“Marcello is a very senior professional with strong fundamentals of hard and soft skills that make him a complete and differentiated executive . We had the opportunity to work together when he was leading procurement at Oi , and I was leading the Oi BPO contract from the Accenture side. Marcello had a key role , in being the direct client in the procurement scope and also the lead for procurement for Oi . He would be always challenging his teams and us to always deliver the best with the most disruptive and innovative approaches to deliver the best service to his own clients . In the other hand as the procurement lead for Oi , he always was looking for the most competitive deliverables to his own business needs . I strongly recommend Marcello not only for being the senior professional described above , but also to be the type of person that’s able to build and develop strong business relationships in long term needs .. ”
Contribuições
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You're struggling with problem-solving outcomes. How can you effectively leverage customer feedback data?
Data-Driven Decision Making: Regularly analyze customer feedback to identify patterns and opportunities. Use sentiment analysis tools to gauge satisfaction and guide decision-making. Innovation: Drive product and service innovation based on unmet needs highlighted by customers. Market Intelligence: Stay attuned to industry trends through customer feedback. Continuous Improvement: Implement a closed-loop feedback process and communicate improvements to build trust.
Atividades
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Last year more 48,000 learners across Europe, including more than 4,000 in Spain and Portugal, participated in our McKinsey.org Forward program…
Last year more 48,000 learners across Europe, including more than 4,000 in Spain and Portugal, participated in our McKinsey.org Forward program…
Marcello Cunha gostou
Experiência
Formação acadêmica
Licenças e certificados
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Marcello Cunha
University of Nicosia
Emitido emNº da credencial 3c5610c2b2afde936e87e8774311e8e4f20c2e0a617caccd891d5976164308da -
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Business Development Foundations: Researching Market and Customer Needs
LinkedIn Learning
Emitido em -
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Recomendações recebidas
5 pessoas recomendaram Marcello
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Marcello Cunha
After accumulating 30 years of experience in the Ag business working in different roles within companies in the industry, decided to retire at age of 55 to have more time for myself, family, and friends.
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Especialista em Facilities na JTI (Japan Tobacco International) ◆ Empreendedor ◆ PMP®
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