AirPods Support
You’re in the right place to get help with your AirPods.
Find your missing AirPods
Find your AirPods or charging case
If your AirPods or charging case are lost, you can help locate them with Find My.
Purchase a replacement AirPod
If you can’t find your missing AirPod or the charging case using Find My, you can purchase a replacement.
Identify
Find your serial number
Learn how to find the serial number of your AirPods, if you need it to check coverage or start a repair.
Learn which model you have
Find out how to identify the generation of your AirPods and the model of your charging case.
Sound
Clean your AirPods
If you’re experiencing issues with sound, your AirPods might need cleaning.
If one AirPod isn’t working
Learn what to do if your left or right AirPod doesn’t play audio.
Take a Hearing Test
Before you can use the Hearing Aid feature on your AirPods Pro 2, you need to take the Hearing Test.
Use Hearing Aid with AirPods Pro 2
Learn how to set up and customize the Hearing Aid feature, including Conversation Boost and Media Assist.
Charging
Charge your AirPods
Learn about battery life and how to keep your AirPods charged.
If your AirPods won’t charge
Try these steps if your AirPods, AirPods Pro, or AirPods Max won’t charge.
Connecting
Connect to your devices
Learn how to connect your AirPods to your iPhone, iPad, Mac, Apple Vision Pro, and more.
If your AirPods won’t connect
You can pair them again, and if they still won’t connect you can restart or reset them.
Service and Repair
My Support
Sign in with your Apple Account to check your coverage status or look up an existing repair.
Start a repair
Tell us what’s going on with your AirPods and we’ll find the right support options for you.
AirPods User Guide
Learn about all the features and how to use your AirPods.
Accidents happen.
AppleCare+ covers them.
Get unlimited repairs for accidental damage protection, priority access to Apple experts, and more.
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Support app
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