Salesupply

That's it, it's a wrap. Peak season is over, and what a season it has been. For both our clients and all our Customer Service and Fulfillment heroes. Our 2024 peak season in numbers: 📦Fulfillment: - 98%(!!) more orders fulfilled compared to '23 - with a 50% reduction in errors: 0,02% 🛎️Customer service: - 324.041 contact moments, +16% over 2023 - Reduction of 32%(!!) in missed calls How did your teams do this peak season? We are here to help you #ecommercefulfillment #customercare #peakseason

The added value of our international ecommerce Customer Care & Fulfillment services? it seems like our clients describe it best #internationalecommerce #crossborderecommerce #fulfillment #customerservice

Did you know Italy is the 3rd largest ecommerce market in Europe? It's also one of the fastest growing European ecommerce markets: In 2023, only 39% of Italian internet users shopped online, in 2024, this number grew to 62%! In this video you'll discover the ins and outs of Italian ecommerce as well as their distinct preferences when it comes to deliver such as Cash on Delivery. Are you thinking about expanding? Visit our website first (link in comments)

Brr it's cold outside... but we don't feel it.. Thanks to our beloved client Carhartt EMEA/PAC We're all enjoying the brand new warm and stylish Salesupply Team Swag! 💙

Last month we had the pleasure to hand our client Panasonic Heating & Cooling Solutions Europe the well-deserved Cross-Border Magazine Award for their European customer service operations. Together with our partner H1 (H1 en del av Responda Group) Salesupply serves as the first point of contact for Panasonic customers throughout Europe. Read all about the special partnership and the strategic importance of customer satisfaction for Panasonic in the article below.

Happy New Year!🎆 All of us at Salesupply wish you a healthy, happy and successful 2025. We are curious to hear what your professional new years resolutions are. We have compiled a small overview. Does it include your resolution? Please feel free to share it in the comments

🎄Happy Holidays and a Wonderful 2025 🎆

Just in time for the holidays, the latest edition of Cross-Border Magazine is now available online. In it you'll read all about the digital transformation of our client Solis of Switzerland. The brand transformed from a traditional B2B retail brand to a DTC brand. The main lesson: dare to make though decisions. Read the article below or download the full magazine here: https://lnkd.in/gRTuZtS

Here it is - Our most valuable research of 2024 How do the 100 best online retailers in the UK perform on delivery, customer service and returns management? Together with post-purchase experience provider parcelLab, we carried out a vast post-purchase benchmark and GOOD NEWS There's room for improvement. Below are some of the customer service findings, link to the full report in the comments.

Are you longing for Christmas to celebrate the end of another tough and long peak season? Not so quick.... Because after the struggle of shipping all orders, now the flood is coming back! This is overwhelming and stressful, but con't start panicking just yet. We have gathered tips and tricks on how to 🚀 limit the amount of returns 🚀 maintain a large part of the returned value as revenue 🚀 refund customers on time 🚀 make sure customers will shop in your store again Link to the article in the comments #ecommercereturns #peakseason #returns