This article only applies to canceling Dynamics 365, Intune, Power Platform, Windows 365, Microsoft Defender for Business, and Microsoft 365 for business subscriptions. If you have an Azure subscription, see Cancel your Azure subscription. If you have the Power BI service, see Close your account. If you have the Fabric trial, see Cancel your trial.
If you have a Microsoft Online Subscription Agreement (MOSA), you must be at least a Billing Administrator to do the tasks in this article. For more information, see About admin roles in the Microsoft 365 admin center.
If you added your own domain name to use with your subscription, you must remove the domain before you cancel your subscription.
If you're the person who signed up for the subscription, you're automatically a Billing account owner.
Important
If you have an MCA billing account type, you automatically receive a product called Microsoft Entra ID Free. Because this product helps manage your billing account, you can't cancel it. However, if you want to close your billing account, call Support and they can help cancel the subscription and close the account. To learn more, see Microsoft Entra ID Free.
How do I cancel my free trial?
You can cancel your free trial at any time to stop future charges. To cancel a free trial, turn off recurring billing. If you don't turn off recurring billing, after your one month free trial ends, you're charged the applicable subscription fee. If your trial subscription doesn't have a payment method associated with it, you can just let it expire at the end of the trial period, and you won't be charged.
What if I bought my subscription through a partner?
If you have an MCA billing account type and bought your subscription through a Microsoft representative or a reseller partner, you have seven days to cancel and receive a pro-rated refund. Contact your seller or partner to help you cancel your subscription. Learn more about partners.
If your organization is in Chile, and you bought your subscription through a partner in Chile, you have 10 days to cancel for a prorated refund.
You can only cancel and receive a prorated credit or refund if you cancel within seven days after the start or renewal of your subscription. If you cancel during this limited time window, the prorated amount is either credited or returned on the monthly invoice around the beginning of the following month.
If you need to cancel within seven days after the start or renewal of your subscription, go to Steps to cancel your subscription later in this article.
If more than seven days have passed since your subscription started or renewed, turn off recurring billing. Turning off recurring billing prevents your subscription from renewing at the end of its term. You keep access to your products and services for the remainder of your subscription.
Note
If you have an annual subscription and are paying monthly, you're charged each month for the remainder of your subscription term.
If you have an MOSA billing account type
If you cancel after you start or renew your subscription, you receive a prorated credit or refund. The amount is either credited towards your next invoice or returned to you in the next billing cycle.
The steps to cancel your trial or paid subscription depend on the number of licenses in your subscription. The following table explains what steps you can take, based on the number of licenses in your subscription.
If you're unable to cancel your subscription, contact support for help.
Steps to cancel your subscription
You can cancel your subscription in the Microsoft 365 admin center. However, the steps to cancel your subscription depend on the type of billing account that you have. Find out what type of billing account you have.
Note
If you have multiple subscriptions for the same product or service, like Microsoft 365 Business Premium, canceling one subscription doesn't affect the licenses, products, or services that you bought for the other subscriptions.
Cancel your subscription when you have an MCA billing account type
If you're using the Simplified view, select Subscriptions.
If you're using the Dashboard view, go to the Billing > Your products.
Select the subscription that you want to cancel.
On the subscription details page, in the Billing settings section, under Subscription status, select Cancel subscription.
If you’re within the grace period during which you can cancel your subscription, select a reason for why you’re canceling, provide optional feedback, then select Cancel subscription.
If you’re outside the grace period, you can only turn off recurring billing. In the Canceling your subscription pane, review the information about how canceling works for your subscription, then select edit the recurring billing settings.
In the Edit recurring billing pane, select Off, then select Save.
Repeat steps 1 through 6 to cancel all active subscriptions.
Cancel your subscription when you have an MOSA billing account type
If you explicitly delete a subscription, it skips the Expired and Disabled states and the SharePoint Online data and content, including OneDrive content, is deleted immediately.
Save your data
When the cancellation becomes effective, your users lose access to their data. Before you cancel the subscription, have users save their OneDrive for Business or SharePoint Online files to another location. Any customer data that you leave behind might be deleted after 30 days, and is deleted no later than 180 days after cancellation.
If you canceled your subscription and didn't move users to a different subscription that includes Microsoft 365, Microsoft 365 runs in reduced functionality mode. When this happens, users can only read and print documents, and apps in Microsoft 365 display Unlicensed Product notifications. To avoid any confusion, have your users uninstall Microsoft 365 from their computers.
Offboard devices from Microsoft Defender for Business (optional)
If you canceled your subscription, you can offboard devices, such as computers, phones, and tablets, that were onboarded to Microsoft Defender for Business or Microsoft 365 Business Premium. For more information, see Offboard a device from Microsoft Defender for Business.
Close your account (optional)
If you want to completely close your account with Microsoft, see Close your account.
Learn about the pricing models for Microsoft cloud services and how Microsoft 365 is available through various licensing and billing options to meet the needs of people and organizations.
If you’re an administrator who deploys and manages Microsoft 365 and performs Microsoft 365 tenant-level implementation and administration of cloud and hybrid environments, this certification is designed for you.