We will send a link to your email inbox if for example, you reset your password or request remote access through your organization. This link is to make sure the email address you provided is real and belongs to you. By clicking the link, you confirm that you can access the email account.

If a link has expired, it could be due to a few reasons:

1. Time limit: We make the link expire after a certain time to reduce the risk of unauthorized access. It's a security measure to ensure the link is only valid for a limited period.

   The validity time of the link can be from a few minutes to 48 hours, and it will be specified in the screen requesting to check your inbox.

2. Protecting your data: If the link fell into the wrong hands, it could expose sensitive information. Expiring the link limits the chances of a security breach.
3. Activating your account: Setting an expiration time encourages users to verify their email addresses promptly and complete the necessary process within a reasonable timeframe.
4. One-time use: Our verification links are meant to be used only once. This is to enhance security, like for password resets or confirming your email address. Once clicked, the link becomes inactive to prevent any further use. If you've already used the link, it won't work anymore.

If your link has expired, either click on “Resend link” on the corresponding screen, or follow the same steps to receive the link again.

Email Domain Confirmation links

Sometimes, email providers may utilize an automated system to visit the link sent to you to verify the nature of the site. Although this is done for security reasons, this action may result in the link being marked as used and appearing as expired when you click on it. We are actively working on a long-term solution for this matter.

In the meantime, we can provide an alternative flow for those users trying to confirm their organization email domain and who keep receiving an expired link message.

1. After finding your organization you will see the screen to enter your organization email. Enter your email and click “Continue”.
2. You will see the screen “Check your inbox”, click on “Skip”.
3. You will be addressed to a “Register” screen. Fill in your details and click on “Register”.

Once you have created an account through this process, there is no need to send you a confirmation email to your organization inbox every time you would like to sign in. You will be able to “Sign in” with your username and password.

If you need additional help, feel free to contact our support team using one of the options below.