Complaints: Five Tactics for Handling Complaints Effectively's primary photo
  • Complaints: Five Tactics for Handling Complaints Effectively (2012)
  • Video | 25 min | Short
Primary photo for Complaints: Five Tactics for Handling Complaints Effectively
Complaints: Five Tactics for Handling Complaints Effectively (2012)
Video | 25 min | Short
Customer service employees are shown dealing with complaints badly in different scenarios, including face-to-face in a retail store, an airport customer service desk and a local authority as well as over the telephone. Following the ...See moreCustomer service employees are shown dealing with complaints badly in different scenarios, including face-to-face in a retail store, an airport customer service desk and a local authority as well as over the telephone. Following the coaching points given by Richard Wilson, the employees are able to manage and resolve the complaints they receive more effectively. Written by thomaswake16 See less
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Status
Edit Released
Updated Dec 31, 2012
Release date
2012 (United Kingdom)

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2 cast members
Name Known for
Richard Wilson's primary photo
Richard Wilson
Self - Presenter Self - Presenter   See fewer
One Foot in the Grave (1990)
Diane Morgan's primary photo
Diane Morgan
Actress Actress   See fewer
Mandy (2019)
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