All PayTrace systems are being actively monitored and any issues will be reported here. If you are having trouble and don't see any updates here, please email our support team at [email protected]
Transactional Processing
Operational
Traditional
?
Operational
EMV
?
Operational
Checks
Operational
PayTrace Go App
?
Operational
JSON API
Operational
90 days ago
100.0
% uptime
Today
Virtual Terminal
Operational
90 days ago
100.0
% uptime
Today
Traditional API & Secure Checkout
Operational
90 days ago
100.0
% uptime
Today
Reports - Billing | Invoicing
Operational
Branded Site
?
Operational
Documentation
?
Operational
5-Star Support
?
Operational
Processing Networks
Operational
90 days ago
100.0
% uptime
Today
TSYS (Vital)
Operational
Global Payments (GBL)
Operational
First Data North (FDT)
Operational
NGT TDC (NPT)
?
Operational
Magensa (MAG)
Operational
Payliance TransfusionBOC (CYBR)
Operational
Sage Payment Solutions (EFT)
Operational
EPX
Operational
90 days ago
100.0
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
PayTrace telephone support will be unavailable on Wednesday, April 23rd, from 1 pm to 2 pm PST due to our Client Services team meeting. Email support remains available at [email protected]. I appreciate your understanding! Posted on
Apr 18, 2025 - 11:24 PDT
Resolved -
Our Technology team has resolved the issue, and our sign-in page and website are now functioning at normal speeds. Thank you for your patience and understanding!
Apr 8, 09:34 PDT
Identified -
PayTrace users are experiencing website latency when logging in to our system. Our Technology team was made aware of the issue and has identified the problem. A fix will be going out momentarily. We will provide additional updates when they become available.
Apr 8, 07:46 PDT