Shiji Group

📊 The Shiji Guest Experience Benchmark 2025 is here, offering a data-driven look at the trends shaping the future of hospitality. This year's report goes beyond reviews to uncover key insights that can help you refine your guest experience strategy for 2025 and beyond. By analyzing the current landscape and where it’s headed, we provide the knowledge you need to stay ahead and meet rising expectations.   🌎 Key global findings: 🔹 Review volume dropped by 1.2% globally, despite an 11% increase in tourist arrivals. 🔹 GRI grew for the 3rd year in a row, signaling continued improvement in guest satisfaction. 🔹 Response times are getting faster, now averaging under four days worldwide.   Want to build a smarter guest experience strategy for 2025? Check out some global and regional highlights below and download the full report at the link in the comments! #Shiji #ShijiReviewPro #GuestExperience #ReputationManagement

Booking a meeting room should be as easy as ordering your morning coffee—fast, seamless, and hassle-free. Yet, for many hotels, outdated booking processes slow things down, increasing costs, frustrating staff, and missing revenue opportunities. So, how can hotels move beyond manual workflows and embrace a smarter, more efficient approach? We spoke with Anne Beekman-de Ruiter, Director of Technology Partnerships at Meetingselect to explore how automation is transforming meeting room bookings, improving efficiency, and unlocking new revenue streams. Anne's takeaways: 🔹 Rising costs, staffing shortages, and demand for instant responses make manual meeting room bookings unsustainable. 🔹 Automated booking tools streamline operations, reduce workloads, and accelerate response times. 🔹 Real-time API integration prevents double bookings and optimises revenue opportunities. 🔹 Dynamic pricing helps hotels maximise profitability by adjusting rates based on demand. 🔹 Integrated tools expand market reach and attract corporate clients.   🚀 Discover how automation is reshaping hotel meeting room management at the link in the comments. #shji #shijiinsights #meetingselect #hospitalitytechnology

🇯🇵 The first day of HOTERES Japan is off to an incredible start! We've had a great time connecting with friends, clients, and colleagues, discussing the future of hospitality, and showcasing Shiji PMS at our booth to a rapt audience. With one of Japan’s biggest hospitality events in full swing, we’re excited to continue the conversations. Can’t wait for Day 2 tomorrow—come visit us at Booth 6-A19 and let’s talk hospitality technology! #shiji #hoteres2025 #hospitalitytechnology

🌍 ITB Berlin is only a month away! On March 4th, we’ll be unveiling something big—a brand new day for Shiji. Plus, CEO Kevin King will be taking the stage to share our vision for the future of hospitality technology. Whether you’ll be joining us in Berlin or online, we’d love for you to be part of this moment. Make sure to register for the event today! 🚀 Launching on 4 March 2025 - ITB Berlin • EXPHOTEL Mexico

Exciting news at Shiji! We’re thrilled to announce the promotion of Nikkie Randhawa-Singh to Executive Vice President, Global Operations. With over two decades of experience in hospitality technology, Nikkie has been instrumental in expanding Shiji’s presence across Asia Pacific and the Middle East, building high-performing teams, and driving customer-focused innovation. In her new role, she will oversee global service delivery, major accounts, and the development of a unified global support organization—ensuring we continue to provide world-class service as we grow. Congratulations, Nikkie! We’re excited for this next chapter and the continued impact of your leadership. To read more: https://lnkd.in/ecP7jBNb #shiji #shijiteam #hopsitalitytechnology

🇬🇧 Earlier this month, the Shiji London team gathered for a long-awaited festive celebration. With the Sales and Business Development teams from Barcelona also in town for a strategy meeting, it was the perfect time to come together, catch up, and kick off the year in style. From bowling to karaoke, plenty of strikes made for a fantastic night. A big thank you to everyone who joined—here’s to a successful and exciting year ahead! #shiji #shijiteam #hospitalitytechnology

What role does technology play in delivering a seamless luxury dining experience? In a new interview, José Muiños Tabares de Nava, Director of Food and Beverage at Luxury Tenerife Hotels, shares how choosing the right technology helped streamline service, enhance personalisation, and support long-term growth at the Royal River Luxury Hotel in Tenerife.   José's Key takeaways: 🔹 A secure POS system builds guest trust through encryption and transparent data protection. 🔹 Cloud-based solutions are essential to provide flexibility, scalability, and real-time data access. 🔹 Seamless integration with PMS, accounting, and inventory systems boosts efficiency. 🔹 Training is key—structured onboarding ensures smooth adoption. 🔹 Real-time data drives strategic decisions, enhancing service quality and profitability.   Check out the full interview with José and his advice for fellow hoteliers at the link in the comments. #shiji #shijiinsights #royalriver

🌸 Happy Lunar New Year from all of us at Shiji! 🌸 As we welcome the Year of the Snake, we wish you prosperity, happiness, and success in the year ahead. May this new year bring new opportunities, meaningful connections, and continued growth for all. #shiji #lunarnewyear #yearofthesnake

🌅 The countdown to ITB Berlin is on, and we couldn’t be more excited! It’s a brand new day for Shiji, and you won’t want to miss it. We’re excited to announce that Shiji CEO Kevin King will be taking the stage to share insights about our vision for the future of the company. Whether you’ll be with us in Berlin or tuning in online, we’d love for you to join us on March 4th as we embrace this exciting new chapter. Let’s shape the future of hospitality together!   🚀 Launching on 4 March 2025 - ITB Berlin • EXPHOTEL Mexico #shiji #brandnewday

Looking Ahead: Our Vision for 2025 As we begin 2025, we reflect on a year of growth and innovation while setting our sights on the opportunities ahead. With plans to scale our global operations, enhance our PMS solutions, expand ReviewPro, and strengthen our global payments offerings, we remain committed to delivering transformative solutions for our clients and redefining the future of hotel and travel technology. Read the full message from our Chairman to learn more about our vision and plans for the year ahead: https://lnkd.in/ejh66tnJ Let’s make 2025 a year of innovation, progress, and success—together. 🐉