Arturo Orozco

🎙️ New Podcast Episode Alert! 🚀    In our latest episode of The CX Coffee Chat, Juliana sits down with Felipe Ovalle, the Customer Success Manager at Bold, to uncover the secrets behind their impressive customer success and retention strategies! 🌟   🔹 Discover how Bold uses advanced technology and AI to drive exceptional customer experiences.  🔹 Learn about the impact of a Customer Advisory Board on product development.  🔹 Get insider insights into Felipe’s approach to balancing innovative tech solutions with personal customer service.  🔹 Hear about the challenges and triumphs in Bold’s growth journey.   🎧 The podcast is in #spanish, but don’t worry – English subtitles are available (Episode available only on YouTube)!  Listen now and get inspired by Felipe’s incredible insights. 🌟   #Podcast #CustomerSuccess #AI #CustomerRetention #GrowthStrategies #Bold #BusinessGrowth #Leadership

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🔥 112 🔥 ❓What are the top mistakes CS leaders make? ❓What's the single most important responsibility for CSMs? In this episode of the Women in Customer Success podcast host Marija Skobe-Pilley is talking to Natalia von Oertel, founder of Customer Success LATAM. We talk about Natalia's journey, including her mistakes as a leader, major fails, what the right thing to do as a CSM is, and much more. Natalia specialises in crafting strategic pathways for business success, holds Customer Experience Certification, and possesses strong data analysis skills. Did you know: 🗺️ Natalia is based in Argentina 🧉 Her favourite morning drink is Mate 🦘 She started her SaaS career in Australia In today's episode, you'll learn about: ✅ What are the typical mistakes CS leaders do? ✅ If I had known it then....I would have avoided.... ✅ Finding out customers' objectives ✅ The building blocks of a success plan ✅ How real value looks like to your customers I’m sure you’ll enjoy this conversation with Natalia because her responses were so candid. And I also know that you’ll have many light bulb moments throughout. This episode was brought to you by Vitally.io. Visit vitally.io/women today to schedule your demo and get your Airpods.🎧 Full episode link in the comments. 👇 #womeninbusiness #womenempoweringwomen #womeninCX #careers #careercoach 

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Learn how Symplicity CSM can help bridge the gap between the private university boom in Spain and their employability below 👇 #CSM, #Employability, #Spain, #HigherEducation #highered https://hubs.ly/Q02DnYTm0

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A smart contact segmentation in HubSpot can boost your engagement and conversion rates! 📈 ✨ Learn the importance of accurate data, effective segmentation techniques, and how to nurture leads like a pro. 👉 Dive into our latest blog post to unlock more sales tips! https://hubs.ly/Q02VFr2G0 #HubSpot #hubspotpartner #ContactSegmentation #HubSpot #LeadNurturing #salesenablement #crm #inboundmarketing #revenueoperations #otf

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When Pricing and Sales functions work well together, align their processes, and understand how their decisions affect each other, it leads to huge benefits for the company.  Join Claudia Garcia Cueto in a masterclass on April 30th to uncover topics including:  - Why Pricing should align with Sales processes  - Solving common collaboration challenges  - Getting more value from technology such as Salesforce Register Now: https://vistex.link/pas #Pricing #PricingStrategies

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Powering Performance: Livguard's 23% Search Lift & Qualified Leads Success Results like these don’t happen by chance - they’re built on strategic thinking and precision execution. For Livguard, we crafted a full-funnel strategy that were able to identify high potencial customers. The results? - Increased offline sales and brand awareness - Improved CTR and website engagement From market segmentation to targeting dealer pin codes, swipe through to see how we turned insights into action! #Livguard #Casestudy #Action #Marketing #Strategy #BrandAwareness #websiteengagement #success

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Managing sensitive patient data in a CRM like HubSpot can be a challenge for healthcare organizations Join our upcoming webinar with Ashley E. Quintana and Jerome Simmons, where we’ll cover everything you need to know about using HubSpot while meeting sensitive data standards. In this session, you’ll learn: 🔸 Essentials of HIPAA Compliance 🔸 Key Tools in HubSpot for Data Security 🔸 Real-World Use Cases 🔸 Best Practices for Data Protection Perfect for any team working with sensitive information! Sign up now to ensure you’re on the path to safe, compliant data handling. #SensitiveData #HIPAACompliance #HubSpot #HealthcareData #DataSecurity #HubSpotPartner #Webinar

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𝑨𝑰 𝒇𝒐𝒓 𝑺𝒂𝒍𝒆𝒔: Cien.ai AI is designed to help sales teams improve performance through AI-driven insights. It analyzes sales data to provide actionable recommendations, helping businesses boost sales effectiveness, identify areas for improvement, and make data-backed decisions. Pros: - AI-Driven Insights: Cien uses Artificial Intelligence to analyze sales data and deliver actionable insights - Performance Metrics: The platform tracks key performance indicators (KPIs), helping sales teams identify gaps and strengths. - Sales Coaching: Cien offers real-time coaching based on AI recommendations, helping sales reps improve their approach. - Team Collaboration: Encourages team collaboration by highlighting collective strengths and weaknesses, enabling better resource allocation. Cons: - Learning Curve: It may take time to fully understand and implement the platform's advanced AI features - Pricing: Could be expensive for smaller sales teams, especially if they don't use all the advanced features. Free Plan: No free plan is available. Overall, Cien AI is a robust solution for sales teams looking to leverage AI to improve performance and gain valuable insights. With real-time coaching and detailed metrics, it's an excellent tool for data-driven sales teams aiming for growth. However, the lack of a free plan and the learning curve may be considerations for smaller teams.

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Boost your sales retention by focusing on the right customers and delivering real value! Here's a pro tip from Estefania, our Sales Retention Specialist, because retaining happy customers is key to long-term success! 💪 #SalesRetention #CustomerValue #SalesSuccess

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Is data empowering or alienating? It can be both. RevOps expert Berenice Rioux, one of several revenue operations experts within our community, shares why it is essential to align all teams behind shared goals & objectives. Data. 🔭 The board defines a multi-year roadmap 👩‍💼 The CEO & executive committee sets high-level objectives (O) 🔢 Its members define actions, key results (KRs) with their teams & share them 👀 These OKRs are made accessible to the entire company 🧠 Everyone must understand them to meaningfully drive their efforts. Whether you have a RevOps function or not, having clean, understandable data is essential to any company. You must spend time cleaning, organizing and visualizing data properly. For our clients, in the last year, we have implemented dashboards on Looker, Power BI Visualization, HubSpot, Salesforce & Odoo. At Hirondo, internally, we use Notion & Google Workspace, connected via Sync2Sheets. Much simpler & cheaper (yet limited) for our current stage. What are your favorite tools to visualize & share important data?

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Think your forecasting is on point? Businesses that don’t have forecasting locked down are risking it all… 🗑️ Wasted resources ❌ Missed opportunities Our latest two-part series on The RevOps Show is here to shake things up. In Part 1, Doug and Jess don’t just explain why forecasting is crucial–they expose the 5 methods every forward-thinking business needs to be using. 🔍 Are you ready to: ▶️ Make smarter decisions, faster? ▶️ Stop wasting time and money? ▶️ See the risks before they hit you? If not, keep doing what you’re doing. But if you’re serious about growth, check the comments for Part 1. So, which method are you using? More importantly, is it working–or are you playing catch-up? #BusinessForecasting #RevOps #StrategicPlanning #TheRevOpsShow

Ready to take your revenue management to new heights? 🎤🏠 Join Becca Madigan from PriceLabs, Alberto Fernández Rodríguez from Lodgify, and John An from TechTape as they share insights on boosting your revenue. The key points: 🧑‍💻 Leverage data-driven pricing: Maximize revenue by analyzing market trends and adjusting rates dynamically. 💰 Optimize pricing: Stay competitive with optimized pricing strategies tailored to market conditions. 📈 Boost profitability: Enhance revenue management skills with actionable insights and advanced tools. Sounds interesting? Secure your spot here: https://lnkd.in/gtgWhnjg #Lodgify #PriceLabs #TechTape #Webinar #DataDriven #Pricing #Profit #PriceLabsforEveryone

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🚨 Quick Reminder for Sourcers: LinkedIn’s 2024 Updates Are Here! Get up to speed on LinkedIn’s changes. From new connection limits to profile optimization tips—this guide has everything you need. 💡 Quick Tips for Sourcers: Manage your connection invites without triggering limits Stay compliant and avoid LinkedIn “jail” Optimize your #LinkedIn profile to increase connection requests Learn how to bypass the 100-invite limit and much more! 🔑 Key info you’ll find: LinkedIn's new limits for free and paid accounts Essential strategies for sourcing efficiently Elevate Your Social Selling Index Score Don't miss this quick read that will level up your LinkedIn #sourcing process! 🚀 👉 Read the full guide here: https://lnkd.in/e8DZXH9v #sourcing #talentacquisition #LinkedInHacks

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Empower your agents to build an effective and consistent sales process. Practice the art of successful selling with our analytics offering included in the [24]7 Target bundle. Book a demo: https://ow.ly/jmnK50SsW3R #CX #Agents #Sales #Analytics

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Ever felt like scheduling appointments is like trying to solve a complex equation? Understanding the different types of appointment scheduling can simplify this process and enhance customer interactions. I recently came across an article that breaks down 8 distinct scheduling types—from time-slot scheduling to the 40/20 model—each designed to improve service efficiency and customer satisfaction. Implementing the right scheduling strategy can significantly elevate the way businesses engage with their clients, ultimately boosting sales and loyalty. One key takeaway is that flexibility is crucial; whether allowing walk-ins or managing concurrent appointments, businesses can adapt to meet customer needs effectively. What scheduling methods have you found most effective in your industry? Let's discuss! #AppointmentScheduling #CustomerExperience #BusinessStrategy #Efficiency #CustomerSatisfaction https://lnkd.in/g7__qQGX

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A well-designed CRM data hygiene check dashboard can significantly improve data quality 🌟 Accurate sales forecasting and maximized sales results hinge on the quality of your CRM data. Sales leaders understand the importance of clean, up-to-date information, yet maintaining data hygiene often remains a challenge. 👩‍💻 Explore more in detail in our blog → #crmdata #crmhygiene #dataquality #salesforce #hubspot #microsoft #pipedrive

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Is Zendesk holding back your customer support? This webinar is tailored just for you. Discover how DevRev can transform your support experience, solving Zendesk challenges and ensuring a smooth, seamless migration. Join DevRev's Product Manager, Arturo Aparicio, and Bolt's Senior Manager of Support and Technical Writing, Elec Boothe, as they discuss: 💡 Effortless migration: Seamlessly transfer tickets and customer data with minimal downtime. 🤝 Outstanding support: Receive exceptional support during implementation for a smooth transition. ⚙️ AI-driven efficiency: Boost support operations with AI features, enhancing efficiency and customer satisfaction. Watch a live demo and learn about our rapid migration and seamless data integration. Don't miss out! Register now: https://dvrv.ai/3WBfj4L Webinar details:  📅 Date: August 8, 2024 #Webinar #DevRev #Bolt #DevRevSupport #CustomerSupport #Zendesk #ProductManagement

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