Apple TV Support
Subscriptions and purchases
Manage or cancel a subscription, view your purchase history, check your payment methods, and more.
Apple TV app
If you can’t watch or stream videos
There are some things you can try if you can’t stream content over a Wi-Fi or cellular connection.
If you can’t find shared apps and content
Learn what to do if members of your Family Sharing group can’t view your content.
Change subtitles or languages
You can choose audio languages, subtitles, closed captions, and more in the Apple TV app.
Apple TV 4K and Apple TV HD
Set up your Apple TV
Learn how to use the Siri Remote, Apple TV Remote, or your iPhone to set up your Apple TV.
If your Siri Remote or Apple TV Remote isn’t working
Learn what to do if your remote isn’t working as expected.
If your Apple TV isn’t working
There are some things you can try if your Apple TV isn’t working, won’t turn on, or shows a black screen.
If you lost your Apple TV remote
You can find your Apple TV Remote or Siri Remote (2nd generation) or later using your iPhone.
Service and Repair
My Support
Sign in with your Apple Account to check your coverage status or look up an existing repair.
Start a repair
Tell us what’s going on with your Apple TV and we’ll find the right support options for you.
User Guides
Apple TV 4K and Apple TV HD
Learn how to use the Siri Remote, use FaceTime on Apple TV, and more.
Apple TV app
Find out how to manage your subscriptions, watch Apple TV+ Originals, and more.
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