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Zooming a file in the PDFViewer beyond 200% + results in a blank page on mobile devices #7638

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martintabakov opened this issue Dec 11, 2023 · 3 comments
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@martintabakov
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martintabakov commented Dec 11, 2023

Bug report

When previewing a file in the PDFViewer on a mobile device, if you try to zoom to a specific scale, the page goes blank.

Reproduction of the problem

  1. Open the PDFViewer demo on a mobile device - https://demos.telerik.com/kendo-ui/pdfviewer/index
  2. If opened on iOS device in Chrome, try to zoom beyond 240%. On Safari, try to zoom beyond 225%.
  3. If opened on Android in Chrome, try to zoom beyond 300%.

Current behavior

The page goes blank if zoom beyond the above scales.

Expected/desired behavior

The document pages should remain visible.

Environment

  • Kendo UI version: 2024.1.130
  • Browser: [Chrome/Safari]
@ag-petrov
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Related issue - #7389

@NikoPenev21
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According to the client from ticket 1632091 can be replicated with any PDF file.

@gdenchevprog gdenchevprog self-assigned this Oct 18, 2024
@sspasova
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@sspasova sspasova added this to the 2024 Q4 (Nov) milestone Oct 31, 2024
@github-actions github-actions bot added FP: Completed Sync status with associated Feedback Item and removed FP: Unplanned Sync status with associated Feedback Item labels Oct 31, 2024
@sspasova sspasova added FP: Unplanned Sync status with associated Feedback Item Next Release Item that will be included in the next official release and removed FP: Completed Sync status with associated Feedback Item labels Oct 31, 2024
@kendo-bot kendo-bot removed the Next Release Item that will be included in the next official release label Nov 13, 2024
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