Faisal Al-Sarraj

How can #banks provide their customers with seamless experiences and maintain slicker operations? Find out how #technology and #data are transforming the #banking experience in the 3rd article of our GCC Retail Banking Radar series: https://bit.ly/3zJrIvo Authors: Mukund Bhatnagar, Zeeshan Idris Khwaja, Ather Marwat, and Rob Van Dale

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Drive transformative change in your KSA business with GenAI. Start your journey with our interactive experience, where we assess GenAI’s impact on operating profits in different sectors and deep dive into the industries with the highest potential margin upside: telecom, media and entertainment, and technology: https://pwc.to/4bS0GAk Strategy& Middle East

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The Middle East is taking the lead in using #GenAI responsibly. Learn how business leaders are driving innovation while focusing on ethical AI. Our report has all the details: https://pwc.to/4dMZqzD PwC Middle East #GenAI #EthicsInAI #Innovation

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PwC Middle East has announced the signing of a definitive agreement to acquire Emkan Education إمكان التعليمية, a Saudi-based consultancy specializing in education and skills development. This acquisition marks a strategic move to enhance PwC’s capabilities in the education sector and support its goals of creating a future-ready learning ecosystem. Source: https://cutt.ly/aeK3NqR5 #t20egypt #startups #entrepreneurship #networking #investing #technology #google #digital #funding #egypt #banking #fintech

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GenAI is set to revolutionize the banking experience. Capco’s new survey of banking service users in Saudi Arabia reveals that the fundamentals are in place. With 81% of respondents accessing banking through mobile apps and 68% say they are comfortable to be guided by AI in their day-to-day decisions, banks must be prepared to embrace AI. Read the report to explore customer attitudes to next-generation banking services and the technologies and data-sharing that will support them – together with expert commentary on the steps banks can take to prepare: https://okt.to/P0c1AO #BankingSaudi #MiddleEastBanking #SaudiBanking #BankOfTheFuture #CapcoMiddleEast #GenAI #Hyperpersonalization #FutureOfBanking #CoreTransformation

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The PwC Middle East KSA Banking Sentiment Index 2024, reveals how #Vision2030 and SAMA’s innovations are transforming the industry. Insights from 62,800 public mentions, uncover the trends and challenges shaping the future of digital banking: https://pwc.to/4epweim PwC Middle East in collaboration with DataEQ

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GenAI is set to revolutionize the banking experience. Capco’s new survey of banking service users in Saudi Arabia reveals that the fundamentals are in place. With 81% of respondents accessing banking through mobile apps and 68% say they are comfortable to be guided by AI in their day-to-day decisions, banks must be prepared to embrace AI. Whether the aim is to support customers with more personalized customer journeys, provide AI-generated insights into their finances, or offer AI-driven guidance, banks should not overlook the importance of adopting AI. Check out the full report here: https://okt.to/TNLh1Y Contact: Naim Alame | Kushal Dhammi | Nadir Basma, PhD #BankingSaudi #MiddleEastBanking #SaudiBanking #BankOfTheFuture #CapcoMiddleEast #GenAI #Hyperpersonalization #FutureOfBanking #CoreTransformation

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The report provides the very much anticipated quantitative overview of the advances in the Kingdom's Fintech ecosystem. Well done to the Fintech Saudi | فنتك السعودية team.

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#SaudiArabia's leading #retail #banks are facing a critical juncture, as revealed by a new report from PwC Middle East and DataEQ. While overall consumer sentiment towards these institutions has seen a slight improvement, significant operational challenges persist, hindering their reputation and customer #satisfaction. The report, based on an analysis of over 62,800 online conversations, highlights the urgent need for banks to address these issues to maintain a #competitive #edge in the evolving financial landscape. ▪️Despite the slight uptick in overall sentiment, the report reveals a wide disparity in performance across individual banks. Five banks, including بنك البلاد | Bank Albilad and alrajhi bank, secured positive net sentiment scores, while four others lagged with negative scores. This variance underscores the need for a focused approach to customer service and operational efficiency. The report emphasizes that while attractive product offerings are important, they are not enough; excellent #customer #service and #reliable #digital #platforms are essential for acquiring and retaining customers in today's competitive market. ▪️Digital channels, especially #mobile #banking #apps, are increasingly becoming the preferred mode of interaction for #Saudi #consumers. However, the #report identifies #technical #issues, downtime, and difficulties in completing transactions as major pain points. To capitalize on the growing preference for digital banking, Saudi banks must prioritize resolving these issues and ensuring a seamless and user-friendly experience. By actively listening to customer feedback and investing in robust customer service improvement programs, banks can strengthen their reputation and foster greater customer loyalty. ▪️The PwC Middle East and DataEQ report serves as a wake-up call for Saudi Arabia's retail banks. It underscores the importance of operational excellence and customer-centricity in building a resilient and successful banking sector. By addressing customer service gaps and enhancing the digital experience, banks can #solidify their #position in the #market and #navigate the challenges of the evolving #financial #landscape with greater #confidence.

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As consumers contend with many disruptions—financial, ecological or technological—they’re prioritising reassurance and reliability from the brands they engage with. Explore how brands can keep their customers’ trust in our inaugural study here: https://pwc.to/4afC5DI PwC Middle East #voiceofconsumer #consumerconfidence #trust

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The global banking industry is projected to achieve revenue growth of 4 to 5% annually between 2023 and 2027, despite macroeconomic challenges and geopolitical uncertainties. The GCC banking sector stands out in this landscape. GCC banks have some of the highest returns on equity (ROE) and the largest multiples globally. The regional banks have been consistent in delivering strong returns to shareholders over the last decade, going beyond the global average. In the GCC, ROE has remained three to four percentage points higher than the average globally in 2022-2023. Considering the evolving global economic landscape, GCC banks are better positioned to come out stronger with investments going into future capabilities and building resilience against medium and long-term challenges. Dive into our latest report by my colleagues Alberto Alvarez and Kishan Shirish to get deeper insights: https://lnkd.in/dXYeXmXQ #Banking #Finance #GCC

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In a recent report entitled “The state of GCC banking: An exceptional operating environment,” we delve into the remarkable performance of Gulf Cooperation Council (GCC) banks in 2023 and highlight their strong position in 2024. We analyze the evolving banking landscape in the Middle East, situate it in the context of global trends, and draw insights to inform banking executives’ strategies. Read the full report to gain a deeper understanding of the opportunities offered by the regional financial sector and discover detailed priorities designed to enable CEOs to build institutional resilience in a context of accelerating technological change and rising global risks. Link to the report in the first comment below👇 #banking #gcc

In a recent report entitled “The state of GCC banking: An exceptional operating environment,” we delve into the remarkable performance of Gulf Cooperation Council (GCC) banks in 2023 and highlight their strong position in 2024. We analyze the evolving banking landscape in the Middle East, situate it in the context of global trends, and draw insights to inform banking executives’ strategies. Read the full report to gain a deeper understanding of the opportunities offered by the regional financial sector and discover detailed priorities designed to enable CEOs to build institutional resilience in a context of accelerating technological change and rising global risks. Link to the report in the first comment below 👇

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In a recent report entitled “The state of GCC banking: An exceptional operating environment,” we delve into the remarkable performance of Gulf Cooperation Council (GCC) banks in 2023 and highlight their strong position in 2024. We analyze the evolving banking landscape in the Middle East, situate it in the context of global trends, and draw insights to inform banking executives’ strategies. Read the full report to gain a deeper understanding of the opportunities offered by the regional financial sector and discover detailed priorities designed to enable CEOs to build institutional resilience in a context of accelerating technological change and rising global risks. Link to the report in the first comment below 👇

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Saudi Arabia’s digital revolution in banking has significantly enhanced the nation’s economic landscape, facilitating effortless financial transactions for customers. Speaking to Arab News, partner Fabrice Franzen highlighted that the Kingdom has been one of the first countries to issue full digital banking licenses without branches, supported by SAMA’s promotion of the digital bank model. He emphasized that this development will foster competition, drive innovation, and enhance customer experience. Franzen also noted SAMA’s active support for the fintech scene, providing diverse licensing options, and the role of local investors in funding fintech ventures. He pointed out that customers now expect digital banking services that match the convenience of other mobile solutions, particularly benefiting those in remote areas with fewer branches. Read the full article. https://dy.si/FgQUdP2

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Our latest report on the GCC banking ecosystem

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In a recent report entitled “The state of GCC banking: An exceptional operating environment,” we delve into the remarkable performance of Gulf Cooperation Council (GCC) banks in 2023 and highlight their strong position in 2024. We analyze the evolving banking landscape in the Middle East, situate it in the context of global trends, and draw insights to inform banking executives’ strategies. Read the full report to gain a deeper understanding of the opportunities offered by the regional financial sector and discover detailed priorities designed to enable CEOs to build institutional resilience in a context of accelerating technological change and rising global risks. Link to the report in the first comment below 👇

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