Swan AI

We are incredibly grateful for our long-standing partnership with Mitra10, a leading force in the building materials and home improvement sector. Their dedication to exceptional customer experiences is truly inspiring. In this video, I Gusti A Ayu I Putriari, General Manager of CRM Loyalty at Mitra10 Indonesia 🇮🇩, shares how our collaboration has elevated their loyalty strategies and delivered impressive results. Powered by Loyalytics AI #CRM #loyalty #customerexperience #indonesia #loyaltyprogram #customerengagement #retail #customerloyalty #mitra10

🤯 Micro-segmentation: a marketing buzzword often accompanied by groans of frustration. Why? Traditional methods are about as exciting as watching paint dry – manual data crunching, endless spreadsheets, and a nagging feeling that you're still missing the mark. But here's the game-changer: using cutting-edge AI and machine learning, we can now segment customers based on their mission to shop. This means we're not just looking at what they buy, but why they buy – the underlying needs and motivations that drive their purchasing decisions. Think of it like this: instead of grouping customers by demographics alone (age, gender, location), we can now identify those who are specifically looking to stock up on pantry staples, those hunting for the latest fashion trends, or those seeking out eco-friendly products. This opens up a whole new world of possibilities for targeted marketing campaigns. For example, one of our customers used these micro-segments to drive cross-product penetration. By offering a discount on milk, they were able to boost not only milk sales but also sales of complementary items like bread and eggs. This is just one example of how understanding your customers' shopping missions can lead to significant increases in revenue.  And that's not all – research shows that personalization can deliver a whopping five to eight times the ROI on your marketing spend. #customerloyalty #retail #customerexperience #customerinsights   #customerengagement #promotions #marketing #martech #retailtech #consumerbehavior #ai #personalization

Did you know? S&H Green Stamps pioneered one of the earliest loyalty programs back in the late 1890s! Just imagine the commitment it took to lick and stick all those stamps... 😬 Customers collected stamps at the checkout counters of supermarkets, department stores, and even gasoline stations. These stamps, earned based on purchase amounts, operated much like earning points on a credit card today. Carefully placed into booklets provided by S&H, each filled booklet unlocked a world of possibilities, offering a wide array of merchandise from the S&H Green Stamps catalog or redemption center. Back then, collecting stamps provided a rudimentary understanding of customer preferences (those who spent more received more stamps). But with today's technology, the potential for insights and engagement is limitless! Imagine if S&H Stamps had access to modern tools! They could unlock deep customer insights, transforming their loyalty program with nuanced strategies unimaginable in their era. #customerloyalty #loyaltyprogram #retail #customerexperience #customerdelight #rewards #customerinsights #customerdata #customeranalytics #stamps #customerenagement

The first "grab-and-go" grocery store, Piggly Wiggly, opened in 1916! Back then, letting customers choose their own groceries was a bold move. But it forever changed how we shop. Fast-forward to today... Customers still crave control, but in the digital age, that's even more important. Did you know 73% of consumers prefer to solve problems on their own, without needing help from a store employee? The right technology can turn customer frustration into customer delight. Understanding those common friction points – slow checkout, confusing navigation, irrelevant recommendations – is the key to creating solutions that empower customers and make shopping effortless. When customers can quickly find what they need, resolve issues independently, and feel in control, it transforms their experience and builds lasting loyalty. #pigglywiggly #customerexperience #grocery #retailtech #retail #consumerbehavior #groceryretail #ai #technology #customerloyalty #customerengagement

Did you know that in the 1950s, the average grocery store carried only 500 items? Imagine the simplicity of shopping back then! Today, the average supermarket stocks over 40,000 products! Navigating this vast selection is like trying to find a single needle in a haystack – overwhelming for customers and a missed opportunity for businesses. Understanding individual customer preferences is the key to finding that needle. With the power of AI, companies can analyze customer data and pinpoint exactly the products or offers that resonate, delivering the kind of personalized experience that builds loyalty. #customerinsights #decisionfatigue #behavioraleconomics #retail #fashion #grocery #retailtech #consumerbehavior #personalization #customerengagement

Don't be that brand – the one offering dog food discounts to proud cat people. 🐱 Getting personalization wrong is a serious risk! 63% of consumers will stop buying from brands that use poor personalization tactics. (Segment) 😔 But get it right? Companies see a 40% revenue boost! (McKinsey) 🤯 That's because personalized experiences turn shoppers into loyal fans. #customerloyalty #customerexperience #personalization #customerinsights #retail #ai #customerengagement #customercentricity

Remember when shopkeepers knew your name and what you liked? These days, it often feels like you're just another number to these stores. But imagine a digital shopping experience that feels just as personal. That's what brands are achieving right now. By truly understanding their customers, they're creating experiences that turn shoppers into raving fans. The proof? Brands with strong omnichannel customer engagement see a 9.5% year-over-year increase in annual revenue. It's the kind of personalized experience that brings customers back again and again. We're honored to partner with customer-obsessed organizations like Lulu Group, Mitra10, Aster DM Healthcare, and more. Their commitment to personalization, powered by Swan AI, is setting a new standard for digital engagement. #customerexperience #customercentric #customerengagement #personalization #retail #AI #retailtech #omnichannel #customerloyalty

Thrilled to be part of the Asia Retail and Ecommerce Summit Indonesia 2024! 💡 The summit emphasized how omni channel experience, data and analytics are reshaping Indonesia's retail future and driving customer engagement across diverse channels. Our team Loyalytics AI had the honor of engaging with industry luminaries such as Rajesh Grover, Mayank S., Inderpreet Singh, Felix Aprilio Rahardjo, David Hilman, Yuna Davina, maulana christanto, Victor Yap, gaining invaluable perspectives on customer experience and loyalty. This summit provided valuable insights into retail dynamics in Indonesia and beyond. Our Co-Founder Mohit Jain emphasized the pivotal role of a comprehensive data strategy in understanding key metrics such as repeat purchases, churn rates, marketing ROI, and real-time customer insights. He highlighted the challenge of delayed decision-making caused by dependencies on various teams for customer data insights, a challenge being addressed by platforms like Swan AI, offering a holistic approach to drive customer loyalty. Stay tuned for more updates as we continue to drive innovation in customer engagement and loyalty through data-driven strategies. #retailinnovation #customerexperience #loyaltyprograms #ecommerceinsights #retail #customerengagement #customerinsights #dataanalytics

Dive into the future of innovation with us! Be part of the exclusive showcase featuring Swan AI, brought to you by Loyalytics AI, at the Asia Retail and eCommerce Innovation Summit on January 23, 2024. We're taking over the stage at the fabulous Holiday Inn Kemayoran in Jakarta. Don't miss the chance to witness groundbreaking technology and redefine the possibilities of the retail and eCommerce landscape. See you there! 🚀 #retailinnovation #retail #customerengagement #customerexperience #indonesia #jakarta

🎊 Welcoming 2024 with open arms! May it be a year filled with love, health, and happiness for everyone 🌟 A very Happy New Year from the team Swan (Loyalytics AI family)! ❤