillary & Retailing – one registration provides access to both events >> https://lnkd.in/dfws2mV Nick Ashton Britta Dahms #APEXFTEEMEA #APEXFTEAncillaryRetailing

Hamad International Airport – a Corporate Partner of the FTE Digital, Innovation & Startup Hub – has announced the launch of autonomous vehicle trials within its airside operations. The trials are in collaboration with Qatar Aviation Services and Qatar Science & Technology Park. Read the full story >> https://lnkd.in/eYm9uGzP Hamad Al-Khater Murat Nursel Jack Lau #FTEInnovationHub #airports #aviation #customerexperience #passengerexperience #AutonomousVehicles

Lufthansa – a Partner of the FTE Baggage Innovation Working Group – is further expanding its premium service for passengers. In cooperation with the technology provider Airportr Technologies, Lufthansa is now offering all travellers departing from Frankfurt a new and innovative baggage collection and check-in service. Heiko Reitz, Chief Customer Officer, Lufthansa Airlines: “We aim to continuously improve the overall travel experience of our guests and further expand our premium services – both during the flight and on the ground.” Read the full story >> https://lnkd.in/edF8usb3 #FTEBIWG #airports #aviation #customerexperience #passengerexperience

📣 Astrobotic CEO to deliver keynote on lunar landing mission at FTE World Innovation Summit (13-15 May, Pittsburgh) Pittsburgh-based Astrobotic is at the forefront of advancing space exploration and technology development. In this exclusive keynote at the FTE World Innovation Summit, John Thornton, CEO and Co-Founder of Astrobotic, will share how his company aims to become the first commercial company to land on the moon through Griffin Mission One. Under his leadership, Astrobotic has grown into the world’s leading lunar logistics company, securing over $600m in NASA contracts and delivering cargo to the Moon for governments, universities, and private enterprises. This follows recent keynote announcements from British Airways CEO and Alaska Airlines' Director of Innovation, reinforcing the Summit's focus on groundbreaking travel and tech advancements. Don't miss out – register today: https://lnkd.in/dD5cdCgE Pittsburgh International Airport #FTEWorldInnovationSummit #airlines #airports #innovation #advancedtechnology #futureairports #sustainability #AI #space #Pittsburgh

London Luton Airport – a Corporate Partner of the FTE Digital, Innovation & Startup Hub – has extended the hours for its free Prebook Security service that allows passengers to skip security queues by reserving a 30-minute slot ahead of their arrival at the airport. Read the full story >> https://lnkd.in/eKAi8C9r Neil Thompson Clare Armstrong #FTEInnovationHub #airports #aviation #customerexperience #passengerexperience

EVA Airways Corp. has unveiled its fourth-generation Premium Economy Class seats with a seat pitch of 42 inches. It is the first time the airline has introduced the new Premium Economy Class on the Boeing 787-9. The airline aims to offer a refined and comfortable cabin experience, strengthening its three-class service offerings. Clay Sun, President, EVA Air: “The fourth-generation seats retain the core philosophy of previous generations while enhancing comfort, fashion, and functionality, showcasing our commitment to service innovation and attention to detail.” Read the full story >> https://lnkd.in/eHHQhGss #airlines #aviation #customerexperience #passengerexperience

Rezcomm – new Bronze Sponsor announced for the FTE World Innovation Summit, hosted by Pittsburgh International Airport on 13-15 May 2025. Building on the successful collaboration between FTE and Pittsburgh International Airport for the Aviation & Robotics Summit in 2023 and 2024, the FTE World Innovation Summit will bring together over 400 air transport industry innovators for a three-day interdisciplinary series of conference sessions, interactive workshops, innovation tours, and networking opportunities, all taking place in Pittsburgh. This worldwide summit will unite inventive minds to tackle aviation’s biggest challenges, explore PIT’s Terminal Modernization, and uncover the city’s vibrant tech and innovation landscape. Contact us to discuss sponsorship opportunities >> https://lnkd.in/ekucNemf Find out more about how to register >> https://lnkd.in/evSvV9jx Sarah Marks #FTEWorldInnovationSummit